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December 2023 by K Hilt
STAY AWAY FROM THIS PHARMACY! Their customer service is sub-par at best. They have one pharmacy tech who has worked there for several years who is kind and works to help her customers. Everyone else is rude and isn’t willing to help if you need it.Whatever you do, DO NOT attempt to have medications delivered from this pharmacy. The pharmacy hands off medication to a third party service and you will never receive your medication. Steer clear of this pharmacy if you can.
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December 2023 by chris s.
Went to buy Sudafed, the transaction went through the security check but then their cash register system failed!I could not buy Sudafed for another month!Not ever going back.
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October 2023 by Lailla Ahady
I am a Muslim woman for context. The Pharmacist (a man) asked where I'm from because my last name is very unique. I say I'm from the USA and so is my immediate family, but my grandparents were from Afghanistan. He says and I quote, "Do you know that guy... what is his name? I forget... al qida... Osama Bin Ladin! That's his name." I have NEVER been treated with such Islamaphobic language in my life, let alone in a professional setting. You do not get to act intolerant and ignorant to people just because you have internal bias towards a group of people. When I called the store, they would not release the man's name nor give me the corp. office number so no one was helpful to bring this man to justice. I will find the corp. number myself and see to it that this pharmacist never treats me, or any other person, like this again.
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August 2023 by jeffrey lemley
Very friendly staff and the lady at the register today was overly helpful and much appreciated for her eagerness to assist! Very pleasant shopping experience and very clean store
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June 2023 by Timothy Harris
Never once since I have been going there have I ever had a problem with any of them.Just be patient there great people.Thanks
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June 2023 by Brendan Bonner
The pharmacy for the store is the worst. They continuously to not have my medicine ready and keep messing it up. They continue to tell me it's it'll be ready the next day. Three days later still not ready continuous cycle. It's the worst. They keep blaming it on short staff. They need to hire more. Get this fixed. I'm done with using CVS. It does not even deserve one star
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May 2023 by Ben Reynolds
Worst ran pharmacy I have ever experienced. Constantly out of medicine even though they communicate via text that your rx is ready. Always shorthanded so they close inside desk and force everyone through drive through, which by the way is only one lane. @CVS do better. This is not how you run a business. Transferring all my families meds before having to do this all over again next month.
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May 2023 by Kristian Rea
Literally the worst CVS EVER!!!!! I think her name is Dawn, rude!! Did not want to help me out. I can’t get in touch with the pharmacy. I’ve been on hold for over an hour, and still can’t get in touch with anyone. Dawn said they have a long line outside. Okay? But you still need to answer the phone to answer questions for a customer!!! Absolutely horrible.
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March 2023 by Alton Reeves
There are a lot of bad CVS’s in this area, but I must say the Crestwood location is by far one of the worst. Complaints include….understaffed, limited hours, poor customer service, low inventory and poor follow up. I finally convinced my wife to start using a different location after waiting weeks to have a prescription filled, and the new CVS location filled the order within a couple of days.
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February 2023 by Michael Walters
I have never been treated more poorly by the pharmacist James at this location.He actually mocked my wife on the phone and yelled and spoke over her several times. To say he was rude is an understatement. He went out of his way to make my wife feel bad.I understand being short staffed, but to take it out on customers isunacceptable. I will now go out of my way to tell everyone I know how terrible this particular CVS is and most especially James.
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February 2023 by Devon Nelson
Non responsive. Ordered refill on Monday, today is Friday and they still have not ordered the refill. Was told that they were a week behind on orders. My ailment is detrimental. They suggested that I call other CVS pharmacies. They should do that. Avoid them if you want your meds.
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January 2023 by Justin Trapp
I was coming here to leave a review finaly because of how horriblely ridiculous this pharmacy is. However it seems all of the city of crestwood has done that for me. I have never seen so many 1 start reviews. My meds were called in for my kidney stone last night and it's it's now 6:30 the next day and they had no clue or even started on it. Pathetic.
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November 2022 by Kari Lynne Stevens
After waiting an hour just to drop off my prescription the tech helping customers was far from professional. Our doctor called the pharmacy because the prescription pick up itself and when it had to written was time sensitive. She yelled when I told her what the doctor told me. She yelled when I asked if she could check with the pharmacist to see who spoke with my doctor. She refused. Absolutely horrible customer service. I understand they are under stress but just hateful and angry for simple questions.
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October 2022 by Alisha Crutcher
If it were possible to give negative stars, I would! Thanks to staffing shortages, I recently moved all my prescriptions from this pharmacy, but went back in to get a flu shot thinking that would be quick and easy. I checked in from my cell phone for my appointment on a Tuesday morning when there was no one else waiting and then waited more than 30 minutes with no staff member ever even acknowledging that I was standing there. I guess I’m not getting a flu shot today. You have now officially lost 100% of my business.
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October 2022 by Kerri Meredith
I work for a local providers office and only needed to verify this location received a patient's prescription. I waited on the phone for 32 minutes, used another phone at the same time to see if I could get through any quicker with a different prompt and had no luck. I understand pharmacies are very busy but this is completely ridiculous.