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January 2024 by Jessica Hardison
I personally was not a fan of our sales person who does not communicate well. We had the car 12 hours and had to take it back for almost 2 days so they could fix the door which they did not fix because it is an electrical problem. The inside of the door is freezing due to cold weather, making it to where we can’t open up our car door unless we crawl in through the passenger side. And today, the third day we’ve had the car the check engine light has come on. They won’t give us our money back and with the things have gone so far I don’t even want them to put me in another car. The GM was nice I guess but probably cause he knew he got one over on us. Other than that, they don’t do a credit check, so if you’re desperate and have bad credit, this would be the place to go. The thing is, we don’t have bad credit, but are already financing another vehicle through the Kia store. So I guess our fault for trying to hurry. I’m gonna try to talk to someone legal tho to see if I have options.
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December 2023 by Reaction cousins
my experience was great, everyone was super friendly! The car I got has some little things wrong with it so just need to get those fixed but other than that 9/10 service overall
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November 2023 by Elizabeth Jones
Two of the woman will work with you and do their best to help. But the bowling green office sucks. The place is a rip off. Not buying there evwr
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November 2023 by Andre Meyers
My experience with Clay and the whole Car Mart staff was very pleasant & ultimately very different than my experiences with other buy here pay here car lots! I felt like family the whole time. I suggest anyone that can’t get a conventional car loan to take your business to Car Mart! FYI they do report to the credit bureau to help rebuild your credit.And last but not least they worked with me with my down payment and have a awesome 2 year service agreement on all their cars!
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November 2023 by Angel Miller
Very friendly and helpful!!! I explained what I needed and why and i was given great options and find the right car we needed!!!!
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November 2023 by Jaelyne Gibson
In March of 2022 I bought my Dodge Avenger.. within the first month my water pump went out.. I drive to work the day after I get it back and on my way home it started over heating AGAIN! A week or 2 after my passenger window wouldn’t roll up. Electrical problems. My alternator went out a little bit after that. Then fast forward to this week my water pump is leaking AGAIN ! Meaning I mustn’t had got a new part! And the whole electrical system is messed up. Meaning I got a car that simply ran. Well now I have a 6 month old son & I cannot afford to have my son stuck in a car!
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November 2023 by Wendy Bush
I've had a 2018 Ford escape for 40 days and last night after working a 16 hour shift, the transmission stopped working. Quality of vehicles are awful however sometimes you have to do what you have to. I am back to not vehicle, they refuse to give me a loaner vehicle but are trying to work with the warranty company that I PAID FOR AND STILL WILL HAVE TO PAY MY DEDUCTIBLE FOR THE WARRANTY AND PAYNENT ON VEHICLE, WITH NO ETA ON GHE AMMOUNT OF TIME IT WILL TAKE TO FIX. They already sold me the vehicle so there is no priority on my customer satisfaction now. I will update if they do what the right, moral thing to do. It's funny how they were so kind when I was highly overpaying for the vehicle in a pinch, now I'm told my emotions aren't under control. It's been 1 month not 1 or 2 yrs that's where my issue lies. I still have the temp license plate for heaven sakes.
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September 2023 by Tammy Rausch
Clay and Trey were awesomeness. No hassles getting the car I wanted. They didn't push me to decide. My contract was clearly explained. I have purchased before but I have to say these two are top notch.
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September 2023 by Shawn Tyson
My personal experience was awesome. They made me feel comfortable with being a first time car buyer and helped me drive off the lot that day!! Really appreciate everything.
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September 2023 by Edward r Moran jr
They were helpful. And very nice. Took really good care of me and my wife... Thanks trey
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August 2023 by Gina Moses
They were absolutely amazing to work with. I have had bad experiences with car lots and the assistant manager was just so kind and made the whole experience just that . An experience!! My family and I got the vehicle we had hoped for and he made it the easiest process.
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August 2023 by Brittany Bee
Absolutely love this place, they really do try to work with you and they are so nice and honest ?
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July 2023 by Ronnie Hall
After totalling a jeep I loved they put me in... Thanks to their protection plan that paid off the rest of my loan. That full coverage insurance didn't pay. I got put right back in another vehicle with 0 money out of pocket. Car-mart real came through for me when I really thought I was screwed. I will never go anywhere else.. They are awesome I'd refer everyone to buy from them. You can't go wrong and get the protection plan.
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July 2023 by Vi-Vi Emulation
They were knowledgeable and very helpful. They were truthful on what I could afford versus what I wanted but they still tried to work with me as well as they could. I had a great experience
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May 2023 by Elizabeth TaylorWhyte
Firstly, there are New Workers, they are very Helpful, Polite and Listen to you and try to help the Best way they can. There are used vehicles which looks almost as New. Reasonable Price, Raffles for gifts towards your vehicle. They also works with your budget and payment plan.
