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February 2025 by Denise Andrews
My daughter's old phone wouldn't turn on, so I had to go into the store to activate the new phone. The rep didn't know what she was don't so I suggested she call help. Instead of doing that, she opened a whole new account with a higher plan without my knowledge. Metro's 888# will not help at all. I have to speak with that store. I live far away, so I figured I'd call. They will not answer their phones, and they disconnect every time. I find it highly unethical to open a new account with a different plan without notifying the customer. I didn't sign any paper, nothing. I left Metro and would not recommend them to anyone ever.
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December 2024 by Christopher Fox Wallace
My experience is that I read the ads, they promise deals. But by the time I drive 30 miles to the store, the deals evaporate. Sorry , your phone is all cracked, but even if you up grade your service, you have to have been a customer for a year and you have to wait 2 months. But if I was a new customer that's different. It's the company policy profit over people.
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November 2024 by Richard Francis
3 bowling Green locations within 20 mi of each other and yet not one store answers the phone.
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January 2024 by Nancye Rogers
My phone drops calls all the time. Cost over 300...the store at Russellville rd.has no phone. My phone says it has no Sim card. My other phone never did this. They won't do anything about it.
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January 2024 by Osmaida Santos
Is your guys phone not working?
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December 2023 by Steven Whitlock
I get good service from the staff
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June 2023 by CHARMAIN NICHOLA WILSON-BARKER
This is so wack
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March 2023 by Sarah Wood
They never answer the phone. I've been calling this store for 2 days
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September 2022 by Noah Cook
Noone knows how to show up and openI'm a truck driver and this is unprofessional ruining my time clock
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March 2022 by Melissa Crabtree
T-mobile building has been torn down and replaced by Sonic. Great job by the construction crew! concert crew...i love the new divider and exit for old Rally's building (building still there, however no more Rally's ?) The road really needed a makeover there, thanks sonic for the improvements!!
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May 2021 by Leon Cole
Its was fun 4real but i still need help
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February 2021 by Ling Lo
There were 4 employees and I was the only customer when I walked in. It must be operated by someone either with a great ego or no business sense at all, if not both. All the employees were surrounding the boss who was on the computer, while someone could had easily helped me. Anyway, they acknowledged me when I walked in and said "one minute". Well, 5 minutes later, I still got no help and no word, so I left. Worst service of all. The other T-mobile stores I have been in were always very helpful though.
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October 2020 by Y Wrry
Quite a stale environment. I was surprised to be offered a free phone when I initially went in to pay for one so flowers to the the lady for that. Though when I was told what I would pay, it seemed prices came out of thin air, nor was I asked if I wanted accessories before having that also on my tab. After asking questions, I ended up walking out of there paying nearly half of what they initially said I'd be paying. So definitely ask questions, rile them if you have to because they're clearly willing to charge you anything.
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September 2020 by Jackie Dockery
I like their service well pleased.
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September 2020 by Carolyn Bass
This has to be the worse place ever they so slow and don't know what they are doin
