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July 2024 by Aliyah Kennedy
Accidentally left my phone on top of a car then drove away (dumb, i know) and it shattered to bits. The manager, i forget his name, was super helpful and chill. Called the insurance company and made sure my claim got pushed through so I wasn't left without a phone for too long. I would totally recommend them and really appreciate their help.
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July 2024 by Julie Hall
We received excellent customer service on our first visit to this store several years ago and have continued to get excellent service at this location. I visited a store closer to me one time but the service was not as good. It is worth the 45 minute drive.
This weekend we needed a lot of help switching account holders, etc. We were somewhat dreading this because there was so much. Andre was wonderful. He made it all so easy. He was positive. patient, friendly and helpful. He advised us which numbers were eligible for upgrades. He transferred everything from my old phone to the new one. He even took the time to tell me how to access the Max app on my TV.
It was a great experience.
Julie
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July 2024 by Randi Yates
They have moved across the street in etown KY. Next to the Michelin.
They were nice associates.
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July 2024 by Caleb Embry
Great place to get phones
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April 2024 by C Viers
This place is abysmal.
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March 2024 by Jeff Craig
Andre set my mother up well and very respectful
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January 2024 by Barbara Rathbun
This store has amazing service. They are so helpful and friendly. Andre and Toby go above and beyond to help their customers.
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December 2023 by Max Korfhage (Maxypaxfilms)
I've been with cricket for almost a decade and they won't stop turning off my auto pay and making me pay extra every month to turn it back on with the fees and won't tell me why it keeps happening I always get treated like I'm not even a customer when I call and they always want me to go in the store and my local branch is very unhelpful
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July 2023 by Jevinski “Knowledge” 003
Great people and greater service
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July 2023 by Caitlin Myers Jennings
Amazing customer service. Set-up 2 new phone lines in less than 30 minutes. Super staff and we are THRILLED with our month phone plan cost.
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July 2023 by Michael Aumiller
Easy in and out to pay my bill
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May 2023 by samantha Phillips
Got my husband a new phone a couple months ago because his phone screen was cracked they've messed it up so badly that now that I need a new phone I cannot get one. They put the new phone on the wrong number then trying to correct it they gave him a new SIM card gave me his old SIM card and my phone is has not worked properly since I got his old SIM card
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February 2023 by Jessica King
Kedwin decided to take out the trash 30 minutes before the store closed. He stayed gone for 25 minutes while his only coworker took care of all of us.
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February 2023 by Tammy McAtee
Took my friend that's blind here for a upgrade and it's been a nightmare trying to get her phone on talkback it talks so fast you barely know what it's saying and use to only use 2 fingers to scroll up and now it's 3 just crazy
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November 2022 by Rodney Tarrence
I had a question about a phone as a gift for a close family friend that has their service. Both Muneeb and Grayson were both very helpful. They told me the process and all the information I would need to do this as a gift. I’m not a Cricket customer but the customer service experience was spot on and I appreciate their assistance. Definitely impressed by the level of customer service I received.
