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October 2023 by Chase Seegmiller
Once they cash your check for the pool/hot tub you are seldom to get decent service. During installation, they brought the wrong pump, sent me to the store to get the correct one. Their service dept. is lackluster at best. Giving no timeframes for delivery of service, failure to meet any expectation, and you can never seem to get the same response twice from them. Go literally anywhere else. Absolute clown show.Services: Swimming pool equipment maintenance
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October 2023 by Whitney Lawson
Evan Nalley over at harmonic is GREAT with his customers. He came out to fix an issue regarding my spas waterfall after he got off work. Now that my friend is customer service! Great guy, we need more like him!Service: Spa & hot tub installation
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September 2023 by aaron brown
In a world where customer service seems to have lost its value, pool and spa depot still proves their appreciation for customers through service at the highest standards. I went into the store in a panic due to a pink slime issue (I had no idea what I needed to do). Immediately I was greeted by Bree. She helped walk me through the steps I needed to take, made sure I had everything I needed (including peace of mind), and even followed up to ensure the problem had been resolved on my next visit. I am truly grateful for Bree going out of her way to help me and I would highly recommend paying her a visit for any of your pool care needs.Service: Cleaning
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September 2023 by Jennie Mae Bond
Went in the store to price a hot tub and was talking to Will Warner and he was very professional and knowledgeable. He wasn’t pushy like a lot of salesman I’ve dealt with and I really enjoyed getting the info I needed from him. Plus he likes some music I like as well. I couldn’t use my personal Gmail so my daughters gmail popped up. He’ll know it’s me. Hi from Tammy!! ???
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August 2023 by Jennifer Harlan
We purchased a pool from the bowling green KY location and it seems to be very good quality. I've never had a pool before so trying to figure out maintenance was a challenge until I spoke with Chloe. She is a true gem! She walked me through everything and even wrote instructions out for me. She is very professional and just a delight to deal with. Will and Chris have also been helpful.
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August 2023 by Alexis Dewitt
Duchess and I love visiting pool and spa depot! I never have to wait and everyone is always so helpful and attentive.Service: Inground pool installation
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August 2023 by Thomas Jones
We shopped around but we really like the quality that pool and spa depot offered on their pools. They are just more solid that out last pool from another local dealer and look better as well. So we went with these guys and glad we did. They pool turned out amazing. The salesman did a great Job and installers did a great Job. They did everything they said they would do, on time and fairly priced. We are gonna be buying a hot tub soon and I'm sure we will buy from here as well. Service was great.
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July 2023 by Tammy Beasley
My husband & I got an above ground pool this year. We have been so lucky to have been helped multiple times by Breanna . She is so friendly and smart , very knowledgeable and helpful. She explains what is needed for the pool in a great way without making me feel like I am d**** I try to come in when she is working and have her to help me because she is so wonderful helping us . She is a definite asset to this business ! ????????⭐?⭐?⭐?⭐?
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July 2023 by Anita Witt
After storm damage this spring, we needed a new liner and pool cover. Christine and Danielle from the store were very helpful. When Ryan, Jose, and Orlando came to work, they were very professional, worked extremely hard, and went above and beyond to help us get our pool open! I highly recommend them!!
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June 2023 by Timmy Williams
Pool and spa depotJosh & PabloDelivered our HotTub today! Great professional service! The 2 gentleman was very nice and very respectful. Fast and helpful.Services: Spa & hot tub installation
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June 2023 by tracy carter
Ryan and Jose are amazing. Our pool liner was installed timely and looks amazing. Both have outstanding work ethic and very reliable. We could not be happier with our pool. We received outstanding service and both guys go above and beyond to get the job completed. Thank you so much to both of you.
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June 2023 by Susan Barnett
I have been waiting since April with numerous contacts to them and now they have stopped responding altogether because they installed a pump that did not work and they did not test and now They're not coming out to redo it so I have a frog infestation. That's going to cost me hundreds of dollars to redo this pool. They said they would come out. And they did and said it needed to be replaced because it didn't work. But then the manager said she's gonna call right back and that was 4 days ago and they said I would have a pump then but I'm sitting. Here in June 2nd. With no pool and no filter and a frog infestation and they refused to respond or answer.Update: June 12th now still have an unusable pool and they have not provided chemicals to clean the pool. It is terrible. Very poor customer service. I messaged, again, no response.Services: Above ground pool installation
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June 2023 by Jeanna Eadens
Had an above ground pool installed, upgraded for better ladder and pump. Ladder SUCKs. Can't even get in my pool. Called several days ago and instead of fixing the ladder try to sell me something else. They said send pictures and I did and haven't heard back since. Pool is nice but customer service sucks.Service: Fiberglass swimming pool construction
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June 2023 by Jacola Deal
Pool & Spa!!! Amazing!!! We truly appreciate Ella taking time to walk us through every detail of what we needed for our pool. She gave us the remedy, we came back to test the water and it was perfect! Ella knows her stuff and we are truly grateful. We are forever customers because of her excellent customer service and knowledge!!!
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May 2023 by Laura Young
My husband and I went in to Pool and Spa Depot’s Bowling Green location to get some things we needed for our pool; Amy was the lady who helped us and she was a tremendous help! As first time pool owners, she walked us through all of the options available for maintaining our pool. She answered all of our questions and was very knowledgeable and informative about what we needed.Service: Cleaning
