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November 2023 by Ashley H.
I'd leave negative stars if I could. So I took my truck in for some body work. The guy told me he was caught up and he could take me in right away so I dropped my truck off. They estimated having my truck three weeks well at almost the end of the three week I call and they push me back another week, well that extra week turned in to three months. They had my truck three months. Then when I finally get it back there are scratches on the side that had no damage to begin with, they had put the wrong grille back in the truck and my hood did not line up right. Then the paint job was terrible there were paint runs and dirt and very rough spots in the paint. So he tells me to go ahead and pick it up (because at this point my rental car is up and they didn't want to pay that) and when he gets my correct grille in that he will fix the paint. So I said ok. Well I take it back and then they extended that time to they had my truck two more weeks. I go pick it up and the runs are fixed but now there's scratches on that side. I said something about it and he refused to fix it he said that those scratches were already there. So now my $40,000 truck has scratches that I'm going to have to spend more money to have someone else fix. Definitely would not recommend this place!!!
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September 2023 by Birdman Bateman
Thank you Tom and JT. For going the extra mile. Over and above the rest. If I am EVER in need of your service you will be we're I take my vehicle I THANK YOU for all you have done HANDS DOWN SUPERIOR peopleDoug
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September 2023 by Valerie Isby
The staff was very friendly and helpful and the work on my vehicle was great.Also, my vehicle was fixed in great time.
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August 2023 by Karen Denner
100% professional handling of an unfortunate accident. Would take any vehicle there!
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August 2023 by Jordan Lasley
JT was great to work with. He was very professional, answered all my questions, and got me back in my vehicle quickly!Service: Body & Trim
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July 2023 by Rigdon Inc Productions
Excellent customer service, knowledgeable employees and great work repairing our Ranger.Services: Painting
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July 2023 by Kevin Beardrod
Great people at this location 2nd time using this caliber at this location and couldn’t be happier.Services: Painting
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June 2023 by Antonio Garcia
Very friendly service from the front desk. Update on the process daily. My vehicle was returned quick and clean. Thank you for everything.
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April 2023 by Javonte Staten
The service rep who answered the phone was professional. This company does not accept claims from USSA eventhough they are closer to Fort Knox than Louisville.
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April 2023 by Leah Harris
5 star service! The staff at caliber collision in E-town were awesome. They kept me updated with the progress of my car's repairs. They were honest and understanding. They were extremely helpful during a very stressful time. I appreciate the staff and all they did to help me get my car back to the way it should be.Services: Painting
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April 2023 by Hunter Ray
Highly highly recommend caliber collision in Elizabethtown for any body or paint work you might need. Had my Ram 2500 in for front end damage from a deer and they did an outstanding job. Looks better then brand new. Stayed in touch with me through the whole process. They even went in on a Saturday and Sunday to help me get my vehicle back on time. Shout out to Paige and JT and the team for an outstanding job. Definitely will recommend caliber collision in Elizabethtown to anyone!!Service: Body & Trim
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April 2023 by Brenda Roberts
Was worried about the whole procedure of getting my vehicle fixed but J.T. explained everything where I could understand and what to expect. Was a positive experience.... Very friendly and professional, I'd definitely use them again if the occasion arises.
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March 2023 by Autumn Shea
Great experience. Kind people. My vehicle was done pretty quick , loved how the detailer kept all of our belongings in a box nice and neat . Vehicle came out looking and smelling like a brand new car.Services: Transmission
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February 2023 by Thomas Clark
Got hit in rear of my truck . Set up appointment with Caliber Collision , within days my truck was done and perfect .Thank you Caliber Collision .Service: Body & Trim
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February 2023 by Madison Holloman
If using Caliber Collision in Elizabethtown didn’t mean damaging my vehicle again, I would be thrilled to work with them a second time! Their facility is very clean and convenient. Their customer service was incredible. I got on the schedule to bring my vehicle in quickly and the work was complete in less than three days. I was kept up to date on the repairs by text. It was neat to see where my vehicle was in the process without having to call and bother someone. Not that I would have needed to because it was fixed so quickly! JT and Paige were personable and seemed to genuinely care about the customer. Super grateful for the service I received from Caliber Collision in Elizabethtown. If I ever need work done on my vehicle again, they’ll be my first stop. 15 StarsServices: Painting
