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February 2024 by Deanna K.
This store is busy but clean and stocked well. The employees are very helpful. Parking space is ample and the pharmacy has improved over the past year.
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November 2023 by Fluffy Pancake
Kroger here I come amazing serive there I heard and seen.
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September 2023 by joe
the staff is excellent, but the building is soulless, plain warehouse building, sheet metal roof, concrete floors, shelves as far as the eye can see of different versions of the same product.unbelievable we allow this right across the street from a historic church. atleast there is an entrance at street level, but the huge parking lot doesn't belong in Covington
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August 2023 by Pat L
Drive-thru pharmacy is filled with incompetent people who can not handle the simple task of looking up a prescription.Wouldn't trust the frizzy-haired kid with glasses working there with my fries at McDonald's. I was directed to go around the block twice because neither he nor another employee could figure things out and there were other customers behind me.Even after telling him it was for Covid and it was just transferred to this store by Hailey at the Newport location, who assured me that the info was in the Walgreens computer system, neither were able to put two and two together and ignore the previous prescriptions from years ago to figure out what was needed. They acted like I should have known the exact name of the medicine. What am I, a doctor? It wasn't medicine for me so how should I know lol?The head pharmacist got involved and understood exactly what was needed and said to give him 5 minutes. So I came back around a third time. Frizzy-haired kid had a break down when I asked him why the head pharmacist was able to figure things out but he couldn't. He retreated to his safe space and the head pharmacist came out and took care of it.Bottomline? Go to Kroger.
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June 2023 by Ken Mulvey
This time, it was fairly quick at the pharmacy drive thru.
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March 2023 by Angel Qasem
Every time they deliver my medicine they lay it on the steps. I live in an almost bad neighborhood and they just leave narcotics sitting on a person front steps. Couldn't they at least put them on the porch or in the mailbox it's a big one.
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December 2022 by Bradley Dawes
Don't trust the prices they put on their shelves. Every time I go there, I think I'll pay one price, but then on the receipt it turns out it was a couple more dollars or so on some of the items I bought. By that time, I've already paid and I'm just like ok fine you ripped me off. Even though I used my card.I wouldn't be coming to Walgreens if it weren't the only place open on Christmas, I'll tell you that much. Always feel ripped off. Always. Every time.
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November 2022 by Nicholas Hawkins
The pharmacy is TERRIBLE. They have zero compassion for their clients. You wait in their long line because they’re understaffed just to be told to have a seat for twenty minutes just to be sent to the end of the long line again only to find out that they want to vastly overcharge for medication you weren’t prescribed.
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October 2022 by Erin Lightning
The pharmacy is TERRIBLE. They have zero compassion for their clients. You wait in their long line because they’re understaffed just to be told to have a seat for twenty minutes just to be sent to the end of the long line again only to find out that they want to vastly overcharge for medication you weren’t prescribed.
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September 2022 by Rhonda F
I called the store to inquire about the cost of an item I have a difficult time finding in any other stores. The woman placed me on hold then came back with the price. I thanked her and said I would be on my way to get it. However when I got there the cashier I was at was not the woman on the phone but she overheard me asking for the item and loudly said that they don't have any in stock. I explained that I had just called about them and she said yes, I only told you the price, not that we had any. Obviously she should have let me know as much when I said I would be there shortly.This location is closest to my home but I have had a few unnecessary instances such as this with unhelpful and/or rude associates so I think I'm just going to be driving to the Newport store from now on where I know I am respected and valued as a customer and as a person.
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September 2022 by Jeni Damon
This place is the worst pharmacy in Northern Kentucky. they will give you a time “only for you to show up and be told it’ll be an hour. The staff is short and rude because they’re understaffed and take it out on their customers. Not to mention the pharmacy techs will stand there and flirt with men for a half hour instead of doing their job. horrible experience
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July 2022 by Chester Todd
I stopped here because KROGER closed 15 minutes early. I found everything on my list in 10 minutes. Employees were very friendly and assisted me even though I came in 10 minutes to close.
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June 2022 by keith hicks
Don’t have your prescriptions filled here, the pharmacy is never open! Multiple times you can visit and they are temporarily closed. How are people supposed to get their prescriptions when they need them? All of my prescriptions will be transferred to a store that actually knows how to staff! Horrible place to have prescriptions filled!!! With the price of gas we should be given vouchers for the multiple wasted trips there. I will not waste my time anymore.
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April 2022 by RA Walton
Did not know the pharmacy was closed on Sunday. Bummer. Customer service personnel is very good.
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April 2022 by Doc Perry
Picked up a western union transfer wasn't much help from employees and the kiosks are outdated took me 30 minutes to fill out basic information