-
February 2024 by Faith Lentini
I CANNOT recommend Crestwood Animal Hospital enough. I took my 3 year old pup to them for physical rehab and they were the kindest and most caring people. Going there became part of our day 2x a week for 2 months. He loved his techs and I can’t thank them enough for the love they gave us both. Every staff member I encountered had a positive attitude and were so nice. The environment was very welcoming and friendly. I’m very pleased with our experience!
-
January 2024 by Sarah Kelly
I have been taking my pets here for a couple of years now- we have had a wonderful experience every time. Today we had to put down our dog and while it was one of the most difficult things that my husband and I had to do, the staff made the process go as smoothly as possible. They took the time to answer all of our questions and listen to our concerns. We will forever be greatful to Dr. Ty and Cassandra for all of their help and support. They have a wonderful group of people there and I completely trust them to take care of my pets.
-
January 2024 by Kristen Newton
I absolutely love this place. Every single time I've brought any of my pets, they take excellent care of them. I've had everything from check ups, emergencies, and even a pet euthanized here and they always treat me and my animals with the most respect and care possible. It's also where I was bringing my guinea pigs, and they even care for them too. I absolutely love all the vets here, the staff, everyone is always so nice and genuine. The wait isn't ever very long, they get stuff done in a timely manner. They are a little more pricey but I also can't even complain about that because you pay for the care you get. I don't want to take my animals anywhere else. I would highly suggest this clinic, I love them and will be using them forever.
-
January 2024 by Sharon Brumfield
Crestwood Animal Hospital used to be good. But for the last year they have been screwing up on my dogs prescriptions. They always try to blame it on chewy pharmacy. I believe them the first time however, it became very clear that it was their office messing things up. The doctor even wrote the wrong prescription and sent it to chewy and chewy called me to find out why the prescription had changed. Then it took almost 2 weeks for Crestwood to fix the problem. Then they wouldn’t send the prescription to chewy. They made me come up there pick up a prescription which once again they wrote wrong and I had to take it to an apothecary in Norton Commons and wait for over an hour to get it filled. All they had to do was call chewy like I ask them to. I will not be going back there ever again. Their prices are a lot higher than everyone else but I was still going however, messing up on my dogs Prescriptions is a definite no no. Not satisfied, I won’t be back.
-
January 2024 by Robin Ann
Very thorough and knowledgeable. Explained everything to me in detail and explained it to where I could understand. Very kind and caring and helpful. I love the staff and they are all so kind and caring. I will never stop going here. My pets are not happy with me right now but I know they have been through a very thorough examination and I’m thankful for that. ❤️
-
January 2024 by Aaron Unger
Crestwood Animal Hospital was the only veterinary service within a 250 mile radius that would work with me and help me get my dog the surgery he needed after he was hit by a car. It was definitely not about the money, it was about the well-being of the animal. I will always bring my animals here.
-
January 2024 by Kelly Norman
We had our cat to 2 other veterinary practices with no results. Crestwood Animal Hospital cured our baby after she had suffered with sinus infections for a year. We are very grateful!!
-
December 2023 by Kathryn Hubler
I drove here, from nicholasville because there was something wrong with my snake Nala. They were the ONLY ones willing to see her that day. He euthanized her so she wouldnt be in any pain. The Vet was amazing. No sugar coating, told me my snake was in fact dying, offered to do a blood test but told me it was my call. He also waived the exam costs. He was the sweetest in such a terrible time for me. I'll never forget how amazing the care we got here was.
-
December 2023 by Bella Kolcun
dr ty is an absolute angel. he always has your pets best interest in mind and is always willing to educate. hes been treating my dog for lymphoma and is very thorough and patient with her, i cannot say enough good things about him. the staff in the building is never bad but some do have communication issues internally with eachother somewhat often so i'd suggest being sure of your own pets plan and relaying that to whoever is seeing your furry patient!
