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November 2023 by Michael Brown
My wife and I where just driving by Bob Swope car lot with no intensions of buying a new car. We had been in the area looking at used cars. Marcus put us in a new Ford Explorer ST in about 1hr with a much lower interest rate almost 6 points less than a used car. We left feeling appreciated and satisfied with our experience. I will definitely be a returning customer.
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October 2023 by Sara Reich
Only use Bob Swope for service if nothing else is available.Truck was returned not fully assembled or repaired. Took 8 weeks in shop and I ate the cost of a tow. Got great lip service with little actual service. They did “work” with me to remove the cost of a battery that was replaced due to a miscommunication(which was appreciated) but I basically could not use my truck for two and a half months. Understaffed but priced fair for a dealer.Had my truck towed here for a transmission rebuild. The initial experience was good, their only transmission technician came and spoke with me. They gave me a 3-4 week turn around time, due to them only having one transmission technician.I received the quote for both a replacement and a rebuild. I opted for the rebuild. I received my truck back about 4 weeks later.2 weeks after that I was hearing some grinding sounds. My driveshaft center support was being held up by one bolt, which was working it’s way out. And the rear main seal was leaking(weeping) I called them, they told me to have it towed (at my expense) in and if they caused the problem they would fix it and reimburse me for the tow.They told me it would be 4-6 weeks for them to fix their initial job, because other people were in front of me. I said it was unacceptable and I should be done before anyone because this is basically an extension of my original appointment. They reluctantly seemed to agree, and told me I would be the next job in line.The technician was out for a few days, then after a week and a half they still had not looked at my truck. I went in person to speak with them and they said I was still next in line. This continued for 4 weeks me going in and talking to them for an update weekly, basically seems like they gave me lip service to keep me quiet and went on with their business, as those would be paying customers, mine was due to poor QC and workmanship(and free).
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October 2023 by Dee Bennett
Update....(after sale)After purchasing our vehicle, our insurance company informed us there were 2 open major recalls.When i reached out to my salesman, he informed me in a text, it was my responsibility and i would have to do it all.Side note, I had asked regarding this very issue, prior to sale, and they informed me no it was another model.At this time, I have had no other calls if concern or follow up from the sales associate or management.At sale review....Outstanding service!Knowledgable staff, and not pushy to make the quick sale. Took time to explain and go over every detail!Ask for Marcus and you won't be disappointed!
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October 2023 by James Childers
Great experience! Marcus Whethington helped me order my 2023 King Ranch. Got everything I wanted and then some. Great Truck Good Price all without hassle. Second Truck from Bob Swope in 12 years. They treat you good!
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October 2023 by Stephanie H.
I took my Ford Fusion in to have one of my windows checked out. The service staff were all friendly and professional. They fit me in on a busy Saturday to check on my concern. I recommend Bob Swope Ford as a trustworthy and honest place to take your vehicle.
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October 2023 by Brittany and Aaron Akins
Took my ford flex into Ford to be fixed because it had electrical issues. They had my car for 4 months, 2 months untouched because their mechanics "couldn't find the problem". 4 months, 5 parts and $5000 dollars later I finally got my car back. And to say it was a bad experience would be an understatement. It was one excuse after another as to why they weren't repairing it. "They don't have enough mechanics to keep it in the shop". "They can't find the problem". "They are waiting on parts". "Someone is coming from out of state to look at it bc they have tried everything". BTW the "out of state guy" never came. We would call for an update and would get the F U button when they put us through to service department. When we did get ahold of someone they would tell us they would call us back with an update and never call. I got Diane's personal phone number because nobody would ever answer and she wasn't any better. At one point, we heard them say "I wish he would stop calling" before hanging up the phone. I had to go up to the facility multiple times to get updates or answers. After 4 months and nobody even working on our vehicle half that time, we finally got fed up and got in touch with the General manager, he pushed to make sure it was done. After the general manager was envolved, he managed to get them to fix it the next day. The service department refused to give us his number so we had to keep calling until one of the salesman sent us to the GM. And even after getting my vehicle back, they put 44,000 more miles on the speedometer than it had to begin with, which is one of the many parts they replaced to try and fix it.
