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“Brandy has great customer service. She greeted us and answered all questions and concerns we had. She delineated all of our payment options properly as well as insurance coverage. She has great energy considering it was early morning service. We appreciate her and her services.”
“Clean, convenient, safe and reliable! I absolutely love this location! I reserve my unit online and when I got there it was already cleaned out and my lock with key was inside waiting for me! The 5 X 5 was exactly what I needed . The store manager Robert is extremely knowledgeable and helpful and made me feel welcomed and reassured me that he runs a well maintained and safe location for all his customers and our belongings. I look forward to doing business with him.”
“Melanie in the Hebron location was very helpful an the pricing was very affordable an it's also really clean.. I'd advise anyone to use their storage unit before going anywhere else..”
“The space is very clean and well maintained. They are pretty quick to respond to questions or issues if needed. Convenient location…the cost does reflect that…but it’s very easy to get in and out of whenever needed. They do a good job.”
“This is hands down the nicest storage facility I’ve ever been to. Talk about clean, it’s tip top. Not only that, Stacey and Mark were super friendly and accommodating and they made my U-Haul rental a breeze. Highly recommend.”
“As a customer, my experience with CubeSmart was a great exchange, I was especially impressed and pleased with Ms. Chase as my representative,...sincerely Joe Billingsley.”
“Thank you so much, James, for all of your help. He went above and beyond to assist me and made the entire process smooth and stress-free. His professionalism, patience, and dedication to providing excellent customer service truly stood out. I highly recommend Extra Space Storage, especially if you have the opportunity to work with James. Thank you again for such a positive experience!”
“We stopped by this facility on a whim after having second thoughts about another company that was actually in a better location for our needs. There was no comparison to the customer service we received from Devon, the on-site GM, as he showed us the actual unit (12W x 35L x 10H) we'd be renting and patiently answered our questions. The quality of the storage space was 10x better and has great lighting as well.”
“The on site manager is absolutely amazing she made accommodations for me in every possible way she even allowed me to test fit the vehicle I was storing and made sure that it fit in the unit I was looking at honest to god if you need a place to store anything and everything this is the place to go for sure”
“These guys are awesome and consistent. No matter which employee that one communicates with one receives the same level of customer service. I have been with Extra Space for three years. I was with another business several years ago so I am familiar with customer service from Extra Space competitors.”
“We were here for 3 years and they were absolutely wonderful. Only one minor rate increase that entire time. Staff was very helpful and willing to jump in with any issues we had. Would absolutely recommend them to anyone! We’re honestly sad to be moving and leaving them.”
9AM - 5:30PM
6128 Harrison Avenue, Cincinnati
Self Storage
“The BEST storage facility on the West side! The facility is clean, organized, maintained, and well lit. The staff is super friendly and helpful. This is by far the best storage facility I have ever used! Highly recommend!”
9AM - 6PM
206 Vine St, Wilder
Self Storage
“Was a customer for a long long time. Happy to say that I was finally able to empty it out. Loretta and Adriana are great and worked with us over the years when we were late and have given excellent service over the years.”
9AM - 1PM 2 - 5:30PM
4280 Delhi Rd, Cincinnati
Self Storage
“Super awesome people to work with Very respectful very helpful very clean facilities. I use bearcat storage for more than 10 years. I’ll never store my Stuff anywhere else”
9AM - 1PM 2 - 5:30PM
5291 Delhi Rd, Cincinnati
Self Storage
“Stacy was very cordial and helpful in getting us squared away to start out with a rental unit. Calm, relaxing, and friendly atmosphere. Very pleasant experience overall.”
“I want to shout out the GM Markeith!! I came to the location a few minutes after closing and he still accommodated me! Very attentive and patient! Completely went out his way for me! I really appreciate his help!”
“Very clean and very well maintained. Allison and Lilly are fantastic they are extremely nice, very helpful, and very knowledgeable about the units and make the sign up and move in process quick and easy. This is a great place to get a storage unit.”
