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November 2023 by Paige Honaker
Ordered my seating chart for my wedding as a poster and 2 poster foam board signs. Ordered them Friday 11/10/2023, went today (Sunday, 11/12/2023) to pick up the posters. According to the employees they don’t know how to print posters or post boards. I never got a call telling me they could not do this, as they have called before to let me know they were out of picture paper. The website says they can. They couldn’t transfer the order to another Walgreens, and when I said I really needed them for my wedding they laughed it off as “that sucks”. I will not go to this Walgreens again, even though it is across the street from my home. I will be traveling to any other one except this one.
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November 2023 by A
They don’t know what curbside pickup is apparently. I’ve tried a few times to get curbside pickup and they just never come out after I tell them I’m here.
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September 2023 by Patti Smith
If I could give them 0 starts, I would. Husband was ill and his MD called in a RX for him, before 5 pm. I called and used the worthless automated service to find out when the med would be ready for pick up. It indicated that it "was in process and will be ready for pick up @ 8:30". As his condition was worsening, I called again @ 7:34 to see if it was ready yet. The pharmacy closed @ 7pm. Nice work. It is apparent that 1)the automated service is a piece of garbage and 2) this pharmacy does not care about their patients. Not even a simple phone call to let me know that you were not able to complete 1 prescription in over 2 hours. Will be transferring all of our meds to another pharmacy
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September 2023 by Hannah Jones
The worst pharmacy I’ve ever had to deal with. I keep my prescriptions here because it is directly across the street and so convenient but every interaction I’ve had with a pharmacist is so unpleasant and excruciating that I will gladly drive an extra 10 minutes from now on. While I was trying to explain to Melissa what syringes I needed to take my insulin properly because I had forgotten the actual label I was repeatedly talked to like an idiot and given the worst attitude. There’s zero customer service in this entire building, I hope they can make it a better work environment for these people because something is terribly wrong.
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July 2023 by Dave Clephane
Really poor customer satisfaction experience. Went in to get a passport photo, you would think that would be easy. Not so much! For whatever reason the associate took my picture, but then could not find it when the memory card was put on the computer this lasted for about 10 minutes and then I was told to go to another Walgreens, HMMM…
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July 2023 by Aleqse
the store manager allows himself to be rude to customers, I would like the management of the beautiful Walgreens to pay attention to this, since such personnel cast a shadow on the wonderful Walgreens network
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June 2023 by Rachael Jeffrey
I put in an order to have photos printed. They were supposed to be completed by 1:05. I went in at 5pm and they weren't even started. When I asked why, the lady said 'I'm busy.' There was literally one other customer in the store ?. I'd say more about the lack of customer service, but I'll let the rest of these one star reviews cover it .
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April 2023 by dudleyeventer
Terrible pharmacy. I was happily at Kroger until they stopped taking my insurance in January and had to go elsewhere. I feel like everyone there hates their jobs and they don’t seem very good at their jobs either. Screwed up my medication tonight and now I have to go back tomorrow to get the rest. Also, medication I picked up has some very serious interactions and luckily I know that from past experience/medical background because the pharmacist didn’t say a word. Every other time I’ve picked up these meds at my previous pharmacy I’ve been warned of this.
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April 2023 by Melanie Eddy
Do not drop a package off here for FedEx, the male associate refused to provide a receipt and said I would receive a text message. After several hours, I still have not received the text.
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November 2022 by Desirae Fitzwater
The pharmacy is terrible. Hours are never correct, the drive thru window is never open. They go to lunch from 1:30-2 everyday; which is fine. But today I was standing at the window at 1:27, and they shut the window in my face. It’s always a frustrating experience trying to pick up refills from here.
