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September 2023 by Reggie Miller
Several of times I’ve ordered from Road ID website and had products shipped to home address. Ordered the item wrist band with engraved tags different colors/sizes. I prefer the older version wristbands with the velcro over the newer version that they are now using. The wristband with velcro much easier to snap onto wrist and remove. Newer models wristbands it’s a hassle getting onto wrist and taking it off. Doesn’t snuggle as well as the velcro ones and doesn’t feel secured to wrists. Outside of this I have been very happy with purchasing ID wristbands and engravings over the years as a former marathon runner! Yeehaw! Yeehaw! On your mark! Get Set! Go! Go!??
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May 2023 by Carla Pinzon
Awful customer service. They just want your cell phone and email to spam itI received three coupon codes that don’t work, even though they were not expired. When I followed up, I received no response. My family has been a loyal customer for years, but we’re disappointed at the lack of service for loyalty
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December 2022 by Carole Mattina
Thx road ID. I'm really happy with my medi-alert bracelet. The delivery from Kentucky to Belgium was surprisingly fast. Only 20 days. The material is smooth and the metal piece is really lightweight. Thx again.
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November 2022 by Judy Grillo
Just bought my 2nd road ID after many, many years of relying on the safety of wearing one while cycling solo. Bought another wrist ID -- a new style that's nylon and sporty and love color almost as much as the clasp for the velcro strap. Really pleased but also have to mention that MANY companies could learn a lot about CUSTOMER SERVICE from these folks; incredible customer service! Thank you!
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November 2022 by Deb B
I had ordered a Road ID back in 2015, and then ordered different colored bands as well when I saw how awesome these were. I signed up for the digital tracking which was awesome so my husband could “watch over” me when I was out training for my half marathons. I ordered iDs for my husband and son eventually and when Dog ID came out, pups got them for their collars. Only wish rabies rages came this way to stop all the “jangle” sound!! lol Life gave a major hiccup in 2017 so my running was significantly slowed so I didn’t stay up with the new products from Road ID, my old stuff works fine for me. We lost our 13 year old dog about 2 years ago and this summer decided to get a puppy. Well my first thought was Dog ID!! They are amazing and I ordered her one for the collar we bought at Petsmart. While ordering I saw the new collar/ID that DogID offers and so I ordered a collar and leash combo. On my first order of just the DogID, right after I placed it and went back to main page I get a code offer for free shipping. I emailed my displeasure at the “after the fact” offer. The refunded my shipping! Then when I placed the collar/leash order, a week later I receive an email about a discount if you order a collar/leash bundle!! Again I emailed my displeasure I also mentioned that I forgot to use my 20% off coupon that was sent with my first order. Immediately they got back with me and refunded the coupon price which was more than the $10 off on the bundle! I was impressed before and still super impressed!!
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October 2022 by Private
Amazing company, had an issue but Matt from Customer Service helped me solve the issue! You can’t go wrong.
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October 2022 by Kenneth O'Dea
Pet ID. For the price... a bit disappointing. After a year the band broke and the engraving was unreadable.
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February 2022 by Thomas K.
Good quality medical ID plate. Wish it was just a bit wider to fit nylon velcro band although I managed to get it fit.
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December 2021 by Bridgette Branham
I love ROADiD! I've been ordering from them for years and I've never had a problem. I placed an order recently and, like an idiot, didn't proof read my own typing and ended up with a typo on my Pet ID. I reached out to customer service just hoping to get a discount code so I could reorder the tag (since it was completely my fault that I missed the typo!) and the customer service rep Brea went above and beyond and blew my mind! She said they would replace my tag, no charge, even thought it was NOT THEIR FAULT! SO AMAZING! Won't buy pet tags from anyone else. This is one of the best companies out there, they really care about their customers! I'd give 10 stars if I could! The ID's always look so nice and professional, thanks ROADiD!
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December 2020 by darin haft
I dreaded getting a medical bracelet for what I thought it said about me... but ROAD iD has great styles, materials and custom engraving that I actually got a "that's cool" from my son! No higher praise than that. So I think ROAD iD is COOL! Great customer service and personal attention. They should be the model for all other small businesses - that's how you beat the Amazon's...
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November 2020 by Lynn Shewmaker
I ordered the wrong size Pet ID I contacted them they sent me areplacement at no charge- exceeded my ExpectationsLynn Shewmaker
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October 2020 by Charlotte C.
I found the smaller silicone wristbands ideal for comfortable every day wear, and especially for mountain bike and camping/hiking expeditions. Always having your name, home town, two emergency contacts with numbers, and any allergies or conditions that might be need-to-know in case of accident or injury. They are waterproof, roughhouse proof and adjustable to fit any size. Many colors and options. I've worn one for years. Never broke one, despite my efforts, but if you keep them on the larger size for loose comfort, they can be pulled right off.
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October 2020 by Katie Sandoe
Wonderful company! Excellent product and fantastic customer service. I've ordered several IDs, badges, and wristbands and have had nothing but a great experience. Their customer service is phenomenal. When my order was late arriving, they refunded my order and sent a replacement ASAP. Then when I requested a return for a couple of bands and a clasp (they weren't what I needed/wanted), they refunded my money--without even asking. These are the experiences that create loyal customers. Thank you Road ID!
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June 2020 by Brandon Arnold
I bought I pet ID tag for $18 last year (with a coupon). The elastic band broke this week due to normal wear and tear. I believe an $18 dog tag should hold up for at least a year. I contacted customer service. They told me to buy a replacement elastic band for $3. Ok, that's fine. But the cheapest shipping option is $5 and the free shipping coupon I have doesn't apply to this item. I'm not sinking another $8 into this product when it hasn't held up well at all. No thanks.
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June 2020 by Stephanie Stephanie
Bought it in less than a week and it's all scratches. They don't engrave it deep enough so I can almost imagine after 1 year all the scratches will have taken over the engravings. I am not sure if perhaps you shoudn't pick the color black
