Verizon is a leading wireless provider offering a wide range of individual and family plans, along with a selection of smartphones, tablets, and accessories. The company's services are generally well-received, with customers praising the knowledgeable and friendly staff who go above and beyond to ensure a great customer experience. One customer, John, was particularly impressed with the salesperson's expertise and transparency, stating that they made his phone purchase a "great experience." Another customer, satisfied with the assistance they received, noted that the "young man" they spoke with was "very knowledgeable and friendly" in addressing their needs. However, not all customer experiences have been positive. Some have reported issues with billing, activation fees, and coverage. One customer felt they were "robbed of their choice" when Verizon tried to charge them two activation fees, and they were also dissatisfied with the discrepancy between the quoted and actual bill amount. Additionally, this customer experienced problems with coverage, stating they only had "one bar" in their area. Despite these concerns, the company's customer service has been described as "okay" by some customers. Overall, Verizon appears to offer a mixed bag of experiences, with both positive and negative reviews from its customers.
They went above and beyond to help us find a phone that would sync with a specific insulin pump, and get the best deal. Very grateful they took the time to help us as thoroughly as they did.
January 2026
The man was extremely friendly and very polite that kinda man needs more customers and should have a raise
December 2025
Very courteous Patient with all my questions about was the best deal
