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December 2023 by Bradley Hunt
Keep getting rental agreements in my name sent to my email address, thing is I live in the United Kingdom ?? so can somebody explain please
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October 2023 by Michelle Gifford
Great customer service, easy rental. The vehicle we rented was well maintained and made our trip great.
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September 2023 by cheryl summers
The people are nice friendly and will help you how ever they can was only around $60.00 for a 1 day rental one way not bad will be back if I ever need to rent a car
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September 2023 by John Gray
Thank you guys for trying your best to provide awesome service . It is greatly appreciated
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August 2023 by B (AmeriCANwastes)
Overall my experience was a good one. Very quick and no issues. But I will say this. Originally I had reserved a vehicle and went threw the process in Lexington (a hour away) and set a reservation. We'll I tried to get one closer and called a different location and was gonna cancel the one I had in Lexington. Well they said it had never existed. So LUCKILY I didn't drive up there to get it and them not have the vehicle etc. So I would call a different location to check in there system or get email verification. And I may have forgot my legal pistol in the car. They didn't call me and called the police which they returned to me. So I figure standard protocol. Just something to be aware just incase. But overall I will use again just verify your reservation exists & don't forget firearms in the vehicle! ?
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February 2023 by london couple
If I could give this place a no star I would, mistakes happen I understand but on 3 separate occasions is a problem. 3 times now we have had rentals booked only to show up or be called the day of or before to say that they didn’t have a car for us. Been waiting all week for a call this week also, and still nothing.
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December 2022 by Tara Sams
Rented a car a week on advance only to be called on day off to tell me there would be a 3 hour wait on cars. get there pick up the car 3 hours late car is nasty smells like smokeDrive it 5 hours away and breaks start messing upOn my way home tees going flate called road side assistant 4 hour waite.Went to local tires shop for them to tell me who ever owned it plugged side wall.Never again
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October 2022 by Courtney Forester
Great experience with the staff and rental from Corbin, KY Enterprise! Jordan, Justice, and Courtney went above to keep me updated on the status of a rental when drop offs were delayed. Justice went out of his way to get a rental from the London lot to ensure we had an option as close to what we reserved. Thank you to all who made my first trip to Florida possible!
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October 2022 by John Bridges
Had a rental booked for pick up today only to arrive and be told that they tried calling me all week and my number was wrong. They emailed me multiple times but never gave a heads up that there was no vehicle whatsoever to rent. Was told we could go to Richmond or somerset however they close at noon which was our pickup time and closed tomorrow which is when we leave for vacation. Hertz for vacations from now on.
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October 2022 by Charles Woolum
Courtney was very nice very professional and helped me have a great experience using Enterprise!! ?
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August 2022 by Chris B.
Excellent service as Carmen went way over her time to get us a vehicle and on the road after our car went bad great service
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June 2022 by darlene helton
Just wanted to say thank you to the manager of the corbin and middlesboro locations. I rented a vehicle and was told a wheelchair would fit in the back and after getting it home the wheelchair did not fit, after calling the manager she worked it out so that we got a different vehicle that my son's wheelchair fit in,.. thank you, thank you, thank you!?❤
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June 2022 by Jennifer Purdy
Excellent receptionist! I’d love to go back anytime I need another rental. She went above and beyond to make my experience wonderful!
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June 2022 by Jennifer P.
You will receive top notch customer service here. The receptionist was phenomenal. I requested a small vehicle because I was thinking of good gas mileage. The cars tags were expired and she was literally jogging around to make it right. She upgraded me to a nicer vehicle for free, and she made sure it was a reliable vehicle that was still going to be good on gas mileage! The payment process was annoying on me and my families' part but she professionally handled it with grace. I wish I could remember her name because she deserves to be recognized!
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April 2022 by Mike King
Incredible from top to bottom. Rental assistant was incredible along with the whole staff. Definitely will rent from them again on my next trip.
