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December 2023 by Eileen B.
I would like to give this a 4 stars but very low inventory on Christmas trees and waiting to get our tree wrapped and it never happened. They do have lots of Christmas lights and decorations and whatever hardware needs you have
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November 2023 by Stacey S.
I would not recommend using this store for deliveries.We had a contractor install a patio. The pavers and setting gravel was delivered from this store. After the installation there were about 20-30 leftover bags, 50lbs. each. We were told by Home Depot that someone from the store would come to re-wrap the skids so a delivery driver could pick them up and return to the store for a refund.It took 3 1/2 weeks. The store manager eventually told me that I had to load 20-30 50 lb. bags into my car and make multiple trips before our contractor could get his refund. We called the Glenway store for help and they got it done.The unopened, unused product was picked up but the Crestview store refused to issue a refund for the returned product until myself and the contractor made multiple complaints. The manager that we spoke to at Crestview was rude and gave us information that other Home Depot stores said was false. All the while he was throwing the drivers who kept coming out to try to pick up the skids under the bus. Terrible service from this manager.
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October 2023 by KB 633
I don’t know why the reviews are so low. I have had nothing but good experiences, renting, bigger tools that I needed from Home Depot, Crescent Springs.
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September 2023 by Shawna S.
Poor communication, delivery is a joke-customer service is of no help. We're just attempting to have a kitchen and bath installed, and no one talks to each other. I wish we'd listened to others, and not let the sales draw us in. It's been a nightmare. Go elsewhere for remodels. Contracting out is their biggest downfall.
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December 2022 by Liz F.
We always have great service at this Home Depot location and are happy to have it close to home! The store has also donated twice to a local charity I work with, and we have appreciated the support.
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May 2022 by Willam Barno
I have been waiting for a ryobi finish nailer for nearly 4 months. It " shipped from ryobi" roughly 3 weeks ago and everytime I checking on it I get "Jim, our technician has left for the day but he will call you when it's ready" next time I'll just buy a new nailer and return it when I'm done with it. I have a project at home that has been on hold for months because of this unorganized mess.
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December 2021 by Harry L.
Lack of employees on the sales floor during peak sales hours and check lanes open when needed. Really poor customer service after the sale
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December 2021 by Laura S.
I was expecting my refrigerator to be delivered today. I purchased it in September. I live in an apartment. The delivery guy called to say he was here and I unlocked the door with the remote. The driver then took off. I contacted the delivery depot in Hamilton and they told me I had to talk to the manager at Crescent Springs. I talked to several people who tried to be helpful until I was connected to Mia in appliances. Mia couldn't have made it more clear that she didn't give a damn. Whatever I said she just kept repeating that they would reschedule my delivery for Friday. She is an abysmal employee and I will never use Home Depot again because of her.
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May 2021 by Tyler M.
Hi I'm Tyler and I have a problem. I decided that I needed to fuel a plant addiction even more by popping by the garden center this week. On a Wednesday evening the store was moderately busy, but most people seemed to be wearing masks. The plants in the garden section looked mostly healthy. It does feel like staff could take just a little more time tending to the plants (pulling dead leaves, etc.). There were plenty of staff also working the registers outside which was nice since I didn't need to go inside. I've come to enjoy trips to Home Depot way more than I ever thought I would, it's always fun to find something to help with a new project. On this occasion, I even needed help finding something. The gentleman who helped me quickly rattled off the aisle number without missing a beat. I'll definitely be back soon, I'm sure!
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December 2020 by Mandy M.
Whoever helped me at the key making station (around 2:45pm 12/18/2020) needs to get taken off the floor where they don't have to deal with female customers or customers in general. The minute I walked into the store this older gentleman was rude to me from the get go! I walked in to make key copies & The guy just stares at me the whole time when I was picking out keys that I needed to make. I didn't realize that employees were the only ones that were allowed to use the key maker (I didn't see the "employees only" sign on the machine I was just trying to get in and out) so Then when I asked him if he could help me he gave me an attitude the entire time because I couldn't figure out how to do it and he says "I GUESS I can help you but it says employee right there" and I said "oh I didn't see that I'm sorry! And he says, "You're not sorry, you just didn't see it" and after that basically implied that I was d**** He was awful to deal with and I was 5 seconds away from just leaving what keys he had made for me and not paying for them and just going to Lowe's. I didn't do anything to deserve the attitude he was giving me and I rarely complain nor do I ever go to Home Depot unless it's to get keys made. Eventually I got fed up and started getting snarky with him, because he says, "I guess it's easy to get these keys mixed up" talking about me apparently giving him the wrong key to make (which I didn't) and I said, "No, not really I have them marked for this reason" he just huffs and puffs with a "Yeah ok" ... at the end of this shitty interaction I still said thank you and went to check out. I'm sure he wouldn't have acted this way towards me if my husband was with me. I didn't get a name because I was too focused on getting out of there but my friend works at this location and said his name might be David. But looks like he's the supervisor, so someone needs to demote him or atleast keep him away from female customers because he's an a** and thinks he's King of Home Depot! This is one of those times where you just had to be there to witness the interaction to understand my review, otherwise this review just looks like I'm one of those Whiny reviewers. Anyways, I'm sticking with Lowe's
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October 2020 by Kevin E.
Very clean and organized location. Home Depot respects veterans and gives a discount with an ID, and even has designated parking spaces in the front. Every single visit I've made to this location, at least one employee, sometimes more has asked me if I need assistance.
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September 2020 by Chris B.
Standard Home Depot which in all of our experiences has had sufficient and organized inventory. Store overall is clean and adequately staffed. A good portion of the employees seem to be high school or college students in the area, which is positive as the staff are generally energized and willing to help. Location is favorable as well with good hours even during the week, although an extra hour would make it ideal. Biggest negative in our experience would be dealing with management/customer service. We had an issue during the delivery & installation of a fridge. When working with one of the managers on a resolution (who I believe was named Ant), he was consistently unhelpful and rude throughout the process, and ultimately ended up blowing us off-saying that if we left a number that he would call which he never did. Will be back to the store in the future but recommend avoiding delivery and especially installation service offerings if possible. Also, worth avoiding Ant and any other management team members if possible-best to get in, get your items, and move along.
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August 2020 by Josh S.
The last two times I have gone in, at least 5 customers were walking around without a mask and two employees had their masks not covering their noses. Will never shop here again.
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July 2020 by Brie Evans
They don’t disclose to their employees when a coworker tests positive for COVID-19, and they definitely don’t do any cleaning for it either which means countless people are potentially getting infected. You should be ashamed of yourselves!!!
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July 2020 by Dawn B.
Two words, tool rental. This location has it and it's the only reason my husband and I come here. The customer service has been awesome whenever we've had to rent a large tool like a cement mixer or garden tiller. The selection is okay. It seems like the garden tool and the paint supply sections are a bit subpar. Along with their garden center; not much to offer there. But it could be that I'm not used to this particular store.Prices are fair and sometimes a little cheaper on certain things than other stores.
