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December 2022 by Robert Robinson
Business don't even exist at that address plus the phone don't even ring never rent from budget rent a truck poor service go to U-Haul
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April 2020 by Bettina Poland White
The lady lied about not seeing us try to return the truck on Saturday, when the door was locked and the sign said to return when they reopen. When the maintenance man said he saw us, she changed her story, but screamed at us like a maniac, then charged us for an extra day, even though it was a two-day rental! We called Budget to complain about the poor customer service and to get the extra day refunded, but they blew us off. DO NOT RENT FROM BUDGET OR DO BUSINESS WITH STORAGE 911 IN LOUISVILLE, KY! They are dishonest and trick you out of your money, then scream at you.
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February 2020 by Shimeka Myers
Number don’t work
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June 2017 by Christopher W.
Got everything done in a quick and friendly way.
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April 2017 by Kaycee Stone
We reserved a truck last Saturday, and when we showed up the whole place was dark, doors locked, and sign that said for lease. We even went around the building and tried to look inside several times, but the location appeared to be out of business even though Budget trucks are there. I immediately called customer service to attempt to cancel and ensure I wouldn't be charged. The man said he couldn't find my reservation and it didn't exist in their system, even though I received a confirmation email. He said I shouldn't be charged since it didn't exist. I noticed the next day that I had a pending charge for $50 from Budget. I called them again, this time we were in the system, and they said I would be refunded. I have not been, so I have now filed a dispute with my credit card company. Don't use this company. Everything that could have gone wrong with this reservation has, and I'll be sure to never use Budget again.