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October 2023 by Hannah VanBever
Things used to be so upbeat and they always answered the phone. Now the phone has to ring for approximately 4-5min before they pick up. Sometimes they don't even fill all prescriptions and forget the important ones it's not even that they don't have it they just didn't fill it.
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September 2023 by Ashley Lindeman
Great customer service love getting my prescriptions filled here.
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August 2023 by J P
Wonderful group of medical minded individuals. I am happy to pick up our family's prescriptions at the Kroger pharmacy in Latonia, KY.Come join me, this is the best pharmacy.
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July 2023 by Roger L.
I went to the latonia Krogers because the Newport store didn't have certain items I needed for dinner that night, me and the Mrs had promised to make the grandkids thier favorite dish.Aside from that.I came across one of the employees who was very helpful beyond anything I've ever experienced with any employee in the past anywhere.His name tag said Ted.Very polite man.After getting what I was looking for, I pass by that employee again and there was this big tall man with orange/blonde hair yelling and just over the top rude with this nice man.He was obviously doing his job.Looking at the other employees they all looked depressed and worn down.This store obviously does not treat thier staff fairly obviously.I hope those poor people walk away and find somewhere else for employment.The management there is seriously troubled and need to be replaced.God bless the people who are still working there.
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June 2023 by Hannah Van Bever
Get put on hold every time I call and nobody takes care of me. How can my son with his disabilities get his medicine for school faster? Like come on Kroger you used to be amazing.
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April 2023 by M. D.
Floors are filthy. Entire place smells like fish and/or meat. Produce wiped out (ok it's Sunday afternoon, but still). Only 2 cashiers on duty. (The cashier who helped me was very nice.) Lots of trash in parking lot.
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March 2023 by M H.
Very poor customer service and it goes all the way to the top with Jen the store manager. They want their employees to be able to be rude to you, but as soon as you try to be rude back they just hang up on you. Trying to file a complaint is like pulling teeth. Just spend you money somewhere else...
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March 2023 by Kasarra Webster
By far the worst pharmacy around, only reason we still use them is because of the cost. Medicine isn’t cheap no matter which insure or prescription drug coverage you have. Krogers has probably the cheapest around plus you can use Kroger’s plus doscounts with good rx discount to make the cost lower. Service wise they a below average, the phone system is a pain to say the least, the pharmacist and staff seem to be inconvenienced by the customers.
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January 2023 by Shopper Girl
Never had problems before! But since John left, everything has gone south. I was put on hold 9 times, just waiting to see if my prescription was in! Total of 21:07 minutes I don't think they even where keeping track of which call came in first. And they never gave you a chance to speak that you don't want to be on hold! Krogers needs to get their policies reviewed to help people, that they are taking their money from. Treat people like humans..
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December 2022 by Hannah Fischer
Even during non-busy hours this pharmacy is incredibly slow moving. Cars are always backed up into the main road and the line takes 20+ minutes to get through. Going inside is never any better.
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December 2022 by Tom West
I would give negative stars if possible. WORST managed pharmacy ever. They never have prescriptions ready when they promise them. They will have 5 or 6 employees working and only one person waiting on customers. Usually there are between 6 and 20 customers in line. You have to add at least 45 minutes to your trip just to pick up your meds. Oh yeah, and they tell lies. They say they didn’t fill a script because they don’t have it and it is always coming in on a truck tomorrow, but when pressed on the issue, they magically find it in their inventory. WORST PHARMACY EVER!
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December 2022 by Kevin Watts
After having my prescriptions for 4 days, they still didn't have them ready so I went in to find out why; they have been busy. They have to count to 2 for one of them and 4 for the other. NOT real hard.
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October 2022 by Aaron Baldwin
Spend an unacceptable time waiting in line. Cars backed into neighboring road. 10 in line out to self scan in store. I get being busy, but y'all...
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September 2022 by Mark Droege
Friendly employees. Good prices on meds. Sometimes there can be a line inside or at the drive through
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April 2022 by Jennifer Mitchell
Very nice employees very clean store I have my medications ready when I got there didn't have to wait very long in line great place to shop
