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February 2023 by Mary R.
Couldn't fine what I wanted , was very stressed but a young lady Named Audrey helped meAnd took a lot of time to make sure I was ok and did some problem solving for my small projects she was great. Thank you
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July 2021 by Dianna B.
We went inside to see if they had the type of indoor/outdoor carpeting we needed for our Kentucky (Florida) Room. Their selection was minimal, so we went to other places to see other selections. Other wise it's a fine Home Depot with a wide selection of goods.
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February 2021 by Shawn F.
Apparently the good people of Alexandria, KY are unaware that there's a global pandemic & that nearly half a million Americans have lost their lives to Covid so far.Apparently they also cannot read the multiple signs posted at each point of entry into this Home Depot location requiring masks & encouraging social distancing. Apparently Home Depot employees are all out of damns to give, as during my visit this morning, I saw no fewer than half a dozen shoppers without masks.I found what I came for quickly, made it to the self checkout machine, & left. I will not be returning. The store is also messy, with a number of aisles either closed or overflowing with cases of merchandise on the floor.
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February 2021 by Tyler M.
As I walked in, I watched the family in front of me breeze past the "Masks Required" sign without masks. Within three minutes, I saw another family also not wearing masks. There was a nearby employee looking at them. I made eye contact with him and looked back at the family. He said nothing. I can't imagine having such a blatant lack of empathy for others. I know that this time puts a lot of these employees in a tough situation. Many of them are young and trying to avoid confrontation, I get that... I'm sure it would uncomfortable to tell a 50+ year old man that he needs to follow rules just like everyone else if he wishes to shop in the store. But not saying anything is also uncomfortable for EVERYONE else shopping in the store. When there are numerous families walking around without masks, it's clear that there's no enforcement of the rule. I hate writing negative reviews, it gives me no pleasure... but this is just irresponsible of Home Depot. Stand up for your customers!
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October 2020 by Kevin E.
At the start of the pandemic, Home Depot was the leader in safety. They went over and above to make sure their stores were not a Covid hotspot. They also did an excellent job of keeping stock arranged and easy to find. This seems to be slipping, as many of the aisles are a train wreck and it's hard to find some items.
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July 2020 by Steven W.
Made a purchase on 3 July. Said it would be delivered on 27 July. Deliver didn't happen. After playing the obligatory phone circus at this store I finally got a manager to say delivery on September 15. Manager also had about 100 reasons why it wasn't their fault. he blamed the manufacturer. But, I entered into an agreement with this The Home Depot not a manufacturer. I asked for a refund. I was told I had to come to the store to do that, but they would queue it up for me to make the process faster. I got there and this process took about 45 minutes because - again - "not their fault" they say. This The Home Depot also said the funds were "pending" and I never really got charged and would not have been until the appliance was delivered. But, I still don't have the refund and my bank clearly shows the funds were taken out. I'm still out of nearly $1000 from this The Home Depot, no appliance, no refund. On a positive note, I did buy two cans of Krylon Spray Paint and they worked very well. Good thing they were on the shelf and not delivered I suppose. Don't shop here.
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July 2020 by Dawn B.
If I need to go to a Home Depot, this location is the one I prefer. With ample stock on the shelves it usually has whatever it is that I'm looking for. The one thing this location is missing is tool rental. You'll have to go to the Crescent Springs location for that.The customer service has always been good. But this store has the same problem as another big store down the road. If you need help, you'll likely have to track an employee down.
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July 2017 by Barrett Bradshaw
Recently purchased carpet for our living room, hallway, and 2 flights of steps. Although the carpet looks great, the installation process was a nightmare. When told the carpet would be installed before Christmas, the installers called with an after Christmas date. We had to work through that issue by agreeing to remove the furniture from the rooms ourselves. On the day of the installation, the installers showed up late and unprepared. One had to make a trip to the store to purchase seam tape and tack strips while the other began tearing up the old carpet. In addition, I had to make a trip to the store to purchase the transitional pieces between the carpet and the tile/wood flooring - an additional $65. When the installers finished, he took several of the nails that I bought "for his next job." I feel they created a seam in the carpet that didn't need to be there. The installation took a total of 7 hours. Several cigarette buds were left on our porch, driveway and yard as the installers took several breaks throughout the process. At least they finished the job as it was 10:30pm when they finally finished.
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December 2011 by Shawna Acton
Great customer service. We always rank really high in customer satisfaction.