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May 2023 by Atrista Massey
Went here for passport applications for two children. The woman was more worried about her personal business than completing this accurately. Applied in ample amount of time, received a letter from the passport agency that the woman at the post office didn’t sign or put the locating information on the application. So we had to redo the entire process thanks to the woman who couldn’t stay on task at the time or application. I suggest going anywhere BUT here if you are trying to apply for a passport.
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May 2023 by Jerry Lyons
Left my mail box open again for the 6st time but it didn't rain this time, I was able to save my mail from getting wet, My mail has gotten wet 6 different times from you leaving my box door open,How hard is it to close a mail box door, maybe you don't get paid enough to close mail box doors...
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October 2022 by Janice Rodgers
Very courteous and helpful
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October 2022 by Ryan Childress
Friendly people
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July 2022 by Jim Drury
Dear USPS,Amazon says my package is not deliverable per USPS. Your system says the package is on it was from Nashville. Knowing how automated Amazon is, I believe Amazon. If I can't reach someone in Brownsville to confirm if my package is in fact sitting in Brownsville facility, which I suspect it is, but have to drive 1.5 hours to get there. Moving forward I will request my package not to be shipping via USPS, but rather chose your competition. Your competition is probably hiring. I expect my package is sitting in Brownsville and I have no notification of such. Your automated system sucks. I am sure when I get my call back it an hour it will be someone that reads straight from the package tracking screen. This is frustrating and your tracking is not accurate. See other obvious complaints here! We simply want to reach someone in Brownsville. I recall when I registered my address with the Brownsville office, the employees were talking about a package that has been therefore for over a month and no one has come in to claim it. Followed up by, it is common issue. Ding Ding Ding! Alarms, Bells, Whistles.....Houston we might have a problem!
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December 2021 by liberty is life
Tracking my package and I found out today it's been sitting being processed at Brownsville KY post office since the 11th of December. It's the 18th now. What is your malfunction??? I live 20 min. away.
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October 2021 by Mike B comments
Why are you being micromanaged with a small town you can spit to the other side from the other end??? Use your phone not the 800
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June 2021 by Bonnie “Boo The Destroyer” Goodwin
Never answers the phone, packages say delivered and in your po box but aren't there until the next day or lost.....
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May 2020 by Cynthia Burch Horton
I need the actual phone number to this place. Not the 800 number. A package I sent from there on April 30th, going to Louisville, has not arrived as of May 8. Receipt gave delivery date of May 4th. I know they are extra busy during this pandemic, but I spoke to my local postmaster (Munfordville) and he said other items in the same "cage" as the package, were delivered.
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September 2018 by Gary Roof
I need Brownsville post office not the us post office
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February 2018 by Brent Deweese
Ridiculous !!! The phones always busy or off the hook one, can't get through to no one besides a toll free number , we want to talk to humans not automated voice!!!! Go somewhere that will answer the phone!