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January 2024 by LAURA VANMETER
The guys at Don Franklin have always taken great care of our vehicles. Jeep side staff are wonderful and always go above and beyond to help no matter what the issue is!
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January 2024 by Cheryl Akins
Ashley was so helpful and patient. She answered all my questions and if she didn’t know she found out for me. Had a very pleasant experience.
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January 2024 by Keith Chandler
Quick and friendly service, visit was pleasant and repair was completed ahead of schedule.
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January 2024 by Tony Whitehouse
By far the BEST service department I have ever used!! Friendly, knowledgeable, helpful, and professional!! They have my highest recommendation!!
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January 2024 by kimberly lay
I wouldn't trust anyone else to service my Durango! Blake and Gary are awesome and really listen to what their customers need and want. When all others service centers failed me Blake and Gary delivered solid solutions with great results! Thank you Blake, Gary and all the guys at the Campbellsville Don Franklin!
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January 2024 by taylor coulter
They place sucks. They scheduled us an appointment time to bring the truck in took all the information from us and then the day we bring it up there for the appointment after we get there they tell us that the truck was too big a size that we had to take it to a different dealership to get work done they didn't do ton trucks at that dealershipSo they knew exactly what kind of truck it was when they took our information why the hell do they still set up an appointment so they can't work on it . Maybe just because they don't care that somebody had to drive an hour out of the way to get there. Very bad work business ethic in my view there Campbellsville Don Franklin
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January 2024 by George Brown
Gary and Blake are awesome they got me taken care of. Kept me posted on what was going on with the repair. Couldn't ask for a better place.
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January 2024 by Jane Perez
Everyone in the parts and service departments always make us feel welcome. We recommend them to all of our friends and family.
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October 2023 by Kelly Hutchison
I financed a 2020 Jeep Compass Trailhawk and the experience was great! I left that day driving it and they washed it and gassed it up before I left. They have an awesome 10 yr unlimited mile power train warranty and the salesmen and everyone that works there are good, down to earth people. I'd encourage anyone in the market for a new car to stop in!
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October 2023 by Gail Allen
Austin did an excellent job as my salesman!! Been doing buisness with Don Franklin for a long time and never had a problem. Consider them family?
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September 2023 by Direnda Richards
Very helpful, pleasant atmosphere. They were very prompt and explained what my problem was on my vehicle and let me schedule to get it fixed.
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May 2023 by Herbert Sharp
Friendly salesman and finance. Fair pricing without hidden fees. We came here late, so a minor safety latch recall repair could not be repaired on new vehicle my girlfriend was buying. So, salesman offered to deliver the vehicle to us tomorrow as we live 45 minutes away. Very happy with transaction and we recommend this dealer.
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January 2023 by Rob Beaven
We had our 2013 Jeep Wrangler towed from Louisville to remain in the Don Franklin dealership family. Blake handled all our questions and issues providing great follow-up. Really appreciated Blake and all his help! It was worth the drive to receive this service! Thank you Blake! Please thank you Sr. Tech for getting our issues resolved!
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August 2022 by Brad Lackey
I had to have my truck towed by D&D Towing. This guy was fantastic.Hope to hear something soon. Staff was great
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July 2022 by Angela Gramer
I love their service. Their service personnel are the best I have come across. They are pleasant, helpful, and keep you informed. Recently my starter went out and I called several dealerships near me for work under my bumper to bumper warranty. Took me two days to get an actual person on the phone to try to set up an appointment. One could get me one two months out and the other three weeks. The third would not reply to the voice mail request. Although Don Franklin is over 50 miles from my location, I called them. I got a live person after the recorded directions for the different areas. The had an opening in two days. Took the car in on Thursday and they were able to replace my starter and some battery connectors I need and have my car to me by Friday. They have the best people working for them. I will drive the extra miles anytime. I recommend them to everyone.
