-
December 2023 by Harry Meyer
Our quest to purchase an RV took about 90 plus days from start to finish. Throughout the entire process Angela, the Assistant Branch Manager for Abound’s Ring Road Branch, went above and beyond to remove the complications from the entire process. When we finally found the right RV, she worked tirelessly with the out-of-state dealership’s owner and Finance Manager to work out the financing details for us. Her professionalism and attention to detail made purchasing/financing the RV seem effortless, and we are grateful to have worked with her.
-
December 2023 by Rachel Haynes
Best abound around!! Staff is so friendly, If you have an issue take it to Elizabeth J. Clan!! She is the most knowledgeable and friendly person to work with. There were fraudulent charges on my card and she stayed on it and helped me figure everything out!! I am so thankful she was there for me! Thank you so much Abound ❤️
-
November 2023 by etowndown
Emily is amazing. She is such a beautiful woman with a beautiful smile. She is the friendliest and kindest bank associate I've ever experienced.
-
September 2023 by Jeanine Cheesebrew
Emily has help me thru some things and she made it so easy and non stressful and very knowledgeable and compassionate towards us members .
-
July 2023 by Kelly Smith
I have been a member 20 years and I love it. I love the being greeted by friendly and helpful employees. Stacey at the drive thru ATM system always goes above and beyond. She always greets me with a smile and has a friendly conversation. I will continue to be a member, because of service like this.
-
June 2023 by David Hudson
The personal at the credit union provided outstanding service to me. I was reviewing my checking account and noticed a zero balance. Looking through the account I noticed a check for a large amount had been taken out of my account. I immediately called the credit union for help. The person who I spoke with took my information and told me she would pass the information to the fraud department. Within three hours the person I had spoken with called to let me know the money was back in my account.That is what I would consider outstanding service.
-
May 2023 by Ireland Hill
I’d give Meghan Jenkins 10 stars if I could! She’s absolutely wonderful and so super sweet! I came in just to deposit money in savings, and walked out with a better financial plan for my credit! She gave me a very easy to understand walkthrough of my current credit APR vs. what I could be getting from Abound Credit Union and all the perks that come with the credit card through Abound. Now I’m more confident in my financial future and to move forward with learning how to help myself even more financially. :) Thank you so much, Meghan, you’re amazing!
-
May 2023 by Hal Chase
This bank is horrible. If you know you know.I dare you to call me and "discuss" this issue. The branch on ring road is garbage.
-
April 2023 by LaWanda Cooper
Mrs. Angela Maulden is the absolute best Assistant Branch Manager! I have traveled serving the Federal Government for 40 years and no one comes close to exemplary manner in which she performs her duties. Not only does she treat me with professionalism and respect, I’ve witnessed her actions with others. ALL transactions were excellent the first time without error or flaws. She is OUTSTANDING and reflects great credit upon herself as well as Abound Credit Union!
-
March 2023 by Mike Longcrier
Pleased Beyond My Expectations ? Rozz Was My Customer Service Representative and She Was So Friendly And Very Helpful....She Welcomed me and was Very Thorough and Got Everything I Needed Set-up in No Time At All. Would Highly Recommend Abound Credit Union and Rozz is going to be My C.S.R. ?
-
December 2022 by Ethan Yates
I reached out to get details on opening a personal loan to consolidate some debt and Emily Thomas went above and BEYOND what I ever expected. She was extremely well informed and articulated all the info to me where I could easily understand it. Mrs. Thomas never once pressured me to open anything either which was a nice change! After getting all the facts I decided to go ahead and apply for a PL loan and Mrs. Thomas made the process so easy for me! I’m beyond satisfied with my experience and left feeling like I made a great decision. I HIGHLY recommend reaching out to Emily Thomas at the Ring Rd. Credit Union, she’s extremely well informed, professional and friendly! Thanks again for everything!
-
November 2022 by Danielle P
My own bank that I’ve had for nearly a decade yet never approved for any type of loans through them or their credit card. Debit card CONSTANTLY declines because they freeze your account for silly things they suspect as “fraud” and instead of calling immediately, you just randomly find out when you try to use your card somewhere and go through the embarrassment of having a transaction decline when there’s clearly money in the account.
-
September 2022 by Marie Broadfoot
I can’t say enough about the great service we have received from Liz Clan. I financed a vehicle through Abound using dealer services. Liz was able to get me a much better interest rate. She then asked me about other vehicles and loans I may have. When all was said and done she had gotten us better rates than a bank we had been with for years. It saved us hundred in interest. Her attention to detail and asking what else is on that ring is invaluable to Abound. Thank you Liz for all you do for your customers. I will send everyone I know to her for great customer service.
-
August 2022 by kevin humphrey
I had a question about a new loan that I had to get and there were some questions I had after everything was processed because I felt as though not all of the information was given to me. I called the customer care and the person I talked to was very helpful but the lender had to be contacted to answer my question. The lender called and I explained my question and the lender rudely said that the information was explained to me 2 days In A row. If that were the case why would I be calling to find out the information that was not fully provided.
-
May 2022 by Gayle Davis
Ever since Abound took over Fort Knox Credit Union, it has gone down hill. They hold a check of mine for 5 days for no know reason. I called 800# and she called this branch. They told her it was due to me not having enough deposits lately. I have had acct for 6 yrs. I cannot close my acct soon enough
