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October 2023 by John Ellis
Great service and Value. Came in with a trailer blowout and was in and out in about 15 minutes for a reasonable price. Thanks for your help
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September 2023 by Bob Borton
Had all 4 brakes and rotors replaced and had 4 tires mounted, balanced, and installed on my 2005 Nissan Titan. Tony, at the front desk, was extremely helpful and polite to work with. After truck was finished, I drove home and all seemed good. I was flying out of state in the next couple of days so I didn't do much driving until I drove the truck to Louisville Airport. On my drive there, I started to feel a knocking when I let of the gas, but it went away when I hit the brakes or sped up. I figured I would get it checked when I got back from my trip.After I returned, I was driving home from the airport to Garrard County, traveling 70-80 mph with the traffic, on 64 still feeling the thumping or knocking periodically. As I exited 64 onto 127, the thumping started to get worse and as cars were going around me, they were looking over at my truck so, I adjusted my side mirror so I could see my rear tire and I seen that my tire was extremely loose and wobbly and appeared as though it was about to come off! I stopped to find one of the lugbolts was broken off and the other 5 were totally loose! I tightened the lugs as tightly as I could and proceeded to drive home. I hadn't driven a mile and had to tighten all the lugs again! I was now only able to drive about 5 mph and had to stop 3 more times before I reach my house. It appears as though the lugs were not tightened properly when the repairs were made and as they became looser, the holes on my wheel were wollered out to the point that the wheel would not tighten. Of course this happened after hours on Friday night and they are closed for Labor day and as a result, I have lost 3 days of work already and will probably loose more before it is repaired. I can't even drive it to their shop! They will have to have it towed there. I will update this review in the future after all issues are addressed and corrected.UPDATE:Owner contacted me on Tuesday, and was very apologetic that this incident happened. He agreed to send a wrecker to haul my truck to the shop and make the necessary repairs as soon as possible. He said it may be a couple of days before they could repair it, depending on what parts they would need to order.To my surprise, I was contacted this morning stating my truck was ready for pick up. After getting my truck and driving it, I was pleased with the repairs, but, I was still upset that I had been without transportation for 5 days and lost 32 hrs of work due to this issue. After meeting and talking to the owner, we did come to a gentleman's agreement and able to put this issue behind us. In the end, if it were possible to rate customer service I would give that a 4.5. However, even though the damage was repaired in record time and the truck drives great, I feel like a 3 is where I have to stand at due to an absolute avoidable issue that left me without a vehicle for 5 days, and could have potentially resulted in a tragedy.I will continue to do business with them as well as recommend their services.
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July 2023 by B. White
I called about fixing my flat tire, and they got me in within a couple of hours, fixed the flat, replaced the spare and put the tire back on, and didn’t charge me a thing, all within a half hour. Will definitely be coming back! Thank you.
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May 2023 by Robert Walker
Staff was great! I had a flat tire and they fixed it quickly then put the wheel back on the car for a very reasonable price. I highly recommend Harley's.
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March 2023 by Luke Mcintosh
This was my first time to use Family Tire. They were very nice,and professional . I had an 11 am appointment for a 4 wheel alignment.It was complete by 12 noon.
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February 2023 by Beth Hamilton
Very nice and honest people and so helpful. Highly recommend! Their prices are great and the quality was awesome.
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January 2023 by Terry Conner
Good place to get work done.
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September 2022 by Angela Allen
These guys are fantastic! They are my go-to for car needs. Thank you to the whole crew for taking such good care of us!
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August 2022 by Mike Wilson
Wow‼️ Researched a couple of local Danville places for Michelin tires.I had a coupon from a local auto dealer service center that had 90 day price matching, but they were over $100 more before challenging their price.Called these guys, and not only did they have the better price, they got them installed in about an hour, and were VERY professional‼️ Why price match when you are already getting the better price?Exceptionally clean, orderly and well organized facility, professional well-spoken employees. I’ll be back for tires AND other services‼️THIS IS A HIDDEN GEM FOR AUTOMOTIVE SERVICE IN DANVILLE, KY.
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August 2022 by Katherine V.
My car was handling like a tin can until they replaced the tires and aligned everything. I feel like I am driving a new car. They were so expedient, friendly, professional and reasonably priced. If you need tires, these are your people.
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June 2022 by Chad Votaw
Excellent service, not hardly a wait at all. Suprb work they have my recommendations.
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October 2021 by Kim Fuller
Absolutely wonderful experience. I will definitely be back for any work I need done
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September 2021 by Cleveland Streamer
These guys are awesome. Very educated on what they do, very friendly and the customer service doesn't feel like business. It feels like the top priority is making you satisfied with your vehicle. If you are having any troubles or just want to make sure your vehicle is running good, go here!
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September 2021 by Christopher Hale
Like the store . Great service , and good employees . Do good work. And in a timely manor .
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August 2021 by Diana Derry
This is the place to go for all your automotive needs. They are friendly, caring and very professional. Bought tires, they had them on so fast. Will only go to them for service of any kind now. Special shout out to George, great man, on the phone and in person. Answered all of our questions.
