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“Hi beat all yeah out I’m not that makes sense but I have been there since Cinco this is a LOL but those who know me know I am the member of the year of the month. I’ve been working out and I want to get paid. They said I’m the member of the year I feel like I’m an employee I’m there so long but when I leave the job even things I didn’t know interest rate what did you used to refinance all those things they told me about, I give honor and praise to my employees and my friends my name is Mrs Cheryl and I just want to say everybody has been amazing how long is close out with a period.”
“I have been a Cinfed member for nearly 40 years and I can honestly say that I have ALWAYS had a very positive experience. Each and every person who I have had the opportunity to interact with have been nothing other than helpful, courteous, and professional. Fantastic customer service hands down!”
“They very personal and take their time with you.Rob Fields is great. He took time to explain a loan to my husband and me. We feel very comfortable with Superior.”
“I had a wonderful experience for the second time working with the team at COPFCU!! I worked with Amy and she was amazing. When she wasn't available Karen, Margaret, and Amber stepped in and finished helping me without any delay. I will never go anywhere else for my loan needs, 100% recommend visiting this delightful team!! Much appreciated 👏”
“Best experience..I have been with this bank for over 20 years and I have dealt with Leann Rose for the last 10 years . This lady is a real treasure she works so hard to fix everyone's needs. It never fails to amaze me how hard she works to fine a solution to any situation. I am truly bless to have Cinfed in my life all these years and to know I am not alone in any situation. Thank you and thank you for Leanns abilities in banking!”
“I always have a good experience when I come to location. However, Erin earn you 5-star rating because of her perfect blend of humor & professionalism. It is always great to feel seen when you do business with someone. Thank you.-Les E. 10 plus years customer.”
“I was referred by a friend who always raves about Cinfed. Absolutely wonderful experience (Kennedy Ave. branch). Kelsea, the branch manager, was amazing start to finish with my auto loan. Very informative, gave me options, and the numbers. Best rates out there from what I found, too. Kelsea even recommended other banking products but with no pressure, which I appreciate. Highly recommend Cinfed and this branch!”
“Ever since joining Emery I’ve had excellent customer service. I recently applied for a loan and Sharon helped make the whole process go quickly and efficiently.”
“There are certain people you meet in life who do more than just their job they genuinely care. Mrs. Brandi at Cinfed is one of those people.
I came to her with a complicated situation and a lot of questions. From day one, she was patient, professional, and truly listened. She took the time to understand my goals, explain my options, and guide me through a process that often felt overwhelming. What impressed me most was that she never made me feel like just another customer. She treated me like a person whose success mattered.
Because of her dedication, persistence, and willingness to go above and beyond, she helped me solve issues that I honestly didn't know how to put into words. She saw the bigger picture and worked tirelessly to find solutions that put me in a better position financially.
In a world where great customer service is becoming rare, Mrs. Brandi is a shining example of what it means to serve people with excellence, compassion, and integrity. I am incredibly grateful for her help and would recommend her to anyone looking for a loan officer who genuinely cares and gets results.
Thank you, Mrs. Brandi. Your patience, knowledge, and commitment made all the difference, and I will never forget it.
Tessa”
“Sam Steward at the Norwood Ohio branch is fantastic. She has gone out of her way to help with my Mom. She deserves to be commended on her customer service. In today's world it is lovely to work with someone that cares about her customers.”
9:30AM - 5:30PM
7221 Montgomery Rd, Cincinnati
Credit Unions
“I got my mortgage for an investment property through them and not only did they give me BY FAR the best rate (I compared 10+ lenders), my contact person (Sandra Doerger) has also been one of the nicest, most dedicated people I've come across. She was super transparent with me and made sure we were able to meet the closing date even after we had some delays during the inspection period. Plus, they keep the mortgage in house and don't sell it. I'm so happy I got them as a lender!”
“I've had my account here for 25 years. I have always been happy with my service. my mortgage is here. and now I'm excited to say I work here my anniversary was August 1st for my first year”
9:30AM - 5:30PM
6899 Hamilton Ave, Cincinnati
Credit Unions
“Sadly they couldn’t help me with the banking app over the phone but hey they keep things secure. Mom opened me up an account as a child and I still use it. Even after moving to different places, this is my main bank. Always friendly staff. They are as fast as bankers can be dealing with all kinds of transactions. Would recommend.”
“Big shout out to Mr David at race street location I stopped in here one time on a Saturday due to the main office closed where I normally go and he took care of me . He was very friend knew his job. I told him I have people sometimes make deposits for me and the situations I was having with other tellers giving my balance out he assured me I would never have that situation again. So I have built a good repor with him with the last 2 months. It's such a pleasure when your teller knows your name. He reminds me so much of ms Becky before she retired. Thanks David for all you do ans continue to do.”
“I've been a member for decades - when they were just the Christ Hospital Credit Union. I have been in the office when they were slammed with lunch rush or early morning during shift change. They may look anxious and worn at those times, but they are quite professional in their dealing with us. I don't know where the bad reviewer was when they had such poor customer service! THEY probably got off on the wrong side of the bed that morning! Everyone has been very nice to me, if they can't answer a question, they refer me to someone who will know my answers or work through the issue with me later.”
“I've been a member since it was Communicating Arts CU. They have always been great. Always willing to help educate us about how to make our money work harder for us. Spent some time recently at the Western Hills branch with Diamond, who was amazing! She helped us figure out the ins and outs of first time car buying.”
“My parents use this bank, and now as an adult, i use this bank. I have had numerous loans through them and they have always given me the best rates and service. I always recommend this branch to friends and family.”
7:15AM - 4PM
3333 Burnet Ave #5010, Cincinnati
Credit Unions
“I have always had positive interactions with this bank. Everyone that I have dealt with is always friendly and helpful. I am no longer an employee of CCHMC but anytime I call them to request money from my account they will get a check out to me very quicky. I always receive it within a day or two.”
“The only thing I have to say bad about this bank is the customers don’t know how to freaking drive they park right in the middle as you’re trying to get into your street”
“I have been a Cinfed member since 1989. Over the years they have come through for me in more ways than I can count. I was a single mom and had some struggles early on. Cinfed was there. My son and now my grandchild have accounts based on my recommendations. I worked for two major banks in the city but my personal account has been with Cinfed.”
“Karen consistently does a nice job acknowledging members as they arrive and is always ready to assist with a warm, friendly demeanor. She handled my request efficiently, helping to get a document notarized and providing helpful information for me to share with incoming employees who may be interested in joining TruPartners Credit Union.”
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“I had a very good experience with your representative he helped me with any questions I had and also brought to my attention the different options I had to work with”