Chase Bank is noted for its friendly, helpful, and professional staff who provide smooth, quick, and top-notch service. Customers describe the experience as great, with employees being beyond helpful and willing to go above and beyond. The bank also offers really great features and conveniences, like ATMs that allow for cash deposits and instant check cashing. However, some find the branch hours inconvenient and the appointment process a hassle, citing a lack of flexibility and the need to schedule rather than walk in. Some customers report not receiving proper info at the bank and having to call customer service instead. There are also suggestions for improvements like adding a drive-through and opening branches in more locations. Overall, it is considered a solid bank with very kind people.
I actually really like banking with chase, but the biggest setback is this ATM at the Crestwood branch is ALWAYS down. Y’all really need to replace it.
June 2025
Had an appointment with Mrs.Lund we arrived super early and she seated us the second she was done with her previous clients!! she was beyond helpful and friendly she answered all of our questions and explained everything so clearly, I 100% recommend this branch and I’m beyond thankful for everything she helped us with!!
April 2025
Loved the experience. Everyone was so helpful. I had the pleasure of being assisted by Anna at the bank of Chase and wow, she is incredibly professional and efficient. She made my entire banking experience not only smooth but also quick. Thanks for the top-notch service, Anna.
