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November 2023 by John J. Schirling
Great shopping experience low prices they have everything
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July 2023 by Kelly M.
I have written 5 books on customer service and I am Yelp Elite. Those who have read my books or my post know that I will generally lean to the positive and give companies the benefit of doubt. This post will be an exception. I am a regular Kroger shopper and today I was picking up a couple of items to make cole slaw. (See Picture). On my was out the wheels locked up on my cart and a siren went off. I thought my cart was defective and did not think the siren was meant for me. Here I am forcing the cart to move and it's making all kinds of noise. A Kroger lady who is just doing her job, starts yelling at me to stop. It was quite a scene and everyone stopped and was looking at me. I wait for Kroger lady to get to me and she tells me this is Kroger's new anti theft system. She scanned my bag of cole slaw and Marzetti dressing, hit a button on her device and the wheels on my cart were released. I had to ask the lady why the system thought I was stealing cole slaw as I handed her the receipt. She tells me this system messes up a lot? I then asked her if she would make an announcement to all those standing around that I am not a thief! She looked at me like a deer looking into headlights. One of my chapters in book 3 states "Don't do Dumb Things" Putting in a system that does not work well that accuses your loyal customers of stealing...Is a Dumb Thing" It is hard to recover well when you or a company do dumb things.
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June 2023 by Cali Malone
This store will literally lock the doors so it’s employees can purchase the rare bourbon it is hiding behind the counter, then lie and say it didn’t get any in when you see employees buying the bottle “they didn’t get in.” Holding bourbon back for buddies is ridiculous. Some of us actually like to drink the bourbon you can never find due to this type of behavior.
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August 2022 by Jim Shue
Clean, friendly and helpful staff. Knowledgeable about where things were when you needed help.
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March 2021 by Caden Adams
When I entered the store Tuesday night there was an older gentleman at the cash register. I greeted him while he looked me up and down and continued to picked up the items I needed. When checking out I pulled out my expired ID and the paper ID I was issued to have while my new ID was mailed to me. The older gentleman refused to let me purchase my items and would not accept the paper ID because he said it didn’t have a seal of approval. Dissatisfied customer.
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January 2020 by James Reeves
Good prices and very friendly staff. I only gave 4 stars as I wish they had a better selection of craft beer and some snack food would be nice too.
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December 2019 by Abby W.
I am a Kroger shopper 100% but this is honestly one of the worst Kroger's I have ever been to and unfortunately it is the one closest to my house. Their produce often sucks and they do not have the olive bar or many selections of cheeses in the deli and the store is completely outdated. Other than that it is just pretty small and the pharmacy is always backed up. Might even be worth driving further to the Kroger in Newport to avoid this one.
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July 2019 by Jodi S.
The Kroger pick up here is horrible. They gave me yogurt that was expired over a month and a bag of Gala Apples they had at least three rotten apples, one so rotten that is was mush and split in half. They also don't bring out everything in a bag. Some of it is just laying in the tubs. I won't go here again. I normally use Walmart grocery pickup which is excellent and they don't charge you.
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March 2019 by BRENDA DODD
Great prices on wine ,beer, liquor.
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February 2019 by Ralph Meader
Excellent selection
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August 2018 by Backwoods Reviewer
They had a decent selection of harder to find Bourbons.
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April 2018 by Shawn F.
While it might be a perfectly fine option for the immediate area, this Kroger location is nothing special. Smaller than others I've visited, it has the basics, but not the expanded inventory that you'd find in Newport, Union, or some of the other monster-sized locations.
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November 2017 by josh d
Unbelievable selection. They really do have alot to choose from.
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October 2017 by Sharaya Scarritt
Its awesome
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October 2017 by Ashley F.
I loathe that this Kroger is the closest to me. It's terrible. It NEVER has any fresh organic produce. The organic section is the smallest I have ever seen, and when they actually do have organic produce you pay $5 for blueberries. It's insanity. They also have a refrigerator for the brand fresh pet in the animal food section...they last two times I have gone the entire refrigerator is empty of fresh pet products. And this was three months apart.