“The process to get the unit was quick and relatively. John was very nice and personable. No issues on the customer service aspect of my experience!
A word of caution though, the prices or sales on the units vary by day (at least they did for me), and luckily I was able to get my unit for $62 for 4 months, if paid upfront. Not bad! But then came the extra fees... They charge you a monthly insurance fee (based off of value of items stored), which bumped me up to around $80 a month, plus I had to purchase a lock, plus taxes and an admin fee. Costed a little over $400 for 4 months, which was not what I was expecting. I understand the need for some of these fees, but some things seem a little expensive. My renter's insurance covers everything for a lot less. They also said that I should expect it to jump to the full market price in February, which is around $150, plus the insurance & taxes. Hopefully they'll offer a discount when I renew, because that is NOT possible for me at this point, and will have to find another option.
Otherwise, the value of the promotion is decent, so we'll see how well they keep things up after February.”
“I love my store manager. He is sensitive to people and stern when he sees some things attempting to fall out of order. The store is clean which I love. Couldn't ask for anyone better”
“I rarely leave reviews but when asked to rate my experience today I was more than happy to do so. I came in to the office in Latonia, Ky today to get some information about renting one or more storage units for our business. Had planned to visit more than one business to compare prices and services. But after my experience today with Brandon, the store manager, I know this will definitely be my storage business of choice. Brandon was not like a salesman looking to make a buck, he educated me far beyond what I was expecting. He took time to show me 3 different size options, explaining the pros and cons of each, and fully explained pricing options, and I truly felt he was helping me find exactly what i needed. After speaking with my team, we will be doing business here. Brandon is a very personable and engaging person. I will enjoy doing business here.”
“Once again Store Space is thoughtful and communicative. After an air conditioning leak near my son's college storage unit, a member of their team called me right away and made me aware of the situation. Requested permission to ensure everything was OK in our space (we live 3 hours away). All is well, but I really appreciated the care and professionalism. Thank you - again!”
“Cardinal storage is very friendly, and efficient. Their storage units are very affordable and secure. You’re not locked into a lease or anything I would definitely recommend you going to check them out if you need a place to store your belongings”
“EZ Storage has been wonderful. The front office is always willing to help and available often. A lot more often than other storage facilities. You can’t beat the prices either. I honestly wouldn’t want my belongings anywhere else.”
9AM - 1PM 2 - 5:30PM
5805 Kingsgate Drive, Burlington
Self Storage
“Bearcat Storage in Burlington, Kentucky has been amazing! I have earned the right to say that because I have stored things in other facilities for two decades. In comparison to other facilities I have stored my possessions with, Bearcat Storage has been great so far! I have not been with them long enough to assert them to the #1 spot yet but they are certainly on the path to greatness and will very likely rise to the top! Definitely great so far!!!”
7AM - 4PM
2200 Gateway Boulevard, Hebron
Self Storage
“Nice place my appointment was 3 pm and I got there 11:am they give me dock 25 slide tandem with in 20 min done I left 12:00pm nice service hope I will see you next time”
“The staff is real friendly. I actually left my door open 1 day, thought I locked it, but I didn't latch it and he called me immediately when he seen it. And I have a bunch of valuables in there, so I'm very pleased with the prices as well.”
“Jason was very friendly and helpful in the office. He showed me several different services available online! It’s very convenient to be able to pay and even rent a new unit without even having to drive to the office at all! Would give 10 stars if possible!!!”
“Great Customer Service. James reached out and checked on my “move in” and made sure everything met expectations. I trailer a 24’ enclosed and the lot has plenty of room to maneuver and move around. Great promotional price!”
“Have been renting here for a month now. Luis helped me get started when I stopped in the office. Super friendly, chill dude, helped make sign up easy to understand and stress free. Definitely give him a shout if you’re looking to store your items in the Florence/ Burlington area!”
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“It is always clean. The staff are outstanding. I've been using them to rent u hauls from time to time and storage. Always upfront and honest. They don't treat you like a piece of income.”