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March 2024 by 24 Lacrosse
Horrible customer service!!! Might be the worst experience with a manager ever. Don't care about the traveler they just want to sell their rooms. Better hope you don't have a problem with this hotel. Manager Tammy is not on site and will literally get on the phone with you and talk over you repeating the same thing over and over again without even hearing the complaint. Should not be responsible for a hotel. Hotel is a decent stay for a BW Inn. Hospitality not part of the plan for this business. Do not stay here if you can help it!!!
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March 2024 by Jess Marie
Very nice BW. The rooms were nice and the fun KFC pics were a nice touch. The only thing is the corners/ crevices in the bathroom could have been cleaned a bit better. The breakfast area was nice and fully stocked with good options. Overall this was a good place to stay. Staff was nice and friendly also.
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March 2024 by Troy McGee
Very nice, clean rooms and a good breakfast to boot!
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March 2024 by Roberta Edwards
Clean room breakfast was HOT. We haven't had a good breakfast in a long time... so coodoos to that. Pet friendly huge plus for our fur baby.However cable was out for entire stay.Rooms: Very clean rooms, and a nice hot breakfast.
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March 2024 by Sara H
Very clean. Efficient front desk...drove 13 hours and was exhausted..had us checked and in our room within 5 minutes.
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March 2024 by Kelly
Clean rooms, and conveniently located near the interstate.
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March 2024 by Jennifer Lhotak
Always stay at Best western's. This one was just as nice as all the rest. Super friendly service. Great room. Had a great
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January 2024 by Garry Dickieson
Great location right off I 75. Friendly staff, great breakfast. For dinner Mi Casa is right across the street and is fantastic. Make sure you get the guacamoleRooms: Nice comfortable room. Could pull the car right up to it.
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January 2024 by Annie Good
Best western I’ve ever stayed at! Great hospitality, clean rooms and decent breakfast??
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December 2023 by Ronald Godin
They need to fix their cable systems.We had no tv signal all night and never gave me a
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December 2023 by Ashley Heffner
The front desk staff was very kind and helpful when we checked in and out. It was an overnight stop on our long drive. Prices were reasonable too. The rooms were very clean!Rooms: Remodeled nicely. Love the wood floors beds were comfortable.
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December 2023 by Laura Hinkle
Best hotel on our vacation! Staff was super friendly, rooms were gorgeous and clean. Will definitely recommend and stay here
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October 2023 by Erika Wyant
My dad and I were traveling from Georgia to Pennsylvania and planned to make the drive without stopping, but we ended up getting tired close to midnight and decided to stop somewhere for the evening to sleep for just a few hours. We stopped at two different hotels that had no vacancies before we landed on this location. Let me preface by saying I am super loyal to Hilton, so I was reluctant to venture out of my comfort zone, but I was so pleasantly surprised by this location. The team was incredibly friendly and helpful! Eugene at the front desk was so kind, and one of the sweet team members working with him even offered to have breakfast ready a little early so we could have a hot meal before we hit the road. You could tell she really took pride in her job and that they both regularly go above and beyond to exceed expectations. We are happy that we wound up here and had one of the best customer service experiences we could have asked for! The room was clean, the beds were comfy, and the location was very convenient!
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October 2023 by Tammy Tomlinson
Very clean. Excellent service. Helpful, kind staff. Lots of parking. No carpet in rooms. Extremely quiet, no noise from common walls or floors. Highly recommend. Would stay here again.
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September 2023 by Ginger Rapier
Our stay was great, just a weekend get away!! Stayed 2 nights and 3 days. The room was great. The bed was very comfortable!The breakfast was really good.The bathroom floor was really dirty, I laid a towel down in front of the shower to step on after I got out. And scooted it across to the bathroom floor to the sink. The towel was black from the floor. Had to keep flip-flops on the whole time in the bathroom. And the bedroom.I was sitting outside in my chair and the housekeeper sweep her dirt off the balcony right in front of me. I just looked up, and she just kept sweeping.Food & drinks: Walking distance to eat supper.
