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February 2024 by Donnie M.
The world needs more pet stores and alternatives to PetSmart but this ain't it. The store is quite large and spacious but the food selection is pretty poor compared to a lot of smaller stores, especially the cat section. Heck, even their Beechmont location has a better selection and that's store is tiny in comparison. The store is shockingly unorganized as well. At a glance it looked nice but try looking for specific things and you quickly realize how bad it is. The animal water receptacle in the parking lot looked like it hadn't been emptied in months. Restarting I had to stop by this leave again a week later and it still wasn't emptied. The ferrets water bottle was completely empty so I mentioned it to a cashier who tried to explain they had been too busy to check on the animals. It's already bad enough that all of those ferrets have to share one little bottle but then you have staff that don't make it a priority to ensure they have water.
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December 2023 by MIKE BAKER
Got the honor of transporting a rescue to meet her forever mom. We chose petco to do a meet and greet and allow her to get acquainted while doing some shopping. Great location and staff were so nice ?
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December 2023 by Kristina Lach
I always enjoy coming here. They have all kinds of small animals. Typically pretty knowledgeable about care and enclosure needs. Gotta watch the poor fancy bettas (fighting fish) all in all not a bad place great clearance
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October 2023 by BitchyFont Girl
With no customers in the store and staff at the front desk, no greeted me or asked if I needed help. Walked around not finding what I needed or a person to help. I searched on Amazon and ordered in the store. There is a reason brick and mortar stores are not worth your time. Thanks for the reinforcement Petco!
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October 2023 by M K
Great variety of high quality goods for your fur babies. The harnesses and leashes are made well, and I love the treat and toy selection.
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September 2023 by Ireland Mulcahy
Rudest veterinarians I've ever come in contact with. Main vet told me to stop asking questions ABOUT MY PET so she could write notes which is fine? But she was extremely rude as in "can you just wait a minute. I'm just trying to get these notes done and I'm not even halfway though" with a straight face. They rushed me out of the room WHILE I WAS WAITING FOR THE BILL because they kept saying they really had to move onto the next client and i kept saying "that's fine. I just need the bill" and they all ignored me without any guidance on how I would be receiving the bill since they would not look at me Not one of them opened the door so I could carry my pet out of the room. They all had their backs to me. From my experiences I've never had to walk myself out of a room in a doctors office in silence. Such awful professionalism. I would ask questions about my cat and it was just rude, dismissive behavior. Only reason I'm giving 1 star is because my pet got her vaccines but I'm not coming back simply due to awful awful professionalism and work demeanor. Embarrassing.
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September 2023 by patti smith
Bought a harness for our puppy online. Went to pick it up and it was entirely too small. I needed it quickly and did not have time to wait on a delivery. The website did not include any measurements, and indicated they had a very limited supply in the store. I chose this harness as it was the only one that was offered for pick up. After seeing it and realizing it was too small, the clerk took us back and showed us a large variety of harness they had in stock, AT THE STORE. Picked out another harness, also a small. Went to exchange it and found out that the harness we paid over $15 was on actually on clearance for $4. She gave me credit for what I paid originally, and I paid another $15 for the second harness. Website is very deceitful, and with the exception of the girl who checked us out, the staff is beyond being pleasant. During our previous visit, the floors were literally covered in trails of urine, and they even offered to sell me a bag for my purchase. I declined. 2 for 2. Way to go Petco!
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September 2023 by Kelly Richardson
Very helpful and has the brand I was looking for. You can order online and pick up in store, same day. Only a 9 because they don't have the Stella and Chewys. Stella Stews
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August 2023 by kaitlyn payne
Incredibly kind and helpful staff from the neighborhood. I’ve been shopping here (and before this location I shopped at the old shopping center location or Fort Wright when they still existed) for a really long time. They’ve always had a good selection and consistent inventory. I’m so glad that they support Stray Animal Adoption Program by hosting adoption events! It’s overall a really good store.
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August 2023 by Dolores Remley
I was looking for assistance with puppy training supplies. Initially, I called Petco because of their advertisement. They were very helpful in holding certain items for me until I could get to the store. Once there, the store employee was able to advise me as to proper usage of a training device. This information led to a conversation with the resident puppy trainer, Meagan, who was especially kind in offering puppy training tips . She talked to us for at least a half an hour giving us wonderful suggestions. With this unexpected reception from store personnel, we decided to sign up for puppy training classes. It has been a tremendous teaching tool to assist us with giving our new puppy the advantage of becoming a well trained canine.
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July 2023 by Paw Sung
DON’T EVER take your dog to get groomed here! MADISON does it however she wants, she doesn’t listen to anything we tell her to do. She always shaved it my poor puppy, even when I asked for a little haircut. She makes me furious. When she shaved, she literally shaved everything, and she just says it will grow back. I booked with someone else and Madison was the one doing it. How’s that possible? I’m very disappointed.
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July 2023 by Stella Sung
I came here all the time, my puppy got groomed here 3 times and I’m never ever letting my puppy groomed here again. his first time grooming, they cut so many hair that I didn’t asked for and I was upset but they told me it will grow back in no time. 2nd time, a girl name Madison cut my fur baby’s hair and I explain to her to only cut around his paws, face and that’s it. She pretend to listen and basically shaved him however she wants. When I went to pick him up, he looked like a whole new different dog, I was mad. She made an excuse saying she had to do it, and she changed the price higher. 3rd time, I booked with someone else, not her! And somehow she’s the one cutting his hair once again. This time she freaking shaved it all off. Like SHAVED it all off. I told her to cut off the tangled part ONLY. I told her don’t shave him and this girl literally shaved it all off. When they texted me saying he was ready to be picked up, she came out first and made me pay first, I was confused, the price was $65 and somehow she charged me $89 I asked her why it was so much, she said because of madding feeds I didn’t understand what that was and she said it’s just for how long she took to cut his hair, so I payed. When she handed me my baby, I was furious. I’m wanted to cry. I clearly explained How I want it cut and she just do it however she wants? I don’t understand? She basically made him bald. I know she felt guilty for what tf she did because she was scared of my reaction when she handed me my baby. I never ever complain about stuff like this but I’m so mad. Why did I pay for something that I didn’t asked for? What was the point of me telling her how I wnat it cut if she’s gonna do it how she want? I only asked for cutting and bathing and teeth brushing which was $65 and whenever Madison do it, she always charged $89 ALWAYS! Never ever coming here again.
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July 2023 by Tiffany Ibarra
Booked my dog for a bath and hair cut which should have included nail trimming and ear cleaning along with bath and hair cut. After tip I paid $149 only to get him home and realize the only thing done was a hair cut. He was clearly not bathed, nails and ears weren’t touched. Staff was rude. No one helped me for pick up for 25 minutes. Will not be returning.
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June 2023 by Jared Combs
My dogs love to come here and pick out toys and treats.
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June 2023 by David Emmett
Had aa grat selection of fish items.