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August 2023 by Michael Brock
Could have sworn I was at a car dealership and not a fruit stand, but I left there with a whole bag of lemons to try and earn a living delivering mail out of. Drivers' side window does not work, and was not mentioned. Less than a month after purchase the engine light is on with an O2 sensor going out. Try traction control system is going out, and jerks me all over the road. Yeah, 100% will never darken the door of this place again.
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July 2023 by Bobbi A.
We had just bought a car in another state when our transmission broke while on vacation. When driving the new car home to Ky. It stated acting up and was told by the Dealer we purchased the car from it needed a tuneup. We got the car home and took it to Legacy and they got us in right away, checked out the car, got in touch with the purchasing Dealership and help to get us an amount to help with the tuneup. They were very helpful thru this possess. I don't remember the associates name that helped us but it was a blonde lady and she was very helpful.
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June 2023 by Pete Grimes
Tow vehicle lost turbo boost while traveling through on vacation.Went to Legacy first thing Monday morning to have them diagnose the issue. Explained the situation being stranded, they brought my truck immediately in and the technician was able to find and fix the issue within an hour. Was ready to get back on the road quicker than ever expected. Great service and teamwork!
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June 2023 by Amy Lee
Do not buy a car from there. We bought a car in February had it a week it died thought it was the battery we replaced it worked for a few weeks now it breaks down more then works. They can’t find anything wrong so now we are stuck with a car payment for something that won’t run and they will not help us.
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June 2023 by George
This is the slowest repair I have ever experienced. They have taken seven weeks to repair my car. There is no sense of urgency and I have no confidence the job will be done right.
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May 2023 by Justin Preher
Amazing customer experience! Can’t always say that when taking my truck in to other dealers, but I hands down had my best experience at legacy. Amazing customer service, truck was done quicker than expected, and the pricing was more than reasonable. They even went above and beyond fixing and issue on my truck I never made them aware of due to forgetting it was even there. I will most definitely be going out of my way to exclusively have my truck worked on by this phenomenal dealership!
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April 2023 by B Brown
Worst customer service ever !! Some of these individuals need to go back to auto tech and start over ! Was charged 120 dollars for nothing ! Went in to have my radio sync updated and the tech said he had to remove my dash and other components, I told him absolutely not and just put it back like it was !!I then left upset and reset my radio in the menu and using a usb drive that was 50 dollars with the update and it works perfectly now !! You guys are not knowledgeable on the sync system, so you should not charge people if you do not no what you are doing !!
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April 2023 by Judy Witt
The service department was very friendly very helpful they was quick and efficient.
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March 2023 by Crystal Bird
Service department kept my car for a week with 0 communication. Talked to several different people there and got the runaround. I would not recommend the Legacy family of dealerships to anyone.
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January 2023 by Chris Linscott
I have my company vehicle serviced here. I appreciate their professional service staff, quick efficient service times, comfortable waiting room with business facilities, and ease of scheduling. Recommend to anyone needing their ford saved serviced.
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December 2022 by Ralph Rapier, II
$465 for a fuel filter, oil change and tire rotation. I feel as if I was robbed and I'll never be back.
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November 2022 by Jessica Long
I’ve had trouble being charged for things that were covered, or only some of the things I asked for being done, but the staff fixed my issues when I brought them up. The quality of work seemed fine so we kept going back.Yesterday was the absolute last straw. After sitting in their waiting area for about 2 hours, I found a bedbug. When I told the staff, they really didn’t seem to think much of it and said “Thanks for letting us know.” They told me there was a bench outside when I said I was not going back into the bedbug lobby to wait.Next, I was told that to fix my car, they need to take the seats out. I’d have to leave it overnight. I can’t stand the thought of my seats sitting inside that bedbug infested building overnight so I told them I’d just take the car home.As I was checking out, I was then told that the problem can’t be fixed and I’m just supposed to deal with the third row not working in my 2 year old, still under warranty vehicle. That is absolutely not going to happen, but I’ll find another dealership to work with from now on.The only real positive was the super nice gentleman from the parts department that drove me home to shower and throw my clothes away after I found the bug. Sorry I didn’t catch your name in the middle of my anxiety attack but thanks to you!!!
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October 2022 by Brian Mitchell
Took my 21015 Ford Focus SE in for service with a popping noise, explained to service dept. 550 and new Axle later the popping noise wasn't fixed and a new Axle was not necessary at all. It appears they do guess work not actually diagnosis of what needs repaired. Took back they said it needs struts not a new Axle after all. Refused to make it right. Wouldn't recommend to anyone. Incompetent is the word.
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October 2022 by Todd Koontz
The folks at Legacy Ford are fantastic! Mike and Chris went above and beyond. Thank you for an excellent experience!
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September 2022 by Will D.
Worst place to buy a vehicle, staff is friendly and acted as if they wanted to help, it was refreshing, but now I'm having transmission issues out of a car I just got in February of 2022 that came with a lifetime power train warranty. I called them and they told me I did not have a warranty when I do have paper work and they're doing nothing about it. DO NOT GO HERE TO GET A VEHICLE!!!!
