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October 2022 by Mary
Cross Bookkeeping is the best! Come here for all your Bookkeeping and tax needs...
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February 2022 by Sara M.
Although we were referred by friends that had a good experience, we would not recommend this business. Our reasons have nothing to do with how nice the people are because Joyce and the lady who answers the phone seem very friendly. We dropped off my husband's fathers Estate tax info June 2020. (His estate was very simple because there was only a few documents and not much to it). We called and Joyce made an extension due to COVID19. Understandable. We called at least 20 times between then and now Feb.14, 2022. Our attorney's office calling did not make things move faster. They claim they didn't have all the information, however, that's what all the phone calls were for, to see where they were in the filing process and If they needed information. No response. Joyce officially finished the June 2020 estate taxes Feb.14,2020 faced to attorney to close out. If you don't mind waiting for 1 year and 8 months to have your taxes complete and not have phone calls returned and then blamed on "not having enough information, or Covid, or family comes first statements made to you, or multiple times telling you by phone or email that it will be done by a specific date and then nothing...." then this is your place because they are friendly. But our attorneys office in Kansas City said "In 40 years we have Never dealt with anyone like this. Completely unprofessional." Like I said friendly, just not timely or professional.
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February 2021 by robin howard
Honest good people !! love them
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February 2021 by John F.
They were recommended to me for work on an Estate case. Nice competent lady in charge.
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May 2020 by Ashley White
I hate to leave this review as I feel Joyce and her daughters are the sweetest people on earth. However, I met with Joyce on January 15,2020 and discussed my taxes with her. She told me to come back in two weeks to pay and pickup one of my accounts. I think she forgot to tell her daughter or mark it down because when I came back, nothing had been completed. She questioned my EIN and had me send for another copy, it was correct. So we wasted another two weeks. Its now March 25 and I had to pick them up incomplete and take them to someone else. I understand being overwhelmed but I have now wasted months and numerous trips to her shop for nothing in return.
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August 2019 by Joyce Y.
Just fine no problems been going for 10 yrs
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April 2018 by Cathy Mcguire
I have been using Cross Bookkeeping since 1998 (20 yrs). I have never had a problem, and Mrs. Cross and her family have always been productive and kind.
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March 2017 by Deanna Reiter
We have been going to them for years and we have been treated wonderful. No problem with them
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June 2016 by Kenny Marine
We went there for years and 2015 was our last time there. They messed up our tax return because it was never submitted electronically so we waited forever to get our return back. In 2014 they also made a mistake as well. Not only that, but they NEVER call you back. You always have to call them. I'm sorry but there are things you NEVER mess with and one is people's money. They gave no apologies for messing up and acted like they were offended that I was calling so much and complained that they messed up. If you're that busy you may need to get a bigger place, add on, move to another location, or pretty much anything that improves your customer experience. The place is a shack that is falling down. It needs to be replaced or move the business to a more hospitable location. I guess some folks are used to that way of living so they think it's ok, well it's not ok. The folks there are nice enough, but some changes need to be made.
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April 2016 by Carol Henry
They always do a great job on my taxes!
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March 2016 by Lois Himes
We have been going there for years. Always make an appointment and go in. The relaxed helpful atmosphere is part of what we like about dealing with a local business.