-
December 2023 by Amy Parks
Absolutely care more about money than helping animals. Would not help my cat without charging me additional office visits even though the medicine they prescribed wasn't working. I was just trying to help a feral cat and had limited funds to do so. They would do nothing even though I spent $200 plus meds 3 weeks ago, plus I've been a client with my indoor pets for years. Client beware. They don't care about you or your pet at the front office. I will say the vet and tech that I had seen were very caring.
-
December 2023 by C. B.
I go to this place because they have vets who are knowledgeable with rabbits. But trying to get medication refilled seems like pulling teeth due to slow response time and mixups about the dosages. So frustrating to say the least.
-
November 2023 by Fernanda De Mello-Busch
Dr. Nick is very calm and gentle with my pets, and specially patient with my grumpy cat Hexie. The clinic is very cute and clean and I love that it has a separate waiting area for dogs and cats. The staff is very friendly and prices are fair! And best of all, it's only 5 minutes away!
-
October 2023 by Morgan Key
Finding an exotic animal vet close to where we live was impossible. We found Crestwood Animal Hospital online and saw the good reviews and decided it was worth the hour drive.We were originally extremely satisfied with the amount of caution and compassion that we received. However, when it came time for our follow up we knew we would be a little late due to traffic, so called to ensure it would not be an issue and we should continue on the way. We were told the 15 minute delay would not be of concern by a gentleman on the phone. Unfortunately when we got there the staff was adamant that it was a problem and we would have to be a work in which could result in a 2 hour wait time. It was very disappointing that we were not informed of this at the time of the call and were told there would not be an issue. While the communication between staff seems to need improvement, our pet is doing much better due to the medicine and changes the vet recommended.
-
September 2023 by Kelly Keemer
I've been taking my dog to Crestwood Animal Hospital since she was about 1 year old - she is 5 now. (We started in Pewee Valley but Crestwood was closer to home). They are great. Occasionally deal with long wait times but they do what they can and are always pleasant. They also have plenty of room (away from the busy road) to take the dogs out to sniff and go to the bathroom without much fuss.I've had great experiences with them from boarding and grooming (before they stopped offering it) to rehab after our dog had knee surgery. They are always helpful, kind, and treat my dog really well regardless of the fact that she's crazy-energetic. I did have a sour taste in my mouth re: Dr. Suddeth when he chose not to perform surgery on my dog almost 2 years ago because he felt I wasn't comfortable with him as the surgeon. I was SUPER angry at the time but in hindsight, he made the absolute right decision and we wound up going to a board certified surgeon in Louisville and everything went swimmingly and Crestwood Animal Hospital was there every step of the way for her rehab.They also are so good with reminders of vacinnations and providing just all around good care. Yesterday I took my girl in there for her annual wellness visit and to get some updated vaccines and we met Dr. Ty Gillenwaters for the first time and he was AMAZING. My dog who is energetic AF and overly exciteable just loved him. She sat for him, calmed for him, let him check her heartrate, everything. He was like the Brittany whisperer and I hope he never leaves Crestwood. And if he does, I'll follow him.
-
September 2023 by Dylan Gardner
Had a visit today with my dog Barkley. As we waited outside for my mom to come out an employee of the vet approached and said “Uh, can you get out of the way”. We were nowhere near her or the others she was helping to their car. When I stepped out of the way some she continued to stare at me making me uneasy and then told me “ I could go over there and motioned rudely with her hand. I politely complied and didn’t care to argue or confront this person with such a nasty attitude, who would make a customer feel like they are not welcome on the grounds practically. This is not a good way to talk to your customers. This isn’t the first time the Asian girl has been very rude to me or members of my family. She is hateful and rude and we couldn’t believe she wasn’t fired after the first go around when she argued with us and spoke rudely to us. She has a serious attitude problem. For the amount you pay to have your animals seen here it should be perfect but then they have people like this lady working. Makes us not want to come there anymore.
