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April 2023 by Whitley M.
This whole appliance order process has been an absolute joke. The order was placed on Black Friday sales, we chose and paid in cash for everything. I wanted delivered in Feb, I had to extend because our house wasn't ready yet. Then Home Depot pushes my order delivery out three more times and no one can tell me why. I finally called customer service 4-5 times and someone told me that the fridge was the whole hold up because the lady that placed it in store didn't order it correctly and add the door panels like I requested in store. I finally after contacting the store dept every day for 5 days got someone to help me. They cancelled the order for the fridge. They ordered the new fridge and only offered to pay for part of the additional cost. I had to pay $400 more on top of what I already paid for my fridge. Even though the original issues with the fridge were not our fault. They ordered the fridge incorrectly and I had to pay $400 more for it. Then they told me they would pay the other $400 and they would apply free installation service on ALL of my appliances. Well the guys from the contractor place just dropped them off and they refused to install because the managers at Home Depot lied and didn't put the installation services on the appliances like they stated they would. So now I'm out $800 total on my appliances still. I should have went to Lowe's Appliance Dept and paid more money. I've never had these issues with Lowe's on any of my orders. Etown Home Depot is awful. And they don't want to correct their mistakes. They basically stole the deal I got on my appliances at Black Friday. And none of the managers care at all about correcting the issues. They didn't understand why I would even think I should get my fridge for the price I originally paid for it, and said I should not expect them to eat all that money on the new fridge because of their error. Very disappointed.
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January 2023 by Tony M.
Wes in the lumber department was super helpful! Recommendations worked great a true asset to Home Depot.
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December 2022 by Marylou E.
Thank you to Elijah, Caleb, and Avril for excellent customer service. I finally ordered appliances and I think I'll be pleased when the range, fridge, and dishwasher arrive and are installed.
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November 2022 by Christi R.
The service at the store is great but I made the mistake of buying the Behr Ultra Scuff Defense paint and it is a horrible product!! Sprays on real thin and it runs, lots of drips, no good coverage at all, very light in the hiding results on the coverage and forget painting doors and trim it peels right off!! And not mention it's expensive so a real waste of time and money!! Beware people!
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April 2022 by Angela Bettens
Was just told by a manager that their batteries are only charged enough from the manufacturer partially charged. Only enough charge to test them. That is the dumbest thing I ever heard. If I buy a battery it should be fully charged, unless it’s one you have to put acid in it and then charge it.
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February 2022 by Melissa F.
Check-in for curbside pick up and had to call after 30 mins of being checked-in because they didn't bring it out. When they finally brought the items, the reason it took so long was no one was paying attention so they didn't see that anyone was waiting.
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September 2021 by Gayle Carroll
#1place to get beautiful flowers and the people working there will take time to help in any way they can?
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July 2021 by Matthew M.
My wife and I waited for over an hour for assistance buying a dish washer. Went to the service desk twice, they told me someone was on their way both times. Asked two employees that happened by while we were waiting and both said they would get someone. We had cash in hand and was going to buy it on the spot. After waiting for a little over an hour, we decided to head to Lowe's. We weren't in Lowe's 5 minutes that we had someone not only greet us but asked us how they could help. They walked us back to the dishwashers, helped us pick out one, and we were out the door. The whole process took less than 30 minutes. Not sure what's going on with Home Depot but they are way off their game. Thank you Lowe's.
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July 2021 by Lesley S.
Clean store. Everything is well marked. This is our go to store for all home improvement needs. Since moving I think we are here every other week if not more. Several great clearance buys. Mixed paint always comes out correctly. For the most part you can usually find an employee to help you. The side parking lot has a side road close to the Walgreens - it connects over to the gas station and longhorn and another red light! The other red light is close to sam's and much harder to get out of there!
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July 2021 by Patty Knox
The younger staff at Home Depot never looked up from their phones the whole 40 minutes I was there. Those who were older helped customers while the teenagers or those in their twenties did nothing but stand next to inventory or shelves and played/text on their phones. I even walked through the whole store, was assisted by older employees,and came back through after finding what I needed, they were still on their phones. One even stood in the aisle the older employee and I were in and was on his phone the whole time. The older staff were very helpful and polite.
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June 2021 by Mary R Cook
TERRIBLE experience and they were unprofessional and called me a liar because they are supposed to do price match n they refused even though I had information pulled up on my phone. I will NEVER step in that Home Depot after the service I just received.
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April 2021 by R H.
I haven't even walked into Home Depot yet this review is based entirely on the condition of the parking lot. They really really really really really need to repave.
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April 2021 by Google user
#1place to get beautiful flowers and the people working there will take time to help in any way they can?
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April 2021 by Margaret Harris
I gave generally had really good service here in Etown. but I just had to cancel my card with them. Citibank. I pay ahead but due to covid interruption of supply chain I may be laid off. I made min payment for this month, a third of my usual payment. I miss-typed the electronic check. I was 3 dollars short. so I got a 28 dollar late fee. then when I went to pay off my credit card they refused to take a Home Depot gift card as payment. I find this unacceptable . this is a great way to loose their market share. I hope they reevaluated their CC options.
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August 2020 by Tina E.
I really don't appreciate the employees using the "F" word while speaking to each other. There was no regard for the fact that we were standing right there looking at something. How unprofessional and rude. Where has professionalism, courteousness and customer service gone?
