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September 2023 by sdanielKY
User error! I had my outfit shipped to the wrong store! Without hesitation the Crestview Hills staff called the store it was at and offered to just have it shipped to my house! What a perfect customer experience! This is why I will continue to come back again and again. Thank you!!
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December 2022 by Ashley Montgomery
Matt provided absolutely amazing customer service. He went above and beyond to make sure my items were ordered and shipped properly. I cannot thank him enough for his helpfulness!
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September 2022 by Star Staubach
Friendly staff AND I scored some awesome end of season sales!
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June 2022 by Ryan Rasch
Nice store and friendly staff. ?
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June 2022 by danny Wilson
Shop big time
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April 2022 by Megan Wesdorp
I love this store. I visited last month to shop for an outfit for a speech that I was giving at a work function. Heather helped me. Then today, over a month later, I walk in the store and she immediately sees me and asks how my speech went. I was so impressed that she remembered! Great customer service!
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January 2022 by Jordan Yoshimine
This "outlet" store is at Crestview Hills Towne Center. All their clothes have the JCrew label, but with 2 small diamonds below indicating a factory/outlet store item. I would say it's just like Gap is to Banana Republic as far as quality goes. Prices are definitely cheaper than a normal JCrew. Selection of items seems a bit more limited. Still found some items I liked, especially pants and jeans.
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July 2021 by Shawn F.
Hit up the mall & decided to visit this J. Crew Factory location before grabbing some lunch on the way home. I don't shop here that often, because they rarely have things in my size, but years ago, I'd purchased a black watch plaid duffle coat that's still one of my favorites ever, so I still give them a look when I can. On impulse, perhaps inspired by my recent visit with family on Cape Cod, I bought an assortment of boxers & socks featuring things like lighthouses & sharks. The woman at the counter was welcoming & helpful, so much so that I gave her my phone number. Well, unfortunately not her, but the store, so I'll be getting annoying messages about sales & stuff until I get around to canceling again.
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November 2019 by Darrel Gardner
Great place
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August 2019 by Lady Lumps
Very clean and organized, staff is helpful and friendly. They have a lot of sales and quality clothes
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May 2019 by Jose Antonio Hernandez Soto
Great place and customer service.
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December 2018 by Lisa Ulrich
Amanda just helped me pick out darling outfits for the girls on my list!! They are going to love them! Thanks Amanda!
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September 2018 by Bill Smith
Very nice store, we have shopped there before.
