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February 2024 by Rodney D Bell
Consistently of the outstanding customer and a sincere concern to resolve my issue. I inquired about a new product line that dovetailed with my finances. I found the customer service and the products offered to be exceptional. Personal, informative, and knowledgeable staff. I live in Anderson Township Ohio. Why, would I continue to drive to the US Bank Crestview Hills Kentucky location; a twenty-some mile drive? Simple answer, I've been with this branch for over twenty-five years. Using a Kentucky analogy, when you ride a good horse continue to ride it, why change in the middle of the stream?Keep up the strong work.Master Chief
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February 2022 by Jake Secter
Great employees every single visit to this branch!
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August 2021 by Alex Bishop
The manager was extremely rude and unhelpful. After getting started on a relatively easy banking task, a teller asked her manager to help out because of a computer issue. The manager approached and told us that she had a virtual meeting to go to and could not help us. She told us to make an appointment for another time. When we asked if there was another location that could help us, she said “no” without offering any solution other than making an appointment for a week later. I left wishing I could pull all my money out of US bank. Avoid this location.
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April 2021 by Jim Kramer
Manager is rude. Doesn’t have time to help out and pushes everything off and doesn’t return calls. The tellers are nice.
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April 2021 by brandon mitchell
Branch is clueless.. manager doesn’t know what’s going on. Do your banking elsewhere. Horrible customer service
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August 2020 by Sarah Williams-Bryant
The people are nice but this branch never opens on time. Sign says 9:00 but it will wait until people are aggravated to open.
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October 2019 by MARY H.
Worst US Bank in the area! The tellers are not sufficiently trained - I have an older account and the tellers at this branch cannot find my account- ridiculous- a total waste of time - it took 10 MINUTES for them to wait on two cars - this long time customer is FED UP! Sounds like they need to clean house and get some employees who can do the job -the CONSTANT teller turnover should not become a problem for the customer!
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November 2018 by Evan Hollan
This is my home branch. Great customer service everytime
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January 2017 by Rachel Kirkwood
Nice people. Quick service.
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June 2016 by Tay Burk
I love this location. The ladies are very sweet and make everyone feel welcome and respected. They are always smiling and happy. They never rush you. Its very refreshing to see people actually enjoying their job and being friendly. These days everyone is always rushed with an attitude on their face, rarely do they even say "Have a nice day" anymore. Thanks ladies, keep up the good work!
