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April 2023 by Es Ti Lo James
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What’s-app: +1 (530) 341‑2390
Email:
[email protected]
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February 2023 by Troy Ellis
Has a everyone price listed online and also another $1500 special and when I was asking for just the price of the truck they priced it $4500 more than advertised price and said there were special circumstances but none are listed
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January 2023 by Charles Joshua
Wow. Amazing company amazing Expert Manager. They know how to get things done when it comes to online trading. So impressed by the knowledge, and sincerity. Thank you Mrs Muriel Siebert. for your amazing company, you can invest in your own capacity, I will not tell you how much I invested because it private, am here online to recommend Mrs Muriel Siebert for her good works, if you are looking for where you can invest your money, and where it can be safe contact her via.
Email:
[email protected]
WhatsApp:+1 (573)6544537
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January 2023 by Catherine Ulrey
So glad to have found this place to take care of my truck when we moved here. Great service!
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December 2022 by Bethany Euler
The GM service department is wonderful! Very friendly and a quick service turnaround time!
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December 2022 by Kenneth Sallee
Had service done. Always treated good.
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July 2022 by David Devine
Made sure warranty items were covered. Made repairs faster than scheduled. As always service was friendly and with a smile.
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May 2022 by Marsha Miller
Joe and the team are so great! They take such good care of me every time!
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April 2022 by Cory D.
This letter is written after waiting over 3 months for a brand-new truck I purchased in December to be delivered to the dealership from which I purchased. Let's start from the beginning; I am in the sales/customer service industry and work with people every day. I have never seen such sheer disrespect and pure arrogance until I came to Bob Allen Motor Mall. This was the first ever new truck I was purchasing so I was super excited about it. I spoke with Dave at Bob Allen when he informed me that they have a 2022 GMC Sierra 2500 AT4 listed on their website as (IN TRANSIT). After much consideration, On December 14th I decided to pull the trigger on the truck as I needed to buy something before the end of December. However, at this time I was PROMISED by Dave that the truck would not take more than a couple of weeks to get there. The truck was built on 12/28/2021. On this Date is when the dealer and I went through the actual purchase contract. I had planned to take the GMC 0% interest financing options seen everywhere on TV. When they ran my credit, they called me and said there was an issue. This seemed hard to believe seeing that I have an 800+ credit score with a credit history over 14 years long and ZERO late payments. I could qualify for anything I want. The GMC Finance manager that I was connected to couldn't give a crap about hearing what might be the issue. The synopsis of the story is that I was named after my dad and had a legal name change in 2020. This GMC finance manager told me that because I had a name change my old credit would not come over and therefore, I would not qualify. I emailed him multiple articles written by the credit reporting agencies that clearly say a name change does not change your credit. I was treated like trash. This manager said to me this sentence "We didn't ask you what size shoe you wear why would we ask you if you had a name change" accusing me of changing the deal. Apparently, they make money even on the 0% financing option. I never received ANY written notification of why my credit application was denied which is clearly a violation of the Equal Credit Opportunity Act. (15 U.S.C. 1691 et seq.) Conveniently, even though I placed a $1000 deposit on this truck 2 weeks prior I noticed they now have MY truck listed on their website for several thousand dollars more with the same Stock number and Vin number! This manager wanted to deny my credit so they could sell the truck for more money to someone else. After receiving more horrible customer service I was encouraged to give up the deal. Seeing that I only had 3 days left before the end of the year to find a new truck I went forward with wiring the dealership $84,802.34. PAID IN FULL. Over the next few months, I had to call my salesman every single week for an update. NOT ONCE IN OVER 3 MONTHS HAS THIS DEALERSHIP GIVEN ME AN UPDATE without having to ask! I have received the tag and the title in the mail for my truck yet GMC is withholding my paid for property from me. I have been told so many times that they have no idea when its coming or why it is taking so long. I know of multiple other people who have had their trucks built after mine and been delivered soon after from THE SAME EXACT PLANT MY TRUCK IS PARKED AT. I have asked the dealer if there is any way I could fly to Michigan and pick up my truck and that's not an option and they are not willing to anything about this. I have been told my truck is 100% complete not waiting on chips literally sitting in a parking lot where it was built with an unknown shipping time. I have called GMC corporate as well and they defer me to the absolute embarrassment of a dealership that I did business with. I am having to pay over $160 a month to maintain insurance on MY brand-new vehicle that is sitting in Michigan with NO answer on when I might receive it. When I spoke with the General Manager of the Dealership, he gave the same runaround answer of everyone else who seemingly has no clue as to why the truck hasn't been delivered. I was deceived, insulted, and li
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April 2022 by Rick Presley
Very professional. Nice people. Good coffee.repair done promptly.
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February 2022 by Ashley Hatton Copher
Billy Jack was great to work with!!! Very friendly and answered all of our questions!!!
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January 2022 by Sharon S.
Zero stars for the Service Department. Service Department sucks. We were told when we scheduled our service that it would take about an hour. My husband sat there waiting for over 2 hours. He's very sick, having just finished 9 weeks of radiation treatments for prostate cancer, and is still recovering from a stroke. When I called to schedule our service appointment I asked if they have a customer shuttle, but was told no, you just have to wait, but that it only takes about an hour. I called to complain and spoke with Heather because the Service Manager wasn't there. Heather told me that they are remodeling their service department and that things are taking longer than usual, and people just need to understand. I told her that they should inform their customers of this during the scheduling calls so that the customers can plan accordingly. She didn't care at all and got mad at me for complaining. She was very rude. I used to work in the automotive service industry and would never treat my customers like this. Bob Allen Service Department is a FAIL. We will be taking our business elsewhere.
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December 2021 by Bill Harmon
They were very nice & polite & knowledgeable! Didn’t have to wait long at all. The technician came out to me & explain the problem of my car! Highly recommend these people to everyone! They are great!
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December 2021 by Randy Stone
Very helpful , respectful sales and Financing staff , shout out to our salesman Tony and Finance with Ethan ! As well as their Awesome Service Department ! Another shout out to Darwin and Andrew and their crew for the great service ! Also fair pricing ! We have had an awesome buying and service experience so far with the Bob Allen Motor Mall Family ! Thank you all !
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November 2021 by Gavin Kilby
Drove over 16 hour round trip from Virginia to get my truck for a better price than I was being offered in state. Confirmed and locked in final sale price before starting our trip. After a hotel stay and day of traveling, We arrive at the Dealership to have the truck be $8,000 over the quoted and confirmed sale price. I would not recommend making a trip to this dealership as they did not honor the price I traveled to acquire. I could have purchased my same 2020 Sierra Denali for $5,000 less in state without a drive and without having to hire an attorney to contact the dealership after the horrible communication and service provided. Save your time and money and buy elsewhere.
