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July 2023 by Roger L.
I went to the latonia Krogers because the Newport store didn't have certain items I needed for dinner that night, me and the Mrs had promised to make the grandkids thier favorite dish.Aside from that.I came across one of the employees who was very helpful beyond anything I've ever experienced with any employee in the past anywhere.His name tag said Ted.Very polite man.After getting what I was looking for, I pass by that employee again and there was this big tall man with orange/blonde hair yelling and just over the top rude with this nice man.He was obviously doing his job.Looking at the other employees they all looked depressed and worn down.This store obviously does not treat thier staff fairly obviously.I hope those poor people walk away and find somewhere else for employment.The management there is seriously troubled and need to be replaced.God bless the people who are still working there.
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April 2023 by M. D.
Floors are filthy. Entire place smells like fish and/or meat. Produce wiped out (ok it's Sunday afternoon, but still). Only 2 cashiers on duty. (The cashier who helped me was very nice.) Lots of trash in parking lot.
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March 2023 by M H.
Very poor customer service and it goes all the way to the top with Jen the store manager. They want their employees to be able to be rude to you, but as soon as you try to be rude back they just hang up on you. Trying to file a complaint is like pulling teeth. Just spend you money somewhere else...
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April 2022 by Daniel Thomas
Great place to shop I know what I’m getting when I go to Krogers
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September 2021 by Stuart C.
Was at this kroger on 8-29-2021. Went in to retrieve a western union sent by family member. Went to front desk to find they had closed the entire info desk and money services. Was told by Dylan he had closed it at 1:30pm and they couldn't help me. Said they couldn't staff it. I find it hard to believe now that checkout is self checkout. Has been for 2-3 years now. They rarely have more than 3 checkout lines that are manned. This kroger has been disappointing for a few years now. Fruit and vegetables are substandard. Workers(some) are to busy, at least that is their excuse, to help me find something or any other question I may have. The deli has been a long standing problem with workers there having bad attitudes and outright disrespect for customers. One in particular was Seamus! It was not just one employee but several over the last 4-5 years. One manager heard my complaint about an employee at deli, 3-4 years ago, and she came and found me and said she heard what happened and she went to the deli and told the employee to go in the back. The manager sliced and packed my deli order herself and said not to pay for it. She was sorry for what happened and said it was the least they could do. I told her that was so very nice and really appreciated it but I wanted to pay for it but she wouldn't hear of it. She was so professional and understanding! Wish I remembered her name. I believe she was an assistant manager because she didn't want the store manager to know and kept it quiet. Customer Service at its best that time! But since then it has been DOWNHILL! Especially DYLAN. Will shop other grocers for awhile. NOT KROGERS!
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July 2021 by Beth R.
Good people, good service, decent selection, it’s rare I don’t find what I need. It’s not a ‘superstore’ that also sells clothing etc.. Good quality food - produce and meat dept always fresh. I actually enjoy shopping when I go here.
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April 2021 by Frankie Shaw
This store has a rude and racist manager
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January 2021 by Sara Stratman
From where I live I could just as easily go to Ft Mitchell Kroger. I prefer to go to the Latonia location because the people and employees are much nicer, food is in stock and priced, it’s more organized, and cleaner than Ft Mitchell (which is starting to be like Walmart).
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August 2020 by Shana Kappes-Rice
nasty parking lots full of trash at every kroger located in our neighborhood.
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February 2020 by Bryan Walter
Nice selection!
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November 2019 by Iwan Ronald Altman
Slow checkout.......very very slow
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June 2019 by Terry Huff
Their flowers have stayed alive for going on 2 weeks!!!!
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June 2019 by James W. Stowers
just left the store, fighting broke out, security was no help!
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January 2019 by Marcia Rose McAtee
Good selection of food and produce. Reasonable prices.
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August 2018 by Carol Thomas
Unbelievable bad management. Waiting on chicken for over 30 minutes. 3rd week in a row either the fryer is being cleaned or they are out of fried chicken. Talked to the manager and he blew me off. “It happens”. Called Corp and they listened but took none of my info so they blew me off as well. #krogers
