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March 2024 by Sonya DuPont
Great service, everyone is super nice.
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February 2024 by Whitney ONeal
I have been taking my car to Kerry Toyota of Covington for over a decade and I cannot recommend them enough. The staff are accommodating, friendly and helpful. They will do everything they can to fit me in and give me the best prices they can. High quality work as well.
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February 2024 by Bayann Shamma
Went in for an oil change and they told me my battery needed to be replaced. I had mentioned my battery had died a few days ago but after a jump start had been fine for the last couple days. They didn't explain what was wrong with the one I had but made me feel pressured to say yes to a $270 battery. When I got my bill they didn't break it down at all eg tell me what they checked when they did my oil change (did they check my tires or anything else? Fluids?). They also didn't ask what kind of oil I wanted when I arrived which was strange so I feel like they overcharged me. Left feeling confused and scammed. Maybe I wasn't but I can't know now.Also I brought my car from them 4 months ago so that means the battery was close to death when I bought it?Edit: what is Jason's phone number?
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February 2024 by Vince Morano
As someone who previously worked in this industry, they exceed expectation. Every employee I've encountered has been courteous and professional.
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February 2024 by Emily Johnson
The team at Kerry Toyota always take great care of me. They are easy to work with, great at communicating updates and answering any questions you may have.
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January 2024 by Tony R.
My car was hit and needed a new bumper and they did a great job repairing it I recommend them to anyone.
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January 2024 by Archie Pearson
Thank you for the quick service
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January 2024 by John Avery
Come to get a new tire because the tire had a nail in it.instead of getting a new tire they patched it.i have a wheel and tire replacement that I bought when I purchased my car. Was there previously to get a new one but I couldn't get a new one.guess they don't want to go through with they warranty
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January 2024 by Allison Bishop
I’ve Had several great experiences here. The manager Rhonda is extremely helpful. They also communicate well with the Toyota body shop on 5th.
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November 2023 by Seth Stone
Have been having my truck serviced here for two years as part of my toyota care plan. Easy to schedule, appointments are quick and painless, and in most cases they running early even. I can’t think of a time I had to wait long and they’re pretty good about communicating recall orders. Very nice folks here and will continue my truck service here after my free toyota care is up!
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November 2023 by Taylor Napier
I went to the Covington Pike St location and dealt with Rhonda, who was an absolute pleasure. She really made sure I was taken care of. I will say, that has mostly not been my experience with Toyota over the years but she really went above and beyond and I'm grateful.
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November 2023 by Dawn S.
Covington location is amazing. Friendly, reliable people that take time to explain things and treat you like a true customer.
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October 2023 by Kevin Kelso
Brandon whose last name ? I did not get. He helped me with serving concerns. Good work.
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September 2023 by Jeffrey Bertsch
On August 23 I took my 2005 Highlander To Kerry Toyota service center of Covington because my rear bushings were going bad. My vehicle was wanting to act like it wanted to fish tale and NO other driving issues. My vehicle drove straight at slow and highway speeds. So on August 23 I was called back by Kerry Toyota service center and told that my left rear control arm is bent and Should be replaced. So I agreed to make the repairs. On Friday August 24 I picked up my vehicle that no longer drives straight. It wants to wonder excessively at low speeds and lord help you it you get it up to 35 or 45 mph. I was given back a vehicle that no longer drives straight and not only put me and my family as well as people driving around me in danger. So I now have it towed back to Kerry Toyota and after sitting all weekend I get an update on Monday August 28 basically they have no clue what is wrong with the Highlander. Other than replacing the rack and pinion for another 1,200. Something that might not even fix the problem. Before this I had my high pressure power steering hose replaced. Wouldn't this have been stated to me that hey you might want to think about the rack and pinion replaced. I don't understand how this is considered satisfactory work. I didn't hand you my vehicle in this state but now it's my problem. I'm now wondering how many other people this has happened to and not spoken up. My other question is all the other times my vehicle has been up on the rack why they never noticed that my control arm was bent especially if they state on their paperwork (Perform Toyota Multipoint Inspection). So now it sounds like I'm now out my only vehicle.Services: Steering & suspension repair
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August 2023 by CS SR
95 minutes to do an oil change at 8 in the morningI selected ‘wait’ online when I set up the appointment but they had me registered as leaving and taking a rental car. This is not the first time that has happened.Service: Oil change