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February 2024 by John Pflum
I wish I could give Jeff and his team more than 5 stars. My car broke down as I was on my way home to Nashville, and I was able to limp my way to his shop. He was able to work me into the schedule but he didn't have the part I needed, but he was able to get me running enough to get home. And he only charged me $30 which was WAY too little for all the work his team did.
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January 2024 by Rob Sweetser
I think Jeff is the Manager at the Covington, KY. store at 39 West 6th St., Covington, KY, 41011.That's who is my primary contact.I've had a lot of work done recently on Sundays, i.e. New battery
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January 2024 by Molly Donahue
As someone who is known to always have car issues, it's been a struggle to find an auto shop that I can consistenly trust. I've been to this Firestone multiple times for all different fixes, and every single experience has been a positive one. Every person I've spoken to is extremely nice, non judgemental, and don't pressure me into getting something I dont understand or may not actually need. I live within walking distance so I can't speak for how timely they work since I usually say take as long as you need but they're still usually done within a few hours. Highly recommend.
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January 2024 by Ryan Weibel
It took 5 days to fix a flat tire when it should have only taken one. Had to bring my car back 3 times in those 5 days. They said the tire was fixed each time. Drove my car home 3 blocks and it was flat each time. Had to go the holidays without a car. Major inconvenience and ZERO customer service. They applied a 10% discount for the trouble, but I still had to pay for the tire to be replaced. I shouldn't have had to pay anything since it was still under warranty, and they did not fix it correctly 3 times. I will NEVER bring my car back to Firestone, and I have already let my entire family and friends know that they need to steer clear as well. Terrible experience, and a total hassle. Luckily for them, I can not give 0 stars.
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January 2024 by Bryon leger
Had issues with this location and tried addressing with the manager. Reached out to customer service, including asking to speak with corporate, and after 2 months I have yet to receive a call. This was my first dealings with Firestone and will certainly be my last. Work requested was NOT completed nor was I called about other work that needed to be done. Tires are good but paided and requested services I am not happy with. I will look elsewhere in the future.
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December 2023 by Erik Frasca
Love this Firestone! We were facing several issues with our Hyundai Santa Fe, and Jeff made sure we were always taken care of. Great customer service even though it was tricky to figure out what was wrong with the car. Made a loyal customer out of me!
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November 2023 by Nicholas Rhoades
I'll give this place 5 stars because I realize just like every business, they have their good days and their bad days. I went in Monday November 6th,2023 for a front end alignment. Got it done the team at this location is good. Then Wednesday the 8th I come back because of some popping noises and steering wheel shaking. They told me they would do an inspection see if they could find the cause. They found one and it was my lower ball joint crown nut that was loose. They didn't charge me anything and I was on my way. Noticed the popping noise didn't go away. I get home get my car on the lift and my Outer tie rod crown nut is loose and my upper control arm ball joint crown nut is loose along with my driver side sway bar end link. Just curious as to why those things were not caught while they were looking at it. Other than that I like this location and the team that works there.
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November 2023 by Brendon Millson
Went here for a tire rotation and oil change. Got me in and out quickly and the guy at the desk named Jeff was nothing short of amazing and patient. Phones going off, customer being rude and he handled it greatly.
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November 2023 by B R
They tell you they can change 4 tires in 1 to 1.5 hours. 2.5 hours later and I’m still waiting. Will not be back.
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October 2023 by Tony Marshall
Great place to take my car great people to work with
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October 2023 by Heather
Amazing manager. Very nice, customer service was phenomenal! Jeff and his right hand man didn't catch his name got me in and out very quickly. They went above and beyond and got me back on the road.Service: Tires
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September 2023 by Lisa B.
This disgustingly dirty sticker they left on my windshield after my oil change basically sums up my experience. Scheduled an oil change but ended up spending too much time and money. And I know it's a garage, but they could make their store/customer area a little more presentable. Desk and waiting area looks like it has never been cleaned. The person that I spoke to about my service was very nice but so still recommend you go elsewhere.
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September 2023 by Ronnie Smith
I was well pleased with everything that was done to my car and felt the guys at the counter was very informative about what needed to be done as well as all service that was done.
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August 2023 by D T.
Do not bring your car here. I signed up for a simple oil change only for them to have my car for 2 1/2 days. The "technician" drained my transmission fluid instead of my oil so when they went to start it the car wouldn't start. They had no idea what they did so they kept it overnight. They figured it out only to overfill the oil so the car was burning off oil. The car smelled of oil for days. The worst part was the assistant manager who was a total a$$ and acted like I was being a jerk for wanting my car. He was arrogant and rude to me and my wife.Eventually I got the car but I took it to the dealership to make sure they hadn't damaged anything. The manager of the store took care of things but at that point it was too late. Do not take your car here for anything.
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August 2023 by shank davis
Told me my P.C.M was out and had to go to the dealership...after paying 300$ to the dealership they told me it was my fuel pump..so Firestone cost me an extra $300 plus the towing fee when they could have just fixed it for me
