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November 2023 by Ks
These guys are very knowledgeable. Easy and smooth new car buying experience. Highly recommend!
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October 2023 by Autumn Hopkins
I'm only giving a one star because I love my 2023 Camry XSE car. The pricing was different from what was told to what was on paper. When purchasing my car it had a couple of scratches they were going to fix. I dropped my car off on a Friday was told I could pick it up on Monday after driving an hour and half to get it was told it wasn't ready that it should be ready the following day or two. Had no call to tell me my car was ready I finally called them on Thursday and they told me oh yeah your car is ready, who knows how long it had been ready. They only fixed one scratch not the other noticeable one. Looking back now I would have chosen a different Toyota dealer.
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September 2023 by Emma S.
If you want to have a good experience buying a new car I'd go to any other dealership not dry ridge Toyota. The salesmen aren't welcoming and just made my overall experience unpleasant. Every time I bring my car in for service/cleaning I have issues. I had a 9am appointment Friday for service and detailing.I had been quoted a 3-4 hour wait both jobs ended up taking 8 hours together I did have a loaner so I came the next day to pick up my car. When I get to my car I notice the outside wasn't fully cleaned upon inspection I could see more of what was not done. The seats had not been wiped, the car was half vacuumed the floor mats had not been cleaned. This is a problem every time I bring my car to be cleaned. The diamond package I paid extra for when first purchasing my car has seemed to be a waste of money. After talking to the sales manger T.C Eads all he could do was say sorry say his team probably couldn't get to it today to fix the problem because they are backed up. Gave me a card and told me next time to ask for him.
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September 2023 by Stephanie Clemons
Just purchased the new Grand Highlander model - we love the car and the experience we had at Marshall Toyota! We worked with Travis, Nick, Tommy and Andrew and each one did their job/role so well and made the process go smoothly for us. We traveled from Louisville to work with them and believe it was time well spent!! Thanks guys!!
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August 2023 by Alex Rains
Absolutely phenomenal. Great communication, willingness to work with you, great work ethic in a timely manner. I would & will recommend everyone looking to purchase a vehicle to go see Travis and his team at Marshall Toyota!
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August 2023 by Rebecca Zembrodt
Bob and TC were awesome to deal with . Made the transaction go smooth and pleasant. They called to let us know a Camry was on its way there and when I got there I had to have it. Would recommend them to anyone
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August 2023 by Lori Hockensmith
Great experience! Nice people. Highly recommend. Will definitely buy from them again.
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August 2023 by Melody G.
As a repeat customer, I am happy with my car buying experiences with Marshall Toyota. 12 yrs ago, I bought my first Rav4 and was 100% happy with the experience. If it's not broke, don't fix it...I returned this yr for my next Rav4. I am again happy with the experience. And their service dept has always been honest and transparent. I recommend Dry Ridge Toyota in the world of "used car salesmalen".
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July 2023 by nathan mccoart
Had the Tundra waiting out front for me when I got there. Told me take it for a spin no hassle or anything! Instantly knew I wanted it when sat down in it. Guys made the buying process quick and easy! Highly recommend Marshall Dry Ridge!
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July 2023 by Ryan Wilking
This is one of the best dealerships I have ever stepped foot into! I highly recommend speaking and shopping with TC and Andrew when looking for your next car. They are extremely knowledgeable and have excellent customer service! Will definitely be buying my next car from here in the future!
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July 2023 by Madison Laurent
I recently just purchased a beautiful 2023 Toyota Corolla Hatchback and we are so satisfied with the customer service and for the vehicle itself! The people made it so easy for me to find exactly what I was looking for! I definitely would recommend Toyota to my friends and family and for future purchases!
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July 2023 by Mike Camarena
A great car lot ran by an even better group of people! Will get you into a car quick and easy and offer many ways to get you exactly what you’re looking for! Easiest decision I’ve ever made was shopping at Marshall!
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May 2023 by Micheal Moorhead
Bought my first new truck from them. Fantastic friendly people. Great no hassle experience. Absolutely the best place to buy locally.
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May 2023 by Daniel M
My wife and I just had the absolute best experience purchasing our Sienna from Marshall Dry Ridge Toyota! Everyone was extremely friendly, knowledgeable, and courteous- making this the easiest car-buying experience we’ve ever had. Travis and Nick both provided top notch service and we couldn’t be any happier. Dry Ridge goes above and beyond other dealerships in regards to taking care of their customers and making sure their customers stay customers for life. We couldn’t be any happier and couldn’t provide a higher recommendation if you’re in need of a great and dependable Toyota and fantastic service!
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May 2023 by Lisa Marshall
Many places claim to prioritize customer service and satisfaction but Marshall Dry Ridge makes good on the claim! Tommy Brown is about the best ambassador of quality service any business could hope for. His knowledge, patience and personality made our car buying experience pleasant and enjoyable. In truth, everyone we have dealt with from finance to service to parts have been exceptional! The prices, selection and staff are head and shoulders above their competitors. I have nothing but praise and am a very satisfied customer!
