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March 2022 by Matthew Small
I normally do not like to leave any negative review . But I have been trying to get a hold of them for a couple days now. The phone just keeps ringing. It’s very hard to do business with a company that controls your money and they won’t answer a phone to talk about it.
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February 2022 by Mercedes Crawford
I haven't had any issues with customer service in a while but I'm extremely frustrated with my local bank closure! My nearest Chase is now 30 minutes away! Because of my hours and the limited bank hours on the weekend I literally don't have access to the bank now! I've been with chase for 14 years, but I think it's time to change that. It seems they want to make us jump through hoops for our own money! I'm over it! I'd rather go back to all cash at this point. ?
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February 2022 by Carla Villalon
Chase changed the quality … long waits line, just one cashier.If you go to Chase, be prepared to wait fir a long time
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February 2022 by Katie Smith
If you plan on dying anytime soon, take your money out of Chase and move it to an account at Abound Credit Union NOW. If you don't, your family will have a heck of a time trying to settle your estate! Just looked over the reviews on here and apparently estates are a repetitive problem at Chase. If I could have given 0 stars I would but it appears 1 star is Google's minimum.My dad had a Chase Bank account and passed away 12/12/2021. I was named legal administrator of his estate, appointed by the Court. Went in there 1/21 trying to get someone to assist me in discussing closing his account and either moving any remaining funds to his estate account, or paying the balance. (I don't even know if its overdrawn.) They told me they would scan in his death certificate and my court appointment paperwork and would call in 1-2 business days.1 week later, they still haven't done this. (I was there today on 1/28.) The teller stated to me they were short staffed and that shouldn't have taken this long, and their bankers haven't reviewed the documentation yet. I asked them to call me back, and they never did. Took down their number but from the reviews on here it sounds pretty useless. If court comes up next month and they still haven't done anything maybe I'll get lucky and my attorney can subpoena the branch manager into court. Because I'm doing everything I should, Chase is just not complying with a court order and *I* don't want to be held accountable.As the administrator I'm responsible for answering to the court. I went through this same process at Abound for his other bank and they had made an appt and had me out in an hour or so with no problems so there is no excuse for this.So if you plan on dying, please leave Chase so your family doesn't have to deal with their hassle.
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February 2022 by Thomas Hersker
Worst bank in the world refuses to accept cash. They said accepting cash would be laundering money would not allow me to deposit money into my girlfriend's checking
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January 2022 by Carolyn Press
Ashley always goes above and beyond (with a smile) with excellent customer service!Ashley is the epitome of what customer care stands for. She is an asset to Chase in ELIZABETHTON, KY they are very fortunate to have such a great employee!!!
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August 2021 by Chris Emerson
I have banked with Chase (and primarily in Etown) since opening my first account. I have been to this office a few times the last year since they shut down their other branch off of N. Mulberry St. and they are reasonably fast in offering service and finding solutions. It is the only Chase near/in Etown now, so there is usually a line, but even with 5-7 people in front of me it only took about 5 minutes tops to reach a desk. The service was very nice and remarkably fast given my unusual savings bond transaction.
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August 2021 by LaTonya Thompson
Over the past 3 months, I've learned to despise this bank. You have to schedule an appointment to add someone to your account. The branch manager is unavailable to make basic decisions because of corporate policy and she doesn't have a voice-mail setup so you can leave a message when you want to submit a complaint about the lack of service. I took in some legal documents that needed to be my fathers account 2-3wks ago and when I went back this Wednesday, the teller told me there was nothing on file.I requested some copies of bank statements using a military issued power of attorney. They had to scan/email to their legal department. When they finally called me, they said that my request was denied based on the verbiage of the POA but in Para B subsection 6, it specifically stated "requests for account statements". Then a teller suggested me completing their version of the POA and having it notarized. Since when does a company's form supersede a government form?My brother and I both filed complaints with corporate and district. We never received a phone call about our complaints.The only reason I give them 1 star is because Serene(moved from the Radcliff branch) has been the most helpful in my situation. She submitted a complaint on my behalf and I got a call back the next day but there still haven't been any improvements or updates.I would definitely discourage anyone from banking with them.
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July 2021 by Jason Smith
Waited in line 20 minutes just to make a simple deposit, do not use these people for a business account you will be late getting back to work every time.
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May 2021 by Linda Crook
Banked with Chase for several years. Always excellent service. However now the lobby’s are closed. Drive-In personnel can’t or won’t answer questions. They direct you to the 800 number. The people who answer these numbers don’t speak English as their first language so it’s almost impossible to get the information you need. Looking for a new bank!Received a letter stating they are closing 1000 branches due to COVID. Do these people think their customers were born yesterday?? Well Not ME.
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February 2018 by Anthony Foote
0 if possible. Never bank with chase, horrible financial institution that lies to its customers. Customer service has no respect for the truth when it comes to customers, they say one thing then do another. Never bank with chase.
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September 2017 by Victorian Offner
Chase sent my new checking account checks to an incorrect address after explaining in detail whether to send them, therefore creating a security risk. They refused to call Lowes to verify funds after a check for a few thousand dollars was rejected by Lowes' Check Cashing System . Lowes tried to call them but could not get anyone on the phone with a 800 Customer Service number. This mishap caused my delivery from Lowes to be late and I was already working on a tight deadline while remodeling a home in Elizabethtown . I had to withdraw cash to pay Lowes in Louisville since Chase would not verify the funds in my bank account. I closed my bank account there and I do not recommend Chase. I was extremely disappointed since they are a National Bank.
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July 2016 by robin Guthridge
My sister and I went to the N Mulberry office to freeze my nephew's account who had passed away unexpectedly. Heather Terry was kind, compassionate and awesome. She took the time to take care of our concerns. Thank you for helping us through a difficult time. It is sincerely appreciated.
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August 2015 by M Tiller
Very nice place. I went in to open a account at 4:55 pm. I wasn't thinking about closing time. They were very pleasant didn't rush me at all. Today I stopped by and a phenomenal lady helped me I believe her name was Kerry?Keri? Anyway she showed me how to deposit money into the ATM and fixed my PIN number and answered a long time question what if ghee ATM gives me the incorrect money back. Very very nice, very customer orientated, you can tell she likes interacting with customers.
