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September 2023 by Camiron T.
Everytime I get my car serviced, it's never done correctly. The only reason I still go is because I have two coupons remaining. I ask for my liquids topped off, they didn't. (I know they didn't because I still had zero windshield wiper fluid when I left). I ask for my tires to be rotated and specifically mention relearning them after, and they don't. I know this because my tire pressure sensor was off after and told me the wrong tire was low. At this point how do I even know for sure they're actually doing anything on the service list? Do better.
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April 2023 by Greg S.
I was traveling through when my old faithful 2003 Duramax GMC finally died while towing my 32 ft RV. Piles Chevrolet was the closest dealership so I limped in for help. The service department was honest and thorough. I decided after 250,000 miles and 20 years it was time to let my truck go. They gave me a fair trade in and I drove away with a brand new 2500HD diesel. Randy and Betty were so honest and helpful. I couldn't be happier!
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February 2023 by Maria B.
My buying process was wonderful, but my service experience I wish I could say the same. It takes forever to get in to get your car service they book me two weeks out. Then I sat over and hour and half for an oil change last time. So this time I asked before my service how they said an hour and 15 min. I now have been explained that they do more than an oil change which is great if that was explained when the service was booked and that way you can have an hour and half allotted out of my day for it instead I had to reschedule your appointments for the day. I feel the lack of communication left a very sour taste in my mouth and when I expressed this I did not get a resolution like that is something we will reeducate our staff about doing or even educating in general. My time is very valuable as I'm sure your is so that's why I'm sharing my experience.
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October 2022 by Sav _.
‼‼This dealership is by far the worst dealership I have ever had to deal with let alone buy two vehicles from. I should of known from the first time not to go back but I was DESPERATE. The customer service at this dealership is downright awful, not to mention the service department could care less about you or your vehicle. The management at this company is absolutely awful, I do not understand how they are still in business. Please do not ever shop here, stay far away from this company‼‼
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January 2022 by Bob Kelley
Got me worked right in as I was passing through town. They even washed the truck when they were done. I will use them again.
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December 2021 by Donnie Lynn
Absolutely loved the professional and friendly sales and financing staff. Smoothest vehicle buying experience I've ever done. Certainly will be going back for future purchases.
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December 2021 by Jessica Jeanne
I walked into Piles without an appointment. I was immediately greeted by friendly faces, and Joseph Barr asked what I had in mind. I told him exactly what I wanted, a Buick Enclave I had seen online. He grabbed keys, pulled the it around, and I was looking at my new car. We did numbers really quickly and we were done in no time. Thank you so much to Joseph and Shawn (hope I spelled that right) for making my purchase so effortless and enjoyable!
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November 2021 by Gary Yelton
They always do a good job for me
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October 2021 by Trista Grubbs
I just wanna thank Matt Patterson again for being the best salesman! He made everything so easy and successful during my time of buying my new 2019 Honda Accord! Thanks again.
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October 2021 by Larry Anders
As a repeat customer at Piles Chevrolet, I definitely recommend this team! I purchased a 3rd vehicle from them and as was the case on my recent purchase, Dan Walston was great in helping me get my 2018 Silverado! Thanks! Give Dan a call!
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September 2021 by shyann Turner
Wanted to charge $125 per diagnostic. Really rude and didn't want to give me the time of day.
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July 2021 by Paul Eckler
I purchased a 2017 Jeep Wrangler. Betty Morris was my sales person. She is awesome to work with. Sales manager is there. Comes around talks to you. Very nice easy to ask questions. I will do business with them again!!! Hands down the best!!
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March 2021 by Regina G.
Drove from Texas to buy a vehicle from this company. Yes, there are vehicles in Texas, but Tahoes are limited. The salesperson was ok. The financial person is a liar and did not follow through. First, the vehicle was on less than a 1/4th of a tank of gas. I was assured that payment would be made on our trade in within 48 hours, they sat on the money for nearly two weeks. Was told they would send the title information to Texas for registration, that did not happen! Had to have our registrar to call Piles to initiate the process. The registrar could not make the numbers line up on the bill of sale regarding the taxes; neither could the Piles person that we spoke to. Due to the incompetence of the finance person we will have to pay approximately 400.00 dollars to finalize registration. Fortunately I can do that; but, others might not be able to do so. Beware and make sure you get any agreement in writing, even if it seems a given!
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November 2020 by shyann McDaniel
Wanted to charge $125 per diagnostic. Really rude and didn't want to give me the time of day.
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November 2020 by Jennifer Callihan-Glover
Thank you Jarrod, Bill, Randy and Cale!!! Thanks also to the finance team that helped us with our purchase. I am so pleased. The staff was just so friendly and ready to help despite it being late. Piles Chevrolet went above and beyond for us! Highly recommended, you won't be disappointed.