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August 2023 by Lizzie Murphy
I truly have nothing but positive things to say about my experience at Bob Swope. My friend and I were driving home to Wisconsin from a trip to Nashville and Mammoth Cave when my Ford started lurching and the check engine light came on — an issue we thought was resolved when I was serviced at my home dealer. Bob Swope was the nearest Ford dealer, and they took such incredible care of us. They were quick to make sure we got a diagnostic test after we told them we were travelers. They then went above and beyond and actually did the repair necessary for my car to help get us on our way.Every person we interacted with was so kind and sincere. Debbie was the main individual to help us, and she was outstanding (plus her supervisor whose name I've since forgotten). Since we were waiting for awhile, she helped us get a ride from the shuttle driver, Gary, to a nearby restaurant so we could get something to eat. He was equally pleasant and we greatly enjoyed our conversation with him. Less than 5 hours later, we were back on the road and safely finished our 7.5 hour drive.As a young woman, this was the most respected and comfortable I have felt when getting work done on my car. While most people reading this review likely live locally, I wanted to share this story so you know you are working with such friendly professionals. Thank you Bob Swope for helping us in this scary situation. I only wish you were closer!
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August 2023 by Steve Boone
Mobile service came to place of work to perform a recall repair. They scheduled, then texted me a couple of times to remind and confirm. Very easy and pleasant experience. Always happy with Bob Swope Ford!
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August 2023 by Teresa Allen
Hard working staff. Work done to satisfaction. Diane took the extra time to look up my car previous work finding out there was some additional work I did not need because it had already been done. Saving me over $600. Thanks to all service employees.
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August 2023 by Kristen Hubley
BOB SWOPE FORD IN ELIZABETHTOWN KY SHOULD BE DOWN RIGHT ASHAMED OF THEMSELVES AND THE COMPASSION THAT THEY SHOW THEIR SO CALLED VALUED CUSTOMERS. My uncle STEVE LINDSEY purchased the very first Electric Mustang Mach-E in ETown. My uncle loved his car. He is currently fighting for his life on a day to day basis. Right before he got really bad, one night before leaving my grandmothers house his car would not start. It has been at Bob Swope Ford since. His car looks like they have completely trashed it parts are missing from the outside the windows have plastic over them. It looks very sad. Not only have they allowed his car to look like this while in their car but they are saying that they CAN NOT AND DO NOT KNOW HOW TO FIX IT. So it just sits there. With them offering to do nothing to resolve the situation. This is so sad on many different levels. It hurts my heart that such an enormous company such as FORD is allowing their customers to be treated in such a horrible way.
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July 2023 by Jon Kramer
I took my van on for rotate and balance with concerns of berrings- they over inflated my tires not looking at the tire rwting, blew a tore on test drive, charged me for towing and new tire wirhout the option of using the spare that wS on the vehicle. I never did get the balance and rotate. The bill was over 400.00 and they said it was the accelerator that was the original issue. So im stuck with paying for their i competance. I will never return for service
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June 2023 by diane mayer
Just purchased my fifth new vehicle from Bob Swope Ford. We appreciate the wonderful experience of purchasing a vehicle from the friendly sales staff. If you need a vehicle see Josh or Randy, they are outstanding in helping you.
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June 2023 by Terrie Black
I hope that your vehicle never needs serviced here. My son’s truck has been at this dealership over 50 days and has NOT been fixed. They cannot even give a promise date. The “follow up” is nonexistent. I bet they don’t even care about Google ratings.
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May 2023 by Julie B.
Thank you to Debbie in service. I came in to check on my vehicle. She stopped what she was doing to check on the service for me, approve my ticket for repair and made sure I had an answer before I left. Debbie also kept me encouraged about having purchased a warranty to help with the cost of an aging vehicle. Greatly appreciate you, you make coming to Bob Swope Ford easier each time I see you.
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May 2023 by STEPHEN Wheeler
I took my wife’s 2013 in to have the Works done. It cost me an extra $140 because they had to replace the two piece lug nuts because they swell due to poor design. Other than that extra added expense everything went fairly well. There is another problem, the service writer told me that I need to have the air intake tube replaced and the turbocharger, that would cost around $3000 . She was supposed to text some information to me about paying for this , but I never heard back.
