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January 2024 by Donna Edwards
It was great.got service as soon as we walked in.
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January 2024 by Brandon Tucker
I love it really nice place no doubt about it.
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January 2024 by Randall Long
A couple weeks ago I purchased some new devices as gifts. All I had to do was give my phone number and security code. The addition of the new devices caused some problems with my bill. After literally several hours on the phone with different service reps at the AT&T offshore service department, the problem hasn't been fixed. I finally decided to go to this AT&T store to see if I could get help from someone that I could communicate with without a language barrier. The lady that was going to help me asked for my phone number and wanted to see my driver's license. I showed her my license, but she said she had to scan the barcode on the back. I told her no, that there is personal info in that barcode that I didn't want to share with AT&T. She said she couldn't access my account without doing that. I offered her my security code, but she said that wouldn't work. I told her to get a supervisor. She walks into the back room, and a couple of minutes later she returns with two men. One of them told me to leave the store. After explaining I just came in for some help, he threatened to call the police. At that point I told him what he could go do to himself. After 2 more hours on the phone, I finally got to talk to a supervisor that could speak English well enough to fix the problem, I think anyways. I'm not for sure if these stores are corporate or independently owned. I'm now in the process of getting in contact with the AT&T Presidential Escalation Team. I spend several hundred dollars per month with AT&T, and feel I should get decent customer service when I need it. Completely unacceptable.
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December 2023 by Gwenni's Gems
The associate Mason was very knowledgeable and helpful. Very little wait time. However, I do believe the staff and customers would greatly benefit from this shop having tinting of some sort on the windows.
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December 2023 by Freddie York
I was assisted by the specialist Ashley, she is very professional, polite, proficient in solving the issue with my cell phone. Overall it was a great experience.
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November 2023 by Tammy Preston
The guys and one particularly girl helped me for days after I had to buy a new phone. For the first time these kids know they're stuff. I'm thankful at&t hired some people with knowledge, clean, & great service.
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November 2023 by Edward Negola
ATT has restored all information from my lost phone to my new phone. They did it without any hassle. Glad I use ATT for my iPhone
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November 2023 by Joyce Luna
All n all the service rep was great, and very efficient, but I'm still out 30$ and I never got a new iphone that was supposed to be a promotion from ATT
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October 2023 by Rodney Crawley
They were really great helping me and my wife get what we needed and wasn’t pushy at all. They knew what we needed and suggested a plan that suited us and we didn’t have to feel pressured to buy anything besides what we needed. The guy knew how to help someone that wasn’t savvy with technology. I’d recommend them to anyone.
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September 2023 by Silas Smith
I go in an have met one of the nicest employee named Denise. She has went up and beyond any thing I could get. We became Friends.
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July 2023 by Phil Clontz
Joel at the Danville location, went over and beyond, to find us a plan in our range.
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July 2023 by Joshua Ison
I had no problem with the store or trying to get help. I had to go back the day after because of me not knowing how to use it. As soon as I told him my problem he explained it so I didn’t feel stupid and was very polite. I give’em 5 stars!!!
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July 2023 by Shans love
Great customer service did my upgrade no problem
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May 2023 by Larry Carmon
Would never recommend this store , similar to a used car salesman for manager get your cash and leave ya walking , att has lost a loyal customer due to the poor customer service steer clear you've been warned
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April 2023 by Ethyleen McFarland
The team member I meet with was very professional, nice and helpful. She also helped my daughter that was with me. I Love my AT&T store in Danville Ky.
