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January 2024 by Lisa Lillie
I never received my order, but they charged me for it.
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November 2023 by Cassie Brown
They have such great clothes! Just make sure you read the reviews since a lot of the clothes can’t be returned. I love supporting small businesses especially when I live so close!
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May 2023 by karen wilson
THEY DON’T FIT!!!! Too $$$ to returnSo excited to get 2 pairs of cute shorts and a tanner. I did read the sizing chart. I did read the reviews and I did size up. Being from Canada I hummed and hawed about purchasing -with the exchange and such.Decided to go ahead and splurge. My $72.80 + international shipping $45.79 = 118.59. With the US exchange and taxes it now turned into 165.97. And then I had to pay customs of 36.00. At this point, I need to cut my losses and not return them as I would have to pay the international fee “again”. AND I just found out the one item is no refunds or exchanges. So upsetting.Frustrated in ??
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April 2023 by Kelsey E
I normally love their clothing, but their shipping is HORRIBLE. For sure the worst of any boutique/company I’ve ordered from. I ordered April 9th, hoping I’d get a couple of the items next week for a trip. I have yet to receive any shipping notice. Most boutiques that I order from, I have the order within the same week. Don’t think I’ll be ordering from them again due to the awful shipping. With a company this large, you’d think you could get things moving quicker. So frustrating.
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April 2023 by Tammy W
I just placed my 1st and last order with Pink Lily. I wanted to love this site but their return policy is awful! I bought a dress and a shirt. They said final sale. I am 5’3 and 150lb. Followed THEIR size chart and the model videos. Both are so small… my daughter can wear the shirt and she has a 5’4 and 110lb’s!! I asked for a store credit. Was told no. Final sale on a FINAL. Got it! I hate doing bad reviews! But this just doesn’t set right.
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April 2023 by Tammy W
I just placed my 1st and last order with Pink Lily. I wanted to love this site but their return policy is awful! I bought a dress and a shirt. They said final sale. I am 5’3 and 150lb. Followed THEIR size chart and the model videos. Both are so small… my daughter can wear the shirt and she has a 5’4 and 110lb’s!! I asked for a store credit. Was told no. Final sale on a FINAL. Got it! I hate doing bad reviews! But this just doesn’t set right.
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March 2023 by Olesya
Please be aware of their return policy!!!I purchased a dress, which was like a shirt on me, I created a return label and reached out to customer service to ask if the refund can go back on my card because I got an email with the return label saying I will get a egift card, to which they answered no, to add to that, they also charge $6 for shipping back the item, and then take that $ of the so called "e-gift card". It would be fair when purchasing to quote in big red letters, "Returns will result in e-gift cards", I don't know a single person who reads the "policies" page of a clothing store. Something to consider... Definitely never shopping here again.
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March 2023 by Sarah M.
I ordered a swimsuit from Pink Lily. It was a white swimsuit with mesh at the top and in the middle. Upon receiving the item, the white on the mesh and white on the swimsuit didn't match. The mesh was more like a cream color. The swimsuit had pads but no lining, and was completely see-through. I messaged Pink Lily that I would be returning the item. They only offered a e-gift card in return instead of a refund (after they took off the $6 to ship back). I shop quite a few boutique stores and have never had an issue like this. I will not be shopping at Pink Lily and I hope others are aware of their refund policy. I didn't find anywhere on there website that you would only receive an e-gift card until after I received my package.
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March 2023 by Lauren A
GOSH I'm sad I've had to come to Googling Pink Lily reviews. I've spent hundreds of dollars at Pink Lily! I LOVE the styles so much. I've had some very good experience, but also can relate to the comments about size and quality. My most recent order caused me to google some of the reviews because I thought I was going CRAZY with the sizing of the clothes coming in. I am athletic build- 5'4", muscular and about 155#. I have purchased several shorts, a jean romper, and jeans from Pink Lily. At every other store that I shop at, I am a size 6, however, at PL I am size 11-12 and a large or XL. I just got my recent order yesterday and the shorts are a LARGE. They are still tight on my body. The sizing charts are confusing and often misleading. I can totally relate to some of the comments about developing body issues over these clothes. At any other store, I do not have this issue and I can no longer justify spending upward of $50 on shorts. I can easily go to Old Navy, Target, Walmart, Ann Taylor, Tj Max, etc etc etc and find shorts that are better quality and fit my body better. Sad to say that this will most likely be my last order at PL.
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June 2022 by Elanor Neff
I absolutely love the clothes! I love that they offer models in all sizes and they do provide a good description of their clothes and sizes BUT nonetheless their return policy is shocking given that it is an online boutique. You only receive store credit plus a $6 fee for shipping. I am pretty disappointed in this policy and for that reason feel like it’s a bit of a risk to shop with them. Hopefully they can create a policy that better fits an online shopping boutique.
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June 2022 by Amanda H.
Very disappointed in their return policy. I received a few items that did not work for me and returned them as directed. I do not plan to shop Pink Lilly anymore and they refuse to refund me. Instead they are keeping my money and giving me a gift card that will never be used. Please review your refund policy this is awful! I have read other reviews of people getting excellent customer service and getting refund so I'm not sure why if I don't have product and I'm not shopping there why I have to lose my money?
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June 2022 by Averee Johnson
Great quality and love that their website shows women of different sizes!
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June 2022 by Tatiana Ward
Great customer service and great quality of clothes!! Everything is so nice and flattering!
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June 2022 by Jessie Leek
great quality, good customer service.
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June 2022 by Lindsey Weinfurtner
I ordered multiple items online and had something missing from the package. Made me wait 5 days until after the expected delivery date… which is reasonable. Contacted again via email after still not receiving the package only to be told that they had now filed a claim with USPS. USPS has 10 days to reply, and if they reply with the confirmation that the package was delivered at my house then I have to file a police report to get it reshipped or refunded!? Are you kidding me?! Maybe someone just made a mistake and forgot to put the item in the shipment. Never ordering from here again.
