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March 2024 by Bonny Fant
They got me in quickly and explained exactly what needed to be done. I even got a discount for which I didn’t know I was eligible! Very courteous. Absolutely would recommend to others.
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March 2024 by Joe Cordonnier
Good people. They do good honest work. Know what you want when you go in and they will take care of you.
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March 2024 by Allyson C
After reading some of the reviews I assumed that I would be provided decent service however I did not receive that .As a first time customer, services provided were okay however the customer service was significantly subpar. The manager.. Robert, did not not ask me any questions about anything. Not even the basics, such as "did everything go well" or "do you have any questions". He just proceeded to ask for the payment. As the customer I had to actually request the mechanic to provide me a verbal summary of the services for my car. Which made me curious and ask more detailed questions. Maybe because he thought since I was a female that I wouldn't ask questions about my car. They barely gave me a receipt (I had to ask for that too smh) and also did not voluntarily provide a visual service packet of the maintenance report for my car. They told me that they keep it and don't give that out, which is absurd. So once again as the customer, I had to request a copy of my visual maintenance report. And I know they don't give that out because one of the mechanics there had issues with printing the copy. Not sure if they are just not up-to-date on how other current service stations conduct business or that's just how they typically do things. Overall, the staff seemed like they were bothered by me being responsible about the logistics of my vehicle. Oh and to top it off, the mechanic took air out my tires. I requested, nicely, for him to put the air back in, in front of the manager, and he said he would. However when I went to go check my tire pressure he did not put anything additional air back in my tires. This resulted in having to take my car to another shop, that I am familiar with, just to make sure that everything was properly taken care of within my vehicle. So all in all, I most likely will not be returning.
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March 2024 by Matt Marshall
Great place with great people.
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February 2024 by Thomas Winshurst
Great service at the Erlanger location. Helpful and informative service staff!
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February 2024 by Craymon Maples
Honest!A Great bunch of mechanics tht won't take you to the cleaners...
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February 2024 by Mary Massie
Another great visit to Car-X. Rob and Sean were terrific. They kept me informed.The Erlanger location has been my choice for many years and many car repairs.Great service and great communication.Gary MassieServices: Wiper blade installation
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February 2024 by Erin Callahan
Rob is truly knowledgeable and recommended a great set of tires for our WRX. Subaru wanted over $1500 and we walked out of CAR-X paying just under $800 for a set of tires that are perfect for the car, and make the ride so much more smooth, if you can imagine that in a sports car. We will continue to bring our vehicles here and trust they'll be handled with care.
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January 2024 by Glenn Crisp
These guys were great. I was on my way to Dayton and had a flat and they had me bring it in and I was back on the road within 30 minutes.
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January 2024 by William Hauser
Quality work and great service. As long as Robert and Ricky are there, I will keep taking my car there. Great job.
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January 2024 by Vicki Collins
This CarX has the best customer service.Service: Oil change
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January 2024 by Todd Kiehborth
Great Service.Kept me informed thru out the work being done.
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January 2024 by Katie Roberts
Excellent customer service!
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December 2023 by Chuck Lemberg
I went in for one of their oil change specials (I normally change my own, but the weather has not been conducive).I knew that I the tire I had gotten from a parts yard needed to be replaced. When Rob suggested replacing it, I told him that I had been saving to replace both front tires, he said that I needed only one and that (based on the condition and tread depth of the second front tire), he would recommend replacing only the one. Usually, shops want to upsell you. I was astonished that this one actually recommend paying less.
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December 2023 by Tina Ford
Top notch customer service and repair shop . Dealt with Robert who is fantastic ,honest, and trustworthy.. I had a lot of work done and he explained everything and they were able to do it and get me back in my car same day. Very grateful for that!
