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May 2025 by Ross Birkenhauer
The atm rarely ever works
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December 2024 by Shannon
Branch I would never recommend. You call them, ask if you should do something, they tell you yes so you can and do it because they should do know right? They kept taking my deposits via cash and check, never said nothing and what they told me to do flagged my account as fraudulent so now all my money is locked up and I have to wait on a check to even get my money. Would give 0 stars if possible. If you're going to work somewhere especially as a manager you should know what you're talking about when you tell someone to do something!
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April 2024 by Loren Weller
Very good! No complaints very courteous customer service
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December 2023 by Spyder Man
Tells seem nice.
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October 2023 by William Combs
Worst experience I’ve had a bank in my entire life walked in to get a check deposited associate asked if I wanted funds available today I replied yes please after going through with the deposit she replies it won’t be available until 3 days later what on gods green earth is wrong with you people treating peoples money like candy and you just don’t care at all
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June 2023 by Susan Smeshek
I tried calling to get some assistance and questions answered.. I couldn't even finish my question before the lady was interrupting me saying "IT'LL BE JUST ONE MINUTE". and i was on hold for 10+ minutes... So i just gave up and hung up... rude staff.. always has been, always will be...
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May 2023 by Kelli Bascle
Terrible customer service and the people do not seem to know what they are doing at all. Went to another location and my business was handled in less then 10 minutes. This pnc claimed they could not help me at all!
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August 2022 by Delia Crossman
There is a bald man with dark facial hair named Travis who was extremely rude to me and my elderly grandmother. I assisted her at the bank because she is elderly and gets confused. He acted impatient with us because my grandmother was taking longer than expected. So rude and unprofessional then told me to step away when I was trying to help her. Not a welcoming friendly person what so ever I hope they do not treat my grandmother this way when I’m not with her. :(
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August 2022 by Aleah Napier
Very unprofessional and rude.
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March 2022 by Kurt
Karen the manager at this PNC is awfully rude and slow. When i asked to please hurry because i had somewhere to be, she caught an attitude. I run a business though this bank and couldn’t believe how rude she was, especially after how much money put though PNC. Worst Costner service I’ve had at a PNC in 2 years.
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November 2021 by Aleah Staggs
Very unprofessional and rude.
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June 2021 by Bob Gusky
I needed assistance opening a business checking account. The banker I worked with could not help me at the time due to an upcoming scheduled appointment.I understood that, but was not given an appointment. I indicated I have open availability to schedule but rather than proceed to give me an appointment, my phone number was taken and I was told I would receive a call. I don't understand why an appointment could not be scheduled when I was there.I went home and created an appointment myself on the website.Most banks I have done business with are eager to help a customer create a new account. This experience made me feel as if PNC is ambivalent about my continued business with them.
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November 2020 by Sally Dunaway
Yikes! The first rep I called would not let me ask my question; she continued to speak over me and eventually hung up on me, mid-sentence. (What!)The second rep was slightly better albeit totally unapologetic for her colleague's behavior when I told her what happened. 2020 is a weird year, and maybe they're dealing with a lot, but I hope this feedback will encourage management or corporate to encourage this Cold Springs branch to practice better customer service. Whew!
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March 2020 by EAMON MALONEY
Always fast and friendly
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February 2020 by preetpal singh
Chauna is so rude and slow . She need to learn how to treat their customers.
