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September 2023 by austin lowe
Money bags
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July 2023 by Michael Hamilton
Great staff, had issues with my phone and they helped me get it resolved very quickly and I was out the door in no time at all!
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May 2023 by Jeni Flynn
I had a very disappointing experience with Russell cellular Verizon today. Eddie did everything he could to help me get a gizmo watch on time for my child’s birthday. The watches shipped to the store on time but yet there was an issue with price matching what was on the app. I chose in store pick up and went through the entire purchase on the app only to have Verizon cancel my order. After 3 trips to the store I was left with no gizmo for my child’s birthday. Verizon might be the only company I know that doesn’t price match. I have been with Verizon over 20 years, this is unacceptable. Makes me want to look elsewhere.
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March 2023 by pete horn
Eddie is the best! Took the time to answer all questions and get us set up with new service!
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December 2022 by Helen Whitley
If you are looking for Verizon devices or service this is the best place. Excellent customer service, friendly and extremely knowledgeable. Thank you Eddie.
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December 2022 by Bri Kelly
Never answers the phone. Terrible customer service eddy was great but can never get an answer.
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July 2022 by Ken Sharp
We worked with Chuck getting new company phones. I have changed providers many times over the years, and this was by far the easiest, most efficient, and most accurate switchover yet. Chuck handled everything with professionalism and patience. All phones are up and running, everyone is happy. Looking forward to being back on Verizon and THANKS Chuck for a great start.
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May 2022 by Tom Shirley
We bought a prepaid phone from this business. The phone would not hold a charge. The attendant, Michael insisted that he could not give a return without a manger present. We returned to the store six times. Michael was now able to call a corporate number after refusing to do so the previous 5 times. Of course, at this point it was too late to get a refund. Corporate refused. However, the only reason we had been unable to return it previously was due to his inept, discourteous and rude mishandling of his customer. He is a liar and lacks even fundamental people skills. We have spent more than $400 on this phone and been unable to make more than a few calls before the brand new phone stopped holding a charge. The manager, Leonard has been unreachable from the beginning after having wasted several hours of our time convincing us to buy a phone we did not want because they repeatedly promised us our preferred phone for nearly 5 months. Our experience has been horrible! Corporate has been equally unwilling to correct the issue caused by their disgusting employees and policies. DO NOT SHOP HERE! DO NOT WASTE YOUR ENERGY, TIME AND MINEY! THIS PLACE IS STAFFED BY CROOKED LIARS. MICHAEL IS THE WORST. RUN AWAY!
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May 2022 by Sharyn Hoffman
I have used this location for all my Verizon phone needs since 2016. I got my last 2 phones there. My latest visit netted me a new Samsung 21 phone that stays in my budget. Without the knowledgeable staff here I would not have this beautiful and state of the art phone. You can't beat this place.
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February 2022 by Sams Laura
Eric, at Verizon in Crestview Hills, KY, did an excellent job helping me to select a phone, installing accessories, and explaining the service, and costs. He was funny and patient with this technophobe. His supervisor was also great at his job. Overall, I was very pleased with the outstanding service.
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January 2022 by Rob Mathews
Chuck was awesome! He was very helpful and very knowledgeable throughout the whole process. Highly recommend going to see him.
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December 2021 by Cheryl Hussey
I worked with Chuck at Russell Cellular, Verizon’s authorized seller. Picked up new iPhone and had information transferred. Despite no other employees and working alone during this busy time, Chuck was enthusiastic and efficient as well as extremely knowledgeable. Love the new phone. I’ll continue shopping here!
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December 2021 by Alexa Santamaria
Chuck was so helpful and kind from day one. He answered all of my questions and was so helpful in the set up process.
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December 2021 by Millie Woolwine
Excellent experience. Quick and easy and everything was done for me professionally!
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October 2021 by Leslie Harrison
Chuck was so amazing. My husband and I came in to get a new phone plan and buy some new phones and he was so helpful, personable, and patient with us every step of the way. He got us a new plan set up, new phones, and even went as far as putting on our new screen protectors and cases for us. We couldn’t have asked for a better associate to have helped us today and couldn’t recommend him enough more. Thank you again so much Chuck!