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September 2022 by Google user
Horrible experience! We recently moved here and had our prescriptions transferred here. This was the 2nd time in a month that they messed up. My prescriptions were called in weeks ago so they should have realized they needed to order the medication. We were going out of town for Christmas and my medication was supposed to be ready on the 23. I called in the morning, but it wasn’t ready. I told the pharmacist Jason what medications I needed. He said he would start working on them and I could pick up anytime. Because of our conversation I figured everything was fine. I called the pharmacy around 5 and the recording said I had 2 prescriptions ready so a family member went to pick them up, however they only had one. My husband went back up very concerned because he knew I would get sick without this medication. Jason was very rude and said it would be in on Monday, making it seem like it was already ordered. He lied and said he texted me earlier, which he didn’t. Now my doctors office was closed for the holiday, until Monday. He did nothing to help, and my husband said he wasn’t even concerned about the situation. He said that the medication could not be transferred to another Walgreens and they couldn’t borrow from the other Walgreens which was close by. He should have notified my doctor immediately when he knew they didn’t have the medication because a doctor would have had to call it somewhere else. My husband was upset and told him we would not be using this Walgreens in the future. I went 5 days without my medication and got very ill. We couldn’t go out of town and I almost went to the ER. On Monday I called to see if the medication was in and Jason, the rude pharmacist said he canceled the order and didn’t even order it in. He said well your husband said you were going to change pharmacies so why should I order it if I don’t have anyone on it. He was so rude and cocky. It is not an uncommon medication and should be readily available. He didn’t order it out of spite! When I confronted him about saying he texted me on Thursday, which he didn’t. He said, no I didn’t call you because you checked the box not to save your number. Which I didn’t. I probably thought it said do you want to save this credit card on file or something. In any way he lied twice! A pharmacist takes an oath to help people. He didn’t want to be bothered and didn’t want to take that extra step to make sure I had my medication. I’m just disgusted by this whole situation. Do yourself a favor and get your medication somewhere else!!!!!
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March 2022 by Shawn F.
Inside, it's your typical Walgreens. I was here today not for anything from the store itself or to pick up a prescription at the pharmacy, but to get a Covid test in advance of some work on a film I'll be doing this weekend. Most of my Covid tests to date have been done at a drive through location in Covington or on the set or offices for other films, so I wasn't used to Walgreens' registration process, but it's pretty straightforward. Login to your account with the store, enter/confirm your personal information & some additional details, & choose a date & time. My appointment was supposed to be for a drive through test, so I was a little surprised to find on my arrival that their drive through was closed, with the gate pulled down, but there was a sign directing customers to a handful of curbside spots near the store's entrance. I pulled into one of those & as I was about to call the number on a sign to let them know I'd arrived for my (required) appointment, one of the pharmacy staff came outside to help someone else who was waiting. I appreciated that she checked with me & asked if I was there for a test as well, saving me the need to call. This isn't my closest Walgreens, but it's as good as any other.
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March 2022 by Noelle Bales
Location was stocked well and they had a very friendly staff. 24 hour service that was convenient to get to.
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January 2022 by Beth Combs
Horrible experience! We recently moved here and had our prescriptions transferred here. This was the 2nd time in a month that they messed up. My prescriptions were called in weeks ago so they should have realized they needed to order the medication. We were going out of town for Christmas and my medication was supposed to be ready on the 23. I called in the morning, but it wasn’t ready. I told the pharmacist Jason what medications I needed. He said he would start working on them and I could pick up anytime. Because of our conversation I figured everything was fine. I called the pharmacy around 5 and the recording said I had 2 prescriptions ready so a family member went to pick them up, however they only had one. My husband went back up very concerned because he knew I would get sick without this medication. Jason was very rude and said it would be in on Monday, making it seem like it was already ordered. He lied and said he texted me earlier, which he didn’t. Now my doctors office was closed for the holiday, until Monday. He did nothing to help, and my husband said he wasn’t even concerned about the situation. He said that the medication could not be transferred to another Walgreens and they couldn’t borrow from the other Walgreens which was close by. He should have notified my doctor immediately when he knew they didn’t have the medication because a doctor would have had to call it somewhere else. My husband was upset and told him we would not be using this Walgreens in the future. I went 5 days without my medication and got very ill. We couldn’t go out of town and I almost went to the ER. On Monday I called to see if the medication was in and Jason, the rude pharmacist said he canceled the order and didn’t even order it in. He said well your husband said you were going to change pharmacies so why should I order it if I don’t have anyone on it. He was so rude and cocky. It is not an uncommon medication and should be readily available. He didn’t order it out of spite! When I confronted him about saying he texted me on Thursday, which he didn’t. He said, no I didn’t call you because you checked the box not to save your number. Which I didn’t. I probably thought it said do you want to save this credit card on file or something. In any way he lied twice! A pharmacist takes an oath to help people. He didn’t want to be bothered and didn’t want to take that extra step to make sure I had my medication. I’m just disgusted by this whole situation. Do yourself a favor and get your medication somewhere else!!!!!
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May 2021 by Michelle McDaniel
They are always friendly and helpful
