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November 2023 by Garrett Marker
I liked the excellent customer service by the friendly staff person and the quiet and new store with a good selection. I really disliked the pet pitbull laying in the corner staring at me unblinking the entire time I was in the store, which was quite uncomfortable. I suggest the owners do not bring their dog to work.
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July 2023 by kimberly west
Great place for eye exam and also they have a great variety of glasses to choose from.
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March 2023 by Caitlyn Cavanaugh
The staff was very friendly, and helpful during the exam process and helping me pick out frames!
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March 2023 by Corinne Miller
I was very happy to be welcomed by the two young women at the desk, the doctor was friendly, & the optician was so helpful in choosing my glasses. A pleasure to do business with everyone here!
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December 2022 by Christopher Ellis
This location is horrible. They don’t know how to answer the phones. I’ve left two voicemails to get my glasses fixed. The hours fluctuate so you never know when they’re opened. I wouldn’t recommend this location on my worst enemy. If I could give no stars I would.
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December 2022 by Gretta Ash
Staff and OD were very friendly, helpful and knowledgeable. Great experience!
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December 2022 by Catherine Smallwood
Staff was so helpful and professional!! They met all of our families needs!!!
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December 2022 by Kelly anderson
I had my exam at the beginning of November, I was fitted for glasses that day, and was told they would call me prior to sending in the order. It’s been over 2 months, and I can’t even get my call answered! All I want is the prescription, I’ll go where they actually want business. Save your time, frustration, and insurance benefit for a practice that can actually provide the services they advertise for.
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December 2022 by Anthony McMahan
Great experience! I was using up my flex spending account on prescription sunglasses. Marlee took the time to explain the benefits of polarized lenses. I use them constantly. Even while driving in poor weather. Very pleased with my purchase!
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December 2022 by Niesje Thompson BC gg
This team is amazing! Everyone is nice and inviting. Tyler and Francesca were great with helping my daughter get lenses and putting up with her indecisive six-year old mind. Thank you all!
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December 2022 by brandy L
I’m super impressed with the customer service here! I visited twice, once to pick glasses and next to pick them up. Both times were on my lunch break so I didn’t have much time. Josh helped me pick the perfect pair and was very efficient to keep the process moving so I was in and out in time!
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December 2022 by Patti Kunkel
It took me forever to get an apt because nobody ever answers the phone at this office. Ive sat on hold for over 30mins only to get hung up on. I finally got an apt and ordered glasses. The lenses they ordered be were the old type and the Bifocal line was extremely low, they had to re-order them in a new lens with a different bi-focal line. I have been trying to get back in there to order contact and have never been able to get a live person to talk with to schedule something. I will NOT return to the Crescent Springs, KY office, they are awful and nothing but trouble. I will order my own contact and seek another optical option.
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December 2022 by Keith Schneider
Joshua was awesome! I asked him to adjust a pair of glasses I had not even purchased from him and he took more time and care to get it right than where I had purchased them. Highly recommend him!
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May 2022 by Bailey D.
My fiancé and I have been visiting this Pearle Vision going on two years, and we can't say enough good things about our experience here!It's incredibly easy to make an appointment here ... I did everything online through their website. I found this location through my vision insurance provider, but you could definitely call and double check if they accept your insurance. I was able to make two appointments right around the same time, and neither me nor my fiancé had to spend much time waiting for the other person.Dr. Morgan is fantastic - she's extremely thorough, without making the appointment feel like it's dragging on. My fiancé usually has a question or two about why they're examining your eye in a certain way, and her explanations are clear and detailed. Joshua was also very helpful - he tightened my current frames, and helped us get through all of our pre-appointment paperwork in a quick 5-10 minutes. I've been to eye exams in the past where doctors and salespeople alike have pressured me to get contacts. I've tried contacts and they're just not for me ... so I truly appreciate that aside from one question on a form filled out right at the beginning, no one even mentioned getting me into contacts. Bonus - since we had our eyes dilated last year, we didn't have to go through that whole experience this time around. If you do need to get yours dilated, there's a Taco Bell nearby that's a perfect spot to chow down on chalupas while waiting for your eyes to adjust. We'll continue to return to this Pearle Vision as long as we're living in the area! Thank you to both Joshua and Dr. Morgan for making an eye exam a pleasant experience that we would highly recommend!
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December 2021 by Chelsie Dallas
I had the best eye exam at this location with Dr. Morgan. She was so attentive and took her time finding the exact RX I needed. The staff was extremely helpful and friendly. Would totally recommend this Pearle Vision location!
