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September 2023 by Alex Golde
Great experience at urbs, honest work and diagnostics, couldn’t ask for better service. Highly recommend to everyone. Mike and his team are outstanding, appreciate all of you at Urb’s.
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August 2023 by Karen M.
Our normal mechanic was booked up and we needed an oil change and a check on our car before a road trip. A friend referred Urbs in Burlington. Never again! First, Mike Hendrix was so rude and began to yell at me on the phone when I started questioning the $2500 of things they supposedly found that needed fixed. I took my car immediately to my mechanic after explaining to them it was an emergency. They fit me in even though they were fully booked. Urbs wanted $800 for spark plugs when my mechanic would do it for $300. They claimed there was a transmission fluid leak that was detrimental and my mechanic disagreed with that diagnosis. They also missed something really big! They told me my brakes were in good shape when they were not. In fact, the rear brakes needed replaced. Now, Urbs records all of their calls but mysteriously they can't pull up seven minutes of conversation where the gentleman yelled at me. The manager stepped in and handled the situation in the end after I had called the police because I could not get them to give me any paperwork or even the key to my car. He was apologetic, but Mike Hendrix who yelled at me was too chicken to come and see me face to face. At the very least he owed me an apology for his rudeness and misinformation. In the end the manager did not charge me for the oil change or the inspection due to the ordeal. I was not planning to pay for anything that was bogus but I would have paid for the oil change which my mechanic did confirm was done. I did check after the fact on the BBB and this business has complaints against them. My mechanic had not one. Not surprised. Amazingly, my mechanic is right next door. Trust your gut, always. I am glad I did. Red flags all around with this transaction.
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August 2023 by diverdowndave1
Had major engine repair work done on my 2016 Volkswagen Passat mechanics were very thorough and in their inspection and repair. Was a big job Urb’s Garage and staff are very knowledgeable and friendly I would highly recommend their services to anyone in need of repair or general maintenance. Thank you guys for doing an outstanding and awesome work.
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August 2023 by Suzanne Speckert
I was in a pinch and they were able to get me right in. Great service, super nice and friendly. Will definitely take my van back to them!Service: Tires
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July 2023 by Jared K.
Went to get my windshield motor fixed and brought my own wiper blades that I had purchased. I asked them to use the blades id purchased but instead when I got the car back I found one package opened in the back and they'd charged me an extra $63 to put their own blades on which I never approved nor did they ask me about.
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July 2023 by Jarod Boone
Updated—Last June we replaced the brake pads on our VW Tiguan. When I replaced them I accidentally made a mark on the exterior of one of the pads. A couple months later (August) we were still having problems so we took the car to urbs. We provided them with new brake pads and Rotors. (We have receipts). They said we needed new calipers, and we paid almost $900 to get everything done. Six months later, early this year l, we started having more issues. We decided to do the work ourselves this time. Turns out they only replaced one caliper, but charged us for two. (One was visibly old and one was visibly new) Additionally, they stole the new brake pads we provided and left the olds ones on (We know because the mark I accidentally made was still on the brake pad which was supposed to be a new one). We have pictures and receipts for everything. DO NOT go here. If Urbs sees this, we would like our money back. *Urbs called-they made the situation right and explained management at the location we visited during that time period had been replaced. We appreciate it!*Posting for the hubsService: Auto brake repair
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June 2023 by Chris Wright
I’ve been going here since high school, I do a lot of work on my own trucks but you get busy and don’t always have time. Urb’s has always been honest and I’ve always had good customer service. In three years I’ve had one issue with Urb’s and they didn’t hesitate to make it right and do whatever they could to insure I was pleased and I would be a returning customer. I’ll never go anywhere else for automotive needs.Services: Engine repair
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June 2023 by Adam Schmidt
Urb’s fixed my oil pressure switch and found other problems when it was on the lift. The receipt included the additional problems with my vehicle. They were honest mechanics. Be prepared for high labor costs.
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June 2023 by Ann M.
Very pleased with the service I received on my vintage '96 Honda Accord. I had some challenging problems that needed addressing and sometimes with an older car, and finding parts, and the willingness to work on an older car, are not met with encouragement on part of a repair shop. Not the case with Mike, and the staff at Urb's. Everything i asked them to do, was met with an optimist "can-do" attitude. They did not disappoint. Everything asked for was repaired and there have been no problems occur since. Thank you, Urb's!
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May 2023 by Brenda R.
Urb's is the best. So nice and professional. My Husband would take everything to them. Our cars and Campers. I really appreciate their help and quick service. Thank You Urbs
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May 2023 by Daniel
Excellent service on my 100k maintenance. Got me in and out in no time at all, thanks to the Technicians and Mike for keeping me updated and informed on my full truck Inspection request. The 3yr 36k mile warranty on the service done is a major plus in showing they stand by their work.Service: Auto maintenance
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April 2023 by Tena Robbins
Have taken my vehicle to Urb’s twice now for comprehensive repairs and have had a good experience both times. I live 1.5 hours away and will continue to travel for the quality, professionalism, and thoroughness provided. Highly recommend.Services: Tires
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April 2023 by Kalen Jacobs
The Customer service I received from Urbs was the BEST and most professional that I have ever had ! A special thanks to Bobby because he stayed late to make sure my vehicle was completed in one day for me. I HIGHLY recommend them for your Auto needs!Services: Air & cabin filter replacement
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April 2023 by olivia hathorn
Urbs is great and always reliable. They are great at all the work and always honest and helpful. My dad has used them since I was little and he swears by them as well. He only uses them for his car maintenance because he trusts them!Services: Tire rotations
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March 2023 by Malonda Ashley
This place is amazing. The guys there are very knowledgeable about what is needed on your car. They prioritize what is needed to make sure the car is running at its best. They are willing to explain if you may have questions unlike some places where they just tell you what it is and how much. I most certainly would recommend this place to anyone in the local area. And they work in a timely fashion. If you need to wait you can look right into the garage to see them working which is nice.Services: Electrical repair
