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February 2024 by Skyy M
Ben and Steve were a big help in getting my faulty sim card replaced. Despite walking in with a few people in line. Steve took a second to walk over and great me. Him and Ben freed up about the same time and tag teamed getting my intermittent loss of data figured out. They both agreed my sim card was on its way out. They got me swapped to a ESIM and I was back on the road. If it was not for the line of people I would have been out the door in under 10 minutes.
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January 2024 by Sarah Fitch
Do not purchase anything from this store. This is a franchise store. You will not be able to return anything. The customer service is horrible.
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November 2023 by Jacob Dau
If you buy a phone from here, expect non stop garbage promotional texts.
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November 2023 by Connie Flynn
Camy was very good. Jake was her trainer & extremely helpful & knowledgeable. Thank you!
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October 2023 by Rich Strassburger
The staff at the store were very friendly and helpful. They set up my new phone and transferred everything from my old phone.
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September 2023 by Tom Schulte
Great service, quick setup and full disclosure of charges.
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August 2023 by Suzi Richey
I had a great experience today at Verizon. Steve H got me all the way together. I got the 14 promax and the Apple Watch. He was super patient with me and went out of his way to call customer service, and everything to get everything situated when we were having a couple issues. He resolved it quickly, and I left happy. Thank you so much!! he was a great sales person, easy to talk to and had a positive attitude. I love my new phone!?
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August 2023 by Sean Masters
Great store will do all my shopping here from now on.
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July 2023 by Penny Hatter
I recently needed to purchase a new phone and switch my old phone to my husband's mobile cell number. Jake at the Crescent Springs, KY store took care of everything that I needed done and answered many questions that I had. I am not really up on all of the numerous and new functions these phones have and Jake was very patient and helpful in explaining everything.
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July 2023 by david oak
Great service. Very friendly. V knowledgeable. Fast phone conversion & startup
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June 2023 by Elizabeth Herold
Thanks Jake for helping me so patiently
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March 2023 by Heddly Helmer
My sales person Erin was a delight to work with on upgrading my phone she went out of her way to guide me through the process.
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March 2023 by Laura Mitchell
Jake S. was wonderful!!! As well as Erin K. They deserve a pay increase!!! Jake is an asset to Verizon
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March 2023 by Melanie Shipe
Great service!!! Erin is very knowledgeable and friendly
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January 2023 by Shawn Knight
My service didn't work at first, just had to reset phone. Great service though, she worked past closing to help me
