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January 2024 by Kaylahlynn772 L.
lunchmeat is not good there it made me get sick Nauseous after eating there food made me sick to my Stomach don't go to Latonia Kroger it has gross food choices
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November 2023 by April Howard
Staff was very friendly and sociable! Store was clean and presentable.
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October 2023 by Dartgame 340
A nice store with helpful people but it gets one star for not having a cashier on duty. Lots of customers in the store and no one running a check out register. I absolutely hate self checkout but had to try and use it for an item I needed. Of course it didn't work and the guy that watches the self checkout had to fix the problem and do the job anyway.Inexcusable and sorry. ?
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October 2023 by Janice Britt-Ballard
Not a 'fan' of the on line 'check in' to get groceries. Stop making it complicated for the elderly!! The internet is not always available but a phone call is......Updated post! Stopped in there today and the help was awful! Nowhere near enough people working!
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September 2023 by Robert Jones
Small over crowded parking lot. Spaces are hard to find at a reasonable distance from entrance.Once inside aisles are crowded and checking out is very time consuming considering it's mostly self checkouts.
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August 2023 by Deanna Herald
Ordered a cake for my son's 3rd birthday, put it on order two weeks in advance. Go to pick it up on the day was told it would be ready and was informed when I got there that my son's cake was not there that the order had not even been processed. Will never order anything from this place again and will inform anyone I know wanting to place a bakery order to not even waste their time.
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August 2023 by Maria Noble
Best cashier ever! Ladaja is friendly is lovely to her customers! She is super awesome and does a wonderful job of making people’s experience at the checkout smooth and not rushed! Thank you for the wonderful service.
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July 2023 by Roger L.
I went to the latonia Krogers because the Newport store didn't have certain items I needed for dinner that night, me and the Mrs had promised to make the grandkids thier favorite dish.Aside from that.I came across one of the employees who was very helpful beyond anything I've ever experienced with any employee in the past anywhere.His name tag said Ted.Very polite man.After getting what I was looking for, I pass by that employee again and there was this big tall man with orange/blonde hair yelling and just over the top rude with this nice man.He was obviously doing his job.Looking at the other employees they all looked depressed and worn down.This store obviously does not treat thier staff fairly obviously.I hope those poor people walk away and find somewhere else for employment.The management there is seriously troubled and need to be replaced.God bless the people who are still working there.
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July 2023 by Terri B
Kroger's was nice, clean, lots of products on shelves, lots of staff.
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July 2023 by Shannon Lucas
This used to be a 5 star store , however with all the price gouging for their slush funds or pet projects over the last 3 years since the scammdemic began it has now become a 1 star. It's all about profits over customers and selling them tons of toxic chemicals in the food they sell. Or charging you more now and giving you less. The new grand opening sucks , nothing is in the same place. I'm gonna start going to remkes
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June 2023 by Michael Dreyer
This store is just the right size for my liking. Don't like the Marketplace Stores( too big and i don't go to grocery store to buy living room furniture). My only complaint is everything just got moved around as they did some remodeling. It's all to better the store and experience and i will get used to it eventually.
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June 2023 by Lillian Rose
Love kroger company stores. We travel and I will go to krogers before other chains. Looks like major floor plan changes were happening and even with being busy and discussing what is going where I was acknowledged and even asked of I needed help by several associates. Absolutely LOVE that they now have 1stphorm bars for sale too!!! And for a good price. ?
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April 2023 by Aaron Shanks
Your deli associate is rude. I stood in front of the hot case for over 20 minutes. As soon as a customer walks up to deli, she takes his order before mine. Never have I felt more disrespected and underappreciated as a customer. This is the store of choice for me.
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April 2023 by BCRUNK
Tracy the manger here has caused too much stress and problems with myself and now my mom! Everyone knows she is the manager (black female) who no matter if you have a receipt and tell her the ice cream was free er burnt in 3 different containers! She asked why all three had Ice cream missing and of course asked too many questions as if my mom was lying!!! How would we know if the others were good or not without TASTING IT!!! This has gotten old and we shouldn’t be scared and afraid to return items we have a reciept for!!! Their freezers and fridges have been an issue for years and still we come home with spoiled yogurt, freezer burnt ice cream, ice cream containers beat up and melted ice cream all over the containers. Tracy has been here for over 3 years. She’s the same woman who accused me of stealing and felt d*** when they checked the cameras and seen I never stole. But it was uncalled for and I am sick and tired of being a loyal customer at Kroger and having to worry about a manager treating me differently. If it’s a black person she treats them super nice, but when it’s a white person.. we’re treated like we are trash. This has got to stop. This is not my first time making a complaint on her. I’ll be calling to make another because clearly she never had a talk about how you can’t grill customers for returns like this!!!!! My grandparents have thrown away so much food and dairy because we don’t want to deal with Tracy asking a thousand questions after we just told her the ice cream is freezer burnt and tasted like we were eating sand!!!
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April 2023 by Palmer dahman
Tried calling pharmacy twice, was put on hold both times without asking. Just wanted a time when my prescription would be ready.. this place is pitiful. Got to find a new pharmacy