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September 2023 by Ann Darmody
Very professional. My truck looked new. Casey did a really good job. She was very professional and she kept me updated. My truck is so shiny from the new paint you can see the fence reflection. And no dents either.
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September 2023 by abhijit reddy
Great customer experience. They made sure I am informed through all the way and delivered the vehicle in less than 3 weeksServices: Painting
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August 2023 by Jessie May
Fantastic experience, everyone is friendly, the process was super easy and convenient for me. My Tahoe is back in mint condition.Service: Body & Trim
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August 2023 by Brian Allen
Professional, Outgoing, Caring.Family like atmosphere at this facility. Made me feel like I was cared about and appreciated as a Customer.The Best.
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August 2023 by y s rao
Takes hell of a time to repair the cars. Thoroughly check the car after repair as they do not own the responsibility if something leftover.
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August 2023 by Austin McCaffery
Fantastic shop, always very professional and gets things done in a timely manner. Highly recommend
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July 2023 by Victoria Caudill
Recently, I was involved in an accident that resulted in my back bumper getting damaged. I called caliber collision to schedule an appointment to get an estimate of the repair cost. The woman I spoke to on the line stated that they would NOT give me a quote UNTIL I provided them with the amount that insurance was willing to pay. Side note, the insurance company mailed us the check directly and told us to contact them if we were quoted more at a collision and repair shop. I can understand giving them the insurance claim IF the quote is more than insurance is giving us, but I don’t understand why they would need that information before a quote was provided. It seems shady if you ask me. I will be taking my business elsewhere.
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May 2023 by Phil P.
COMPLETE HACKS ! if you own anything nicer than a Yugo stay far far away. 3 months to install a bumper painted hood & left over FIFTY yes 50 pieces of dirt & craters ! lying thief's said they'd repaint it. They didn't they sanded & polished some of the defects & then polished the entire hood with water spots in it . yep , water spots under the polish now . these pathetic clowns are unqualified to fix anybody's vehicle. Like I say, stay far far away these bums don't deserve anybody's business. Save yourself the frustration & go ANYWHERE else
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April 2023 by Josh Lambert
They were able to get my car in and out of the shop in two weeks. Simple process with little fuss. Had a few issues that needed to be addressed after pickup. Have returned to the shop twice since, and the car is still not back to OEM standards.I don't want to say anything bad about the staff because they are incredibly friendly and willing to help in any situation. My issue is with the people who work on the cars and I question the lack of QA. My fender is still out of alignment and a retainer is broken on the wisndhield weather stripping.
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April 2023 by Kelly Slow
Caliber did a great job with my 2022 Prius after a low speed front end collision. The Prius has perimeter sensors and a radar in the front. All of this has be checked and the radar calibrated after the front is taken apart and put back together. The car came back looking great and it was super clean inside and out.Service: Body & Trim
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April 2023 by Abby Kendall
I highly recommend Caliber. They did a great job on my vehicle. Their customer service and work is top notch!Services: Painting
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March 2023 by BG SHING
They used to treat to those Asian but this time they changed. I felt satisfied with their service. Every customer is shopping services from you, we do not get Free. Treat everyone equal. I can see there are a lot more changes. Thank you
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December 2022 by Robin DeYoung
Absolutely horrible lady on the phone. Terrible customer service. I've never taken a car to a collision repair shop. My hood needs work, and while my car runs beautifully, I lost my only key. I called this morning to find out whether I could have my car towed there for fixing, or whether I'd have to have it towed to Nashville first to get the ingition re-keyed. She LAUGHED at me and clearly thought I was the stupidest person ever. It didn't seem a stupid question to me since I assume cars that don't run are fixed by them reasonably regularly. But aparently not. I apologize for what is obviously a bone-deep stupidity on my part. I believe I'll call my insurance and ask them if I can take the car somewhere else, in Nashville, since I have to have my car towed there to get re-keyed anyway and I won't have to deal with Caliber. I'm seriously red-faced and a little teary. Too much garbage too early in the morning.Service: Body & Trim
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December 2022 by Dennis Cordle
Great place to have your car worked on the staff is very helpful and courteous and they do a great job!!Service: Body & Trim
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November 2022 by Teresa Staubs
Caliber Collision is absolutely the best repair shop in Bowling Green. I highly recommend them. Great service and great repair work. They keep you informed about your vehicle throughout the repair process.