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January 2024 by Sandy D
Ethan took the time to review the issue prior to arrival and provided advice on monitoring for future problems. I appreciated his honest opinion and availability. Easy online scheduling, excellent communication regarding appointment and efficient follow up with texts on arrival window within the 8 hour time frame. I was very impressed and will call again if we need repair.
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January 2024 by Orlando myrick
Great job
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January 2024 by Bob Howard
Ethan was on time, call ahead and explained everything to me very well. Very nice Tech.
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December 2023 by Donna Brown
He was courteous, thorough and informative. Pleasant experience
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December 2023 by Jay M.
The only not so good thing is the time frame they give you. 8-5 feels like you a prisoner all day. But the technician knew what he was doing. Everything is up and running. Makes for a good day.Edit: December 12th today and this is the 3rd time back for the same problem. Hoping this gets fixed soon, I happen to be off today but the time frame for them is 8-5. Not very convenient for the person that has to be there. I guess 3 strikes and your out if it's not fixed today.
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November 2023 by Debbie Puckett
Repair Technician was great very kind and cares about his work.
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November 2023 by Alex J
Very knowledgeable and helpful.
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November 2023 by Sharon Turner
Bryan look over the machine thoroughly. Offered suggestions Things to do in order to remove left dishwashing detergent.Service: Dishwasher repair
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November 2023 by Seibert Family
Thank you so much! The repair technician was great!
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November 2023 by Martha Works
Ethan was wonderful! Was very professional, and explained everything to me where I understood exactly what you were saying.Services: Dryer repair
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November 2023 by Donna Sneed
This was a horrible experience. First they give you a window between 8am - 5pm. Then I check status and the eta is 7:30pm. Then I check status again and all the sudden my repair request shows that it was cancelled, but the maintenance for dryer, which I really didn’t want was still active. I tried to call about 20 times and only got an automated system that only had me enter numbers but never got to an actual person. Then I get a notice that the repairman has arrived…which he never did, nor did I ever get a call explaining why the service I requested was cancelled. Then to top it all off they send me a link to this review asking me how my technician / service was. How ridiculous. All I know is I better not see a charge on my bank statement. I will never use Sears again, nor recommend them. For such an established company this experience has left a very poor impression on this once reputable company!! Also I wouldn’t even give this one star but you can’t post a review with selecting at least one.
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November 2023 by Susan Hoffman
Service tech was very nice and personable, knowledgeable and helpful!
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November 2023 by marjorie meiman
Very professional. Very helpful. Absolutely would recommend!!!
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November 2023 by Yingying Xie
The technician found a broken wire and thought he fixed the issue, but he also used a 5v fuse for 3v, leading to burning smell from a overheated furnace and fire risk of my home. Eventually did not fix the problem and made it worse. Not professional at all.
